Name: excellent
Item: Harbour Grand Hong Kong
Rating: 5
Author: hoyell

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All reviews fortress hill the club lounge top floor chinese restaurant 41st le188 mtr hong station concierge foyer eateries staycation

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yeungpkl

Hong Kong, China

11

Reviewed 21 February 2021

Wonderful stay

I stayed in Harbour grand (HK) for more than a month. It was an enjoyable experience. The hotel is modern and grand. I love the spacious bath tub and the separate shower area in its bathroom. Their management team is efficient and courteous. The Chinese restaurant serves delicious dim sum and other Chinese dishes are of very high standard. Transport is convenient. The hotel is close to MTR station (Fortress Hill station). There is a big supermarket next to the station. You can also find several grocery stores and restaurants around.

Date of stay: December 2020

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear yeungpkl,

Thank you very much for sharing this encouraging review on TripAdvisor.
We are delighted to learn that you enjoyed every aspect of the hotel and our passionate & attentive services made your stay a comfortable and memorable one.
Thank you for highlighting the areas which have made your entire stay experience much more fantastic, in particular the well appointed room and the good quality of food we served at Kwan Cheuk Heen Chinese restaurant, your kind words have been shared with the relevant team with most sincere appreciation.
Thank you once again for choosing us and we certainly hope to be able to host another wonderful stay for you next time.

Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

hkreview123

Hong Kong, China

13

Reviewed 15 February 2021 via mobile

Waited 4 hours for check in and 4 hours for room service

This is the poorest hotel that I have ever visited. We booked a staycation package on Valentines Day. The hotel originally allowed check in at 2-3 pm, but there were too many people that we have to waited until 7:30pm. We waited for more than 4 hours just to get our room!!!!!!

What’s worse is that, the government policy banned dine-in service until 6pm so that all visitors here in Harbour View chose room service. We just checked in at 7:30pm and ordered the room service at 8:15pm. It is now 12:00am in the midnight and we still haven’t see our meals.
WE WAITED FOR A WHOLE DAY AND NIGHT!!!!!!!!!!!!!!!!!

The staff just asked us to wait and wait and then no phone answer the call at the end.

Can’t imagine a five-star hotel can offer us such a poor service, even worse than hourly hotel ;)

Date of stay: February 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear hkreview123,

Thank you very much for taking the time to share your experience about your stay on TripAdvisor.
We are very concerned to read of your disappointment which our service did not entirely meet your expectation and left you with unpleasant experience. Please accept our sincere apologies for the shortfall. We believe this was an isolated incident as we always put guest satisfaction on our first priority and we strive hard to take care of each and every guest.
Thank you once again for your valuable feedback which is the most helpful for us to identify the areas to further improvement of our services. We sincerely hope that we will have the opportunity to welcome you back to Harbour Grand Hong Kong in the near future.

Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

xmfx

11

Reviewed 11 February 2021 via mobile

Staycation

Special thanks to club lounge staff Patrick who was extremely friendly and helpful. Views from our rooms on the 39th floor were spectacular. We had a great time at your hotel and would definitely recommend it to our friends and family.

Date of stay: February 2021

Ask xmfx about Harbour Grand Hong Kong

1 Thank xmfx

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear xmfx,

Thank you very much for sharing this encouraging review on TripAdvisor.
We are delighted to learn that you enjoyed every aspect of the hotel and our passionate & attentive service made your stay a comfortable and enjoyable one.
Thank you for highlighting the areas which have made your entire stay experience much more fantastic, in particular the well-appointed room and the attentive services provided by Patrick, your kind words have been shared with our relevant team with most sincere appreciation.
Thank you once again for choosing and recommending us and we certainly hope to be able to host another wonderful stay for you next time.

Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

esther2021c

Hong Kong, China

11

Reviewed 3 February 2021

Comfy cozy Staycation for Birthday celebration ♡

Particular to enjoy the stunning harbour view on Skyline Pavilion, breakfast on the rooftop and the delicious on-suite dining. Just 3 minutes walk to the MTR, makes shopping much convenient in Causeway Bay.

Thanks Reservations Agent Caroline offered the Sparkling Juice knowing that we don't drink wine for the birthday celebration. Thanks Room Service team and special compliments to Ivan friendly and helpful service on the private dining. Thanks Housekeeping Ms Hung for keeping us a neat and tidy room.

Harbour Grand gives us sense of protection from the time stepping in the entrance, every guest is sanitized by the machine to their full body. Mask keeper & sanitizing paper is available in every table in the restaurants.

This second stay in their room with Patio is worth the value to stay cozy and warm in the Jacuzzi for some small talk before bed. Day and night accompanied with the quiet 🤫 next door,
ocean scenery in the Patio is kind of privileged.

Date of stay: January 2021

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1 Thank esther2021c

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear esther2021c,

Thank you very much for sharing this encouraging review on TripAdvisor.
We are delighted to learn that you enjoyed every aspect of the hotel and our passionate & attentive services made your stay a comfortable and memorable one.
Thank you for highlighting the areas which have made your entire stay experience much more fantastic, in particular our well appointed Premier Harbour View room with Patio, the excellent attention to every detail provided by our attentive team - Caroline, Ivan and Ms. Hung, your kind words have been shared with the relevant team with most sincere appreciation.
Thank you once again for choosing us and we certainly hope to be able to host another wonderful stay for you next time.

Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Hydie L

Hong Kong, China

1426

Reviewed 3 February 2021

Nice Hotel with nice staff

I stayed 1 night with Harbour Grand in Jan. The quality of food and service was both nice. Also, the staff are helpful and friendly. The view of my room was harbour view and it was relaxing to stay a night there.

Room tip: Room with harbour view

Date of stay: January 2021

Ask Hydie L about Harbour Grand Hong Kong

1 Thank Hydie L

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Hydie L,

Thank you very much for sharing this encouraging review on TripAdvisor.
We are delighted to learn that you had a thoroughly enjoyable experience in every aspect and our passionate & attentive services made your stay a comfortable and memorable one.
Thank you for highlighting the areas which have made your entire stay experience much more fantastic, in particular the well appointed room and excellent services provided by our attentive team, your kind words have been shared with the relevant team with most sincere appreciation.
Thank you once again for choosing us and we certainly hope to be able to host another wonderful stay for you next time.

Kind regards,
Gary Chong / Director of Guest Services

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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