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Reviews (2,803)
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Reviewed 2 May 2018

I'm very happy to have chosen this hotel. It was very clean, comfortable, quiet and had great service. I was only here briefly and didn't have much of a chance to look around so I can't comment much on the surrounding area.

  • Stayed: April 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Lee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this reviewResponded 3 May 2018

Dear Lee J

Thank you for choosing us! Glad you enjoyed the room and our services. In fact, we are right in the middle of Causeway Bay, a dining and entertaining district popular for locals and travellers. There are lots of shopping malls including Times Square, Hysan Place and Sogo. Please come again and explore more. You'll love it.

Look forward to welcoming you again.

Warm regards
Wings Mok
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018

This time I tried to stay at Hong Kong site attending the Houseware Fair. The Hotel is very convenient located.in order to reach the Hong Kong Convention Center but als ideal located for Shopping etc.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bernd E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this reviewResponded 26 April 2018

Dear Bernd E

Thank you for staying with us on your business trip. We hope you enjoyed the time with us.

Our hotel is ideal both for business and leisure, so in your next trip to Hong Kong for your personal enjoyment, we hope to have a chance to serve you again.

Warm regards
Wings Mok
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

i travelled and stayed in this hotel as a business traveller, location is good, like the shuttle service to HK station which allows me to get to and fro the airport. Convenient location, during night time there are some food establishments nearby that you can have to fulfill your food cravings.

Location is about 5mins walk to Causeway Bay MTR, near to SOGO for those who like to shop , as well as SASA. Hotel quality is good, just alittle old, but it is still ok

The only thing to improve is the in-room TV entertainment, tv system is pretty old.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank QuakYongSheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this reviewResponded 27 April 2018

Dear QuakYongSheng

Thank you for staying with us, and recommending us here. We are glad you enjoyed your time here, and sincerely hope that we will have a chance to serve you again in the future.

Warm regards
Wings Mok
Director of Communications

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Reviewed 24 April 2018

Love exclesior hotel causeway Bay. Location is the best. Superior room I stayed in was comfortable and room is quite big. Clean !!!!! Pillows are comfortable too.
Easy access to Sogo and Times Square and many eateries shops

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Goh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this reviewResponded 25 April 2018

Dear Goh P

Thank you for choosing to stay with us. Glad you enjoyed it.

Hope to serve you in your next visit to Hong Kong.

Warm regards
Wings Mok
Director of Communications

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Reviewed 24 April 2018

I really enjoyed staying at the Excelsior, it was recommended by travel agent, great choice. We upgraded to Executive room and had breakfast, traybakes and alcohol included. Great experience, will return

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 640weekender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this reviewResponded 25 April 2018

Dear 640weekender

We are happy to know you enjoyed your stay. Thank you for sharing here.
We hope to see you in your next visit!

Warm regards
Wings Mok
Director of Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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