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“Great view and excellent service”
Review of The Lounge & Bar

The Lounge & Bar
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Ranked #36 of 16,145 Restaurants in Hong Kong
Certificate of Excellence
Cuisines: International
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Restaurant details
Dining options: After-hours, Breakfast, Dinner, Reservations
Neighbourhood: Yau Tsim Mong District
Description: The Lounge & Bar at The Ritz-Carlton, Hong Kong is an ideal all-day dining venue in Hong Kong for breakfast and lunch. This all-day dining restaurant offers spectacular views of Hong Kong both morning and night. Join us for an à la carte menu, organic salad bar, Afternoon Tea or evening cocktails.
Reviewed 9 September 2018 via mobile

My wife and I went there to celebrate her birthday dinner, and what a great night it was: delicious food (we had the tenderloin and steak tartare), great ambience, and superb view. We also enjoyed the service from Satria Hutasoit, such a friendly guy and he was so attentive and helpful. Hopefully we'll have the chance to visit the lounge again

Date of visit: September 2018
Thank augeraldw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheRitz-Carlton_HK, Manager at The Lounge & Bar, responded to this reviewResponded 11 September 2018

Dear Augustinus W

Thank you for the five star review. Please allow us to with your wife a Happy Belated Birthday! I am delighted that you had a wonderful celebration with your wife and rest assured I have shared your compliments with Satria for providing genuine service. Our Ladies and Gentlemen look forward to welcoming you back in your next special occasion!

Best regards

Philip Howard
The Lounge & Bar
The Ritz-Carlton, Hong Kong

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464 - 468 of 1,420 reviews

Reviewed 8 September 2018 via mobile

I’ve heard that this lounge offered the best views of the city. And boy were the reviews right! You couldn’t ask for a better place to take video and pics. I came for breakfast and tea and it wasn’t too crowded.

Thank 178nicholasr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2018

We had a great time here as a last night of our honeymoon we spent in Hong Kong. The view was incredible and the food was delicious, especially the ribeye. Kathy was a very attentive and knowledgable server and even brought us some small desserts because we were celebrating our honeymoon, which was so special!

Date of visit: August 2018
    • Value
    • Service
    • Food
Thank 358reganb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheRitz-Carlton_HK, Manager at The Lounge & Bar, responded to this reviewResponded 6 September 2018

Dear Regan B

Thank you for the spending the last night of your honeymoon night at The Lounge & Bar and Kathy made it so special to you! It is always glad to know that our guests had a memorable time. Our Ladies and Gentlemen look forward to welcoming back next time when you return to Hong Kong.

Best regards

Philip Howard
The Lounge & Bar
The Ritz-Carlton, Hong Kong

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Reviewed 3 September 2018

What a scenic setting for our happy occasion ! We couldn't have been happier about our selection for this night out.

Date of visit: July 2018
    • Value
    • Service
    • Food
1  Thank Patrice T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheRitz-Carlton_HK, Manager at The Lounge & Bar, responded to this reviewResponded 4 September 2018

Dear patricetarraga

Thank you for celebrating your anniversary at The Lounge & Bar. I am pleased to know that you thoroughly enjoyed your dinner experience as well as the overall ambience at The Lounge & Bar. Our Ladies and Gentlemen look forward to welcoming you back with another wonderful experience.

Best regards

Philip Howard
The Lounge & Bar
The Ritz-Carlton, Hong Kong


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Reviewed 30 August 2018 via mobile

Definitely panoramic views of Hong Kong and Kowloon but if it's a smoggy day then it will be not so good view.

Reservation "pretends" to be more full than they actually are, especially when you try to request window tables.

We had a table for 6. When we sat down we got 3 menus. Same happened at dessert... 2 menus for table of 6. Not exactly the service one expects from Ritz Carlton.

Wine arrived some 10 mins after the food arrived, which again was somewhat sloppy.

They were not full at all during this lunch.

There is a "time limit" for lunch too.

For a Ritz Carlton it is not expensive especially for Hong Kong. You are paying more for the view. The food is ok. Go for the western food rather than Asian "specialties"...

Service for the price and Ritz Carlton is disappointing. If not for the view, one would lunch at the Peninsula lobby over this place any day.

Date of visit: August 2018
Thank DrDennisWNNg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheRitz-Carlton_HK, Manager at The Lounge & Bar, responded to this reviewResponded 3 September 2018

Dear DrDennisWNNg,

Many thanks for taking the time to review The Lounge & Bar at The Ritz-Carlton, Hong Kong.

I am disappointed to read that there were lapses in our service standard, for this please accept my sincere apologies. I will be addressing these issues with the team to ensure that each guest receives a menu and that service is prompt and speedier – as expected of The Ritz-Carlton brand.

I kindly ask if you could find the time to contact me directly at Philip.Howard@ritzcarlton.com. This will enable me to find solutions and remedy the situation, as well as offer you a personal apology for your experience and see how we can restore your trust in The Lounge & Bar and The Ritz-Carlton, Hong Kong.

With renewed apologies and personal regards,

Philip Howard
Manager – The Lounge & Bar
The Ritz-Carlton, Hong Kong

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