We stayed there for 14 days for our quarantine period in HK, I know there will be no change of bedsheet or normal hotel service as usual but I didn’t expect the room is smell of cigarettes and the ceiling has mould after staying for a few days, and the towel provided were growing some pink colour bacteria after using once.
Not sure why it can become one of the hotels for quarantine, it may cause the customers sick after staying there.
Dear Guest,
Thank you for your email and thank you for staying with us. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.
We sincerely apologize for the inconvenience you have encountered with the smell and mould in your guestroom. We wish we had known about the problems at the time you discovered the issues so that we could have changed the room immediately. Please rest assured that we have brought your comments to the corresponding Head of department. Please accept our sincere apologies for the service shortfall.
We hope you will be giving us another chance and returning to our hotel in the future.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
General Manager
The room is spacious, bright and well furnished. The large window offers a fantastic full sea view and plane landings on the north runway at close range that allowed me to take good photos and videos. Good sound proofing. I enjoyed the high definition TV programmes of dozens of channels and high-speed Internet connections. The three meals were satisfactory, but I would have appreciated more fruit.
Dear Guest,
Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your recent stay.
It is a pleasure to hear that you had an overall pleasant stay in a room that overlooks the beautiful runway and your kind words about the room soundproofing, TV Channels, Wifi and food are warmly received.
We will be delighted to welcome you back to our hotel very soon!
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
I stayed 7 nights at Regal Airport. The room is well appointed and very clean. As a quarantine hotel, I think it is great value. I had some issues with my room, Martin, the manager rectified those issues and changed my room quickly. Staffs are friendly. I enjoyed my stay there.
Dear Guest,
Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your recent stay.
We sincerely apologize for falling short of your expectations in some service areas in your room. However, we are pleased that you enjoyed your service experience with our associates especially the way it was handled by our associate, Martin.
We would be most honoured if we could once again be of service to you on your next visit. Thank you very much and we look forward to having you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
General Manager
My mom and I were required to quarantine for 14 days before entering the city. At the airport after we're done with all inspection and testing, we were directed to the hotel. It's a five-minute walk. So, for us it's very convenient.
We're provided 3 meals a day. The food was very prepared most of the time and not bad for our taste. The hotel also tried to provide a wide variety of food. We didn't get to choose. But at least everyday, we got something different. For example, we got scrambled eggs and a croissant for breakfast one day and then the other day we got dim sums. The portion of each meal is enough for a regular person without much work out. We were given 74 bottles of distilled water (about 450 ml each) for our entire stay. We felt bad creating so many trashes - plastic bottles, plastic spoons and folks, plastic boxes (3 boxed meals per day x 2 people). I hope the hotel would consider putting silverware in the room instead of giving plastic eating utensils.
Our room is a standard two-bed room. It's a full-size bed, not super comfy but acceptable. We also had a view (of park lot) - not a pretty one but still not too bad. For us, it's important to have a view and be able to see outside and the beautiful sky. The room is very spacious. It has more than enough space for someone to do yoga and work out. We wanted to rent an exercise bike and no bikes were available during our stay. But we're still okay. As I just said, the room was spacious.
Nothing is perfect though. The room is quite dated. It's clean and tidy but just not fancy.
Finally, I wanted to thank the hotel for sending my mom a piece of birthday cake. It really made our day. It's like a highlight of our quarantine period. It's also quite delicious. Even though my mom is not a cake person, she doesn't eat sweet much, she and I ate all of it.
Good luck to those who need to do a quarantine!!!
Dear Guest,
Greetings from the Regal Airport Hotel! Thank you for taking the time to share your comments and suggestions. Your comments are indeed valuable to us, as they will help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about the hotel location, food, room size especially your compliments on the birthday arrangement.
On the other hand, we would like to inform you that in order to minimize the spread of the virus, the provision of plastic food containers, tableware and bottles is in line with the requirements of the Department of Health, but this is not our usual practice.
We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
General Manager
All services provided sounds good to me during the stay and the room decoration is comfortable to me as well. But just one thing about the bathroom, as the hotel is a bit old now, the toilet drainage got a bit leakage and caused a bit smell during the time. So I suggest the hotel should keep an eye on those drainage maintenance especially during the time with COVID-19. But overall I do appreciate the services and those arrangements provided. Thanks :>
Dear Guest,
Greetings from the Regal Airport Hotel! We are delighted to learn that you enjoyed our hotel room decoration and your service experience with our associates. Your comments are indeed valuable to us, as they will help us in our committed effort to exceed guest expectations and create value at every encounter.
We sincerely apologize for the inconvenience you have encountered due to the leakage and odor of the toilet drain in your room. Rest assured that we have placed great priority on the point you raised, and that our team has taken the necessary action to rectify it.
Thank you very much and we look forward to having you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
General Manager
![The Club Floor Room at the Royal View Hotel [subsidiary of Sunhung Kai Properties Ltd]](https://dynamic-media-cdn.tripadvisor.com/media/photo-o/0a/1d/84/17/club-floor-room--v10077887.jpg?w=800&h=800&s=1)
