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Belle

Great service

4.0 of 5 bubblesReviewed 14 Jan 2024via mobile
The hotel room is small, but the service is great. There are many restaurants nearby, star avenue is just walking distance. Mrt is also few minutes walk away, very convenient. The bed is comfortable even though the room is small. The hotel staffs are friendly and helpful and always reply promptly to my emails. We are also grateful that they are able to let us check in as soon as we arrive!! We arrive at 12pm!! We can then shower after arriving from our early flight. Really appreciate it. They will also provide fresh towels daily and 2 bottles of water daily.
Date of stay: December 2023
Trip type: Travelled with family
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6 - 11 of 3,756 reviews
Reviewed 27 September 2023

Good location easy to find and traveling not far from subway and bus station, you can find something to eat easily, nice staff, room is big , drinking water complimentary only 1 bottle per night even stay for triple room, no housekeeping cleaning everyday but can request to change tower daily, And all guest stay in the room has bug beds bite.
Moreover can hear noise from other room.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Moonoi171
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2023 via mobile

This review is for Dash Living on Prat on 21 Prat Avenue because the pictures seem to be of some other property of theirs

Stayed in 709 for one night during a transit

2 stars for the hotel. Added one star because of the location, early check in they gave and the nice front desk staff. From there on it was a let down

The Superior Double room was extremely small and so was the bathroom. Don't know if all of them are similar or we were given one of the smaller rooms

The bed is three fourths the size of a normal double bed in any other hotel. Two people can't sleep comfortably at all

The worst thing is that there is no coffee or tea sachets. There are cups and kettle but no tea or coffee. And to top it up there is no intercom. So to find out if they have missed placing the sachets in the room, you have to go all the way down. There was no soap either. There were body wash but no soap to wash hands. Never seen a hotel or serviced apartment that doesn't provide these basics

The bathroom lighting is placed in such a way that you can see only one side of the face. If you need to shave, it's a mess

I don't mind if there are no amenities but at least mention it on the booking sites. Or at least on check in

Not worth it at all specially when they charge as much or more than some four star hotels

It's more of feedback than a complaint

Room tip: Carry your own coffee/tea/creamer/sugar/soap
Date of stay: July 2023
Trip type: Travelled as a couple
Thank Envvii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2023

We paid $22.9k fee (plus $16k deposit) to stay at Dash for 6 weeks. When we moved in 2 days after payment, we given a different room on a different floor, compared to a previous positive stay and what we were shown on the tour before paying. The room and floor had a constant strong chemical smell (like that of paint or glue), even though Dash had the air system turned up to maximum in both areas (the air was being recirculated rather than ventilated, it seemed). Spending time in the room over the course of 2 days and 1 night, both of us suffered severe irritation to our noses, throats and eyes, causing nausea and headaches. Neither of us have ever experienced anything like this in our lives before, and the impact to our health was so horrible that we had to move out to a hotel. We informed Dash of the problem, but they didn’t provide us with another room and refused to confirm that the room was in a safe condition: despite being recently renovated, it seems that Dash had never bothered to test the air for noxious compounds. We bought a chemical test for noxious compounds in the air, which took a week to arrive. The test returned a positive result for an elevated level of noxious compounds in the air, even after a week of the air-conditioner and air-purifier being run in the room, at maximum strength, on a 24/7 basis. Dash broke the promise on their website to engage on requests to vacate early, insisting that, since we’d signed a contract, they’d keep all our money for the 6 weeks’ fee, even though it was unsafe and unhealthy for us to stay. Dash denied that they were under any obligation to provide accommodation in a safe/healthy condition, claiming that this duty didn’t exist because it wasn’t expressly stated in the contract and so we were entitled to nothing, and they rejected outright our assertion that a safe/health condition was an implied term in the contract. Dash didn’t look for anyone else to take the room (who might not react to the noxious compounds in the air) and rejected our offer to forfeit 1 week’s fee. In the end, Dash returned only $7k of the stay fee (plus $16k deposit), meaning that they charged us $15.7k for 1 night’s stay; so, despite staying for only 1 night, Dash charged us for 30 nights’ stay. This mark-up of 3,000% is extortion at a level more extreme even than loan sharks. Dash didn’t care about the health problems caused by their renovation and giving us a different room on a different floor to the one previously stayed in and shown to us on the tour. For weeks, they also totally ignored requests for a formal complaint form. Additionally, anyone staying at Dash should also be aware that you don’t get a stamped lease agreement, so can’t claim a domestic rent deduction of up to $100k from taxable income in Hong Kong.

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank travel-mah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2021 via mobile

Great location to access restaurants, bars, and shopping malls. The room was clearly decorated compared to previous poor reviews. It was ok in general. My stay was actually decent. Front office manager Angel was very nice and helpful with late checkouts and assisted to print covid test reports. Overall, great stay.

Date of stay: November 2021
Trip type: Travelled on business
Thank henrychangpk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Butterfly, 行銷 at Dash Living on Prat, responded to this reviewResponded 8 November 2021

Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay.

It is nice to know you found our hotel room was comfortable. We will be surely let our guest services team to know you appreciated their nice and helpful services as well.

Thank you again for your stay and review. We would be honored to welcome you again in the future!

With much appreciation,

Angel Lee
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2021

This is a well-deserved review that I have been wanting to write. I came to Hong Kong for a personal reason and ended up staying at Butterfly on Prat for more than a month. I highly recommend Butterfly on Prat because of the following reasons:

1. Outstanding services – Management, housekeeping and front desk staff are very friendly and professional, and services are timely and efficient. This is a result of great leadership and management under the Group Operations Director, Mr. Kevin Tse and the Front Office Manager, Miss Angel Lee. Under an unusual circumstance, I interacted with Angel and a lot of staff and even got to meet Kevin. Everyone went above and beyond to meet my needs. Angel deserves a special mention as she is excellent in problem solving. I couldn’t be happier with their services.

2. Excellent location – This hotel is in the heart of TST with proximity (less than 5 minutes) to both MTR East TST station and MTR TST station. It is also very close to a major Bus Terminal, Kowloon Park, major shopping centers, grocery stores and tons of restaurants.

3. Unique WiFi device offering – This is a huge convenience to those who do not have a local cell phone data plan and want to use their own smartphone from oversea like me. I basically use my phone from the US for internet such as Google, Maps and WhatsApp, etc. This WiFi device offer is rare as most hotels do not have such service.

4. Dehumidifier– This is another great feature (available upon request) that is uncommon in other hotels. It helps to keep the room dry especially when the weather is super humid.

5. Modern, stylish and elegant décor without compromising practicality from lobby to rooms.

By the way, I used to stay at another Butterfly Hotel in the past and also had excellent experience. When choosing hotel in Hong Kong, Butterfly hotel chain especially Butterfly on Prat will always be my first choice!

Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
Thank lorecheung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Butterfly, 行銷 at Dash Living on Prat, responded to this reviewResponded 22 October 2021

Thank you for your stay and your sending us feedback and became your first choice. I really appreciate you taking the time to express that. We are very glad to hear that you had such a memorable stay in BOP. And we're very happy to read your compliments about the guest services, room condition, hotel location and portable Wi-Fi as you encountered, the those were made impressed you. We will be sure to share your kind words with all our guest services team. We aim for the highest standards of excellence in order to please our guests.

Thank you again and make your great memory in BOP.

With much appreciation,

Angel Lee
Front Office Manager

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