Check in and check out were both really smooth. There are buttons to easily tell the staff whether you want your room to be cleaned or whether you want it to be left alone. Rooms are cleaned well and fast

Sufficient towels and pillows. Good water heating system, and our room had a bathtub. Wifi in the rooms works well

TV only has news channels for some reason. The door is really heavy. To get to your room floor, you need to tap your room card on the lift first. Somehow no one told us, or other patrons as well, so we all suffered the same thing for a while

Staff are always eager to open the main hotel doors for you

Location is very convenient to MTR. Surrounding areas has a lot of food and convenient stores, along with pharmacies.

At first I didn't like hotel atmosphere but the exceptional service provided by Christina(front desk) completely changed my outlook. Hotel is within walking distance to shops, eateries, metro, bus stop for bus lto airpor),, Nathan Road,night markets, etc. Loved everything about my room (24th floor). Thank you to the ladies for cleaning room daily, UG team (lady with glasses who taught me the use of coffee machine lol), Concierge team. I thoroughly enjoyed my stay here and will definitely return. I understand hotel will give you a discounted rate should yoi choose to return again for another visit. I hope to return again.