Recently we had to stay in this hotel due to the renovation of our home. First I will like to thank the friendly staffs for their hospitality.
Though in the beginning there were few glitches, and the front desk staffs were fast to solve my problem. I hope all the hotels in Hong Kong can have the same hospitality as Regal Riverside Hotel!!!!! Thank you guys we had a great experience here!!!!
Dear kenkwoklo: Thank you for staying at Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are most delighted to learn that you had a very enjoyable stay with us, and our services were to your entire satisfaction. Your compliments on our Front Desk associates are truly appreciated and they joined me in thanking your kindness.
Thank you once again for your support and we look forward to the pleasure of welcoming you back again soon.
Best regards
Stephen Au
Im rating a 4 out of 5 out of consideration for your staffs, not because I am satisfy with my stay. Would give 0 originally. Checked in on October 1st. Queue stretched as far as the eye can see all the way to the end of the lobby. There is only ONE staff member to do both check in and check out at same time. I was waiting in line observing the staff from distance. His speed is actually fast but there's too many people and only one person can't keep up with everything. After a while another one came out to help. Harold was the one who help me check in and it took him less than a minute to finish everything. In fact, he was so fast I'm not done filling up the documents for check in and he already had my room key in his hand and my ID was placed in front of me without me realizing it. By the way I was furious but after seeing how efficient he is and he was smiling my anger disappeared. Same with the other staff member named Jackie. I even heard him laughing while talking to the guest in front of him. Even under heavy workload both of them remain cheerful and was smiling all the time so I could not be angry at them because its not their fault that we had to wait long in line to begin with.
Room was okay, it has been upgraded so no complaints there. Just not as clean as I thought.
From what I observed, the frontline staffs are by no means incompetent. In fact, I commend them for maintaining standards. The management in question however, is. Don't say that business is bad so you need to save money by firing staff members then overworking the remaining. I wouldn't be surprise if one day a staff member would quit in the middle of his shift because they had enough. Firing staffs to make up for lost business is one thing, but firing too much to the point that you're understaffed is another. The people who pay the price are both your guests and your employees. Because of this I'm never coming back again. Really bad management.
Dear PrincessCarman: Thank you for sharing your stay experience at Regal Riverside Hotel with us. We always welcome guest feedbacks no matter it is good or bad, because that will help us to understand the guest needs and provide a clearer path for us to improve upon areas that we may have come up short. Please accept our sincere apologies for areas that we failed to meet with your expectations at your recent stay, we shall review our service procedures and strive for appropriate improvement.
Your compliments on our Front Desk associates are truly appreciated and we treasure your goodwill.
Best regards
Stephen Au
The view from the hotel is nice.
Lots of diners around, quite convenient.
Just do not hv high expectation at the room, it's spacious but a bit dirty and old to me
Staff are quite helpful.
Came here for a night over, definitely not for staycation.
Dear 152clarak: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments with us. We are pleased to learn that you found our staff helpful but regret that the room condition did not meet your expectations. Room hygiene is always our prime concern and rest assured that we will remind our housekeeping team to reinforce daily cleaning. Meanwhile, please accept our apologies for any inconvenience may have caused.
Thank you once again for your comments and we look forward to seeing you again soon.
Best regards
Stephen Au
Very good location with river view in Hong Kong. The room is really big for me to stay with my be loved. Our room was tidy, clean and quiet with a good shower. We were delighted by those welcome fruits and red wine. It make my stay feel comfortable. Overall an enjoyable stay.
Dear LeoChan33: Thank you for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. It is our great pleasure to learn that you had an enjoyable stay with us, and our services and facilities were to your entire satisfaction. Your kind comments are truly appreciated and we very much look forward to welcoming you back again soon when we will do our utmost to make your stay a most memorable one.
Best regards
Stephen Au
every nice hotel, recommend live here if travelers. Very good service and nice restaurants. Go to Shatin town only need 15 minutes be walk. Near by hotel also have many shops, supermarkets and restaurants. just go down you can have everything. And hotel have very nice view, and and stay at riverside, very good for running and relax after dinner.每個不錯的酒店，如果有旅行者推薦住這裡。 很好的服務和不錯的餐廳。 去沙田鎮只需步行15分鐘。 酒店附近也有許多商店，超市和餐館。 只要下去，您就可以擁有一切。 和酒店有非常漂亮的景色，並留在河邊，非常適合跑步和晚餐後放鬆身心。
Dear Yumileung610: Thank you for choosing Regal Riverside Hotel and sharing your constructive comments on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and happy with our services and location. Regal Riverside is situated along the Shing Mun River, a district where away from the hustle and bustle, yet we are easily accessible from most of the popular attractions, MTR and a mega shopping mall is just across the river.
Thank you once again for your compliments and we look forward to the opportunity of serving you again in the near future.
Best regards
Stephen Au
![The Club Floor Room at the Royal View Hotel [subsidiary of Sunhung Kai Properties Ltd]](https://dynamic-media-cdn.tripadvisor.com/media/photo-o/0a/1d/84/17/club-floor-room--v10077887.jpg?w=800&h=800&s=1)
