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Reviewed 4 weeks ago via mobile

Having spent time in the sister hotel on Kowloon, this spot is not as attractive bit a nice hotel with everything you need. Good area for the city but missing that nice promenade strolling area. We were not disappointed but definitely preferred Kowloon hotel.

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank TheRealMrsJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryC_HGHK, Director of Guest Services at Harbour Grand Hong Kong, responded to this reviewResponded 6 days ago

Dear TheRealMrsJones
Thank you for sharing your feedback in TripAdvisor!
Our hotel is indeed conveniently situated with just a few minutes walking distance from MTR station and in order to enhance the convenience of our guests, we do offer 2 types of complimentary shuttle bus that travels to Eastern HK area as well as Central (HK Station) / Causeway Bay area.
We are delighted to learn that our attentive service had made it a comfortable experience for you but we certainly hope to be able to host another enjoyable stay for you on your next visit to our wonderful city.
Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

It is a fantastic place we stay in Hong Kong. easy to travel to anyway. We highly recommend staying in this hotel. Very comfortable and good to look a beautiful victoria harbor. They provide pillows menu for customers. the staff is friendly.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank 987mayc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryC_HGHK, Director of Guest Services at Harbour Grand Hong Kong, responded to this reviewResponded 6 days ago

Dear 987mayc
Thank you for sharing this wonderful review in TripAdvisor!
We are delighted to learn that our attentive service had made it a comfortable and memorable experience for you.
I wish to take this opportunity to thank you for your kind compliments to the hotel and staff. I will certainly pass along your compliments to the team, as that is definitely an added encouragement for the staff to continue to strive for service excellence for all our guests.
We thank you once again for choosing us and recommending us highly and we certainly hope to be able to host another brilliant stay for you on your next visit to our wonderful city.
Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

It is a very nice place to stay in Hong Kong for the holiday season! The place is not so crowded and not so quiet, very conducive to relaxation and entertainment.

I learned that it is fun to witness the new year countdown at the roof deck. But it was unfortunate we needed to cut our vacation short.

I plan to do the new year count down there some other time.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Inspiration721147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryC_HGHK, Director of Guest Services at Harbour Grand Hong Kong, responded to this reviewResponded 6 days ago

Dear Inspiration721147
Thank you for sharing this wonderful review in TripAdvisor!
We are delighted to learn that our attentive service had made it a comfortable and memorable experience for you.
We are certainly honored to be able to host you on such NYE special occassion and also thank you once again for choosing us and recommending us highly.
We look forward to welcoming you again to our wonderful city.
Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Superb Hotel - a little away from the main areas, but easy to travel (near MTR line and Courtesy Bus into town available).

View from room was spectacular. Would also recommend the roof terrace for watching the daily light show.

Bed very comfortable - and huge.

Maintenance issue was resolved quickly - even at 2am ish.

Date of stay: December 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank AGE0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryC_HGHK, Director of Guest Services at Harbour Grand Hong Kong, responded to this reviewResponded 6 days ago

Dear AGE0211
Thank you for sharing this wonderful review in TripAdvisor!
We are delighted to learn that our attentive service had made it a comfortable and memorable experience for you.
Our hotel is indeed conveniently situated with just a few minutes walking distance from MTR station and in order to enhance the convenience of our guests, we do offer 2 types of complimentary shuttle bus that travels to Eastern HK area as well as Central (HK Station) / Causeway Bay area.
We thank you once again for choosing us and recommending us highly and we certainly hope to be able to host another brilliant stay for you on your next visit to our wonderful city.
Kind regards,
Gary Chong / Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019 via mobile

We ate here only. Having eaten at the Chinese Library the night before, this restaurant was a huge disappointment in terms of the menu and the quality of service. It cost us 66% of the cost of the Chinese Library but delivered about 40% of the standard. The set menu desserts comprised strawberry ice cream or vanilla ice cream. As I don't like ice cream as a dessert, we nearly had to argue with the waitress before she'd go and ask her boss whether we could have something different, even though we told her that we were prepared to pay more. They also interrupted our discussions to ask questions. Not good. The harbour lights view was marred by their ceiling lights, but you can go onto their outdoor roof for photos. If you can choose between the two, push the boat out and choose the Chinese Library; you won't regret it.

Date of stay: January 2019
Trip type: Travelled with family
Thank BetsyFamily_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaryC_HGHK, Director of Guest Services at Harbour Grand Hong Kong, responded to this reviewResponded 6 days ago

Dear BetsyFamily_13
Thank you for sharing your feedback in TripAdvisor!
I am sorry to learn that your dining experience in our restaurant was less than perfect and I would appreciate if you could provide more information for further follow up.
I would like to thank you for bringing the issue to my attention and please feel free to contact me if I can be of any further assistance.
We look forward to have the opportunity to host you again on your next visit to restore your faith of our food & beverage service.
Kind regards,
Gary Chong / Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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