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Jan
Hong Kong, China

Minimal Design Style but Service...

Review of Hotel Hart
3.0 of 5 bubblesReviewed 2 Jul 2021via mobile
The hotel has minimal design, with wooden furniture and no excessive decoration. It is quite comfortable.

We checked in at 15:30. The hotel lobby was empty with no staff. Some guests’ baggage were left unattended. We waited for around 5 minutes, finally a staff came back. We requested for a room not located on the same floor as the hotel lobby. The male Front Desk staff was unfriendly and said that there was no room available except that room and claimed that we would need to wait for another 2 hours (17:30). If the hotel lobby was packed with long queue, I definitely understand. However, at that time, the lobby had no other guests. I hoped he could be more kind and eager to help guests.
Date of stay: July 2021
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Reviewed 21 February 2021 via mobile

Room with bright lighting , comfortable air-con system and high water pressure showering.
You can enjoy a relaxing shower in this hotel.
Sound resistant between room to room is not strong enough here, you can hear clearly people in next room talking. But overall with this price is super reasonable and valuable.
Highly recommend to those who are active in “night life”.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank lchjordi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2019 via mobile

I throughly enjoyed my stay here for two nights. Rooms were spotless but they were small, however I will not complain because I paid £55 for two nights stay. When you open the room door the bed is literally two foot in front of the door Can’t beat the low price for a prime location. Provided two heated eye patches which was thoughtful and helped relax after an exhausting flight. Would stay again

Date of stay: October 2019
Trip type: Travelled solo
2  Thank Jamie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, 經理 at Hotel Hart, responded to this reviewResponded 5 October 2019

Dear Jamie L.,

Thank you for choosing to stay at Hotel Hart.

It gives us great pleasure in providing you with a warm and welcoming experience. We are delighted to hear our location is ideal and convenient for you.

We look forward to welcoming you in the near future.

Warm regards,

Stephanie Chan
Front Office Manager
Hotel Hart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2019 via mobile

Clean. But very small but Very poor check out system. Make you wait for 20 minutes as they check your room. Waste of time. Never went through a process like this before. They need to upgrade their policy to not hold the customer while their staff is waiting around to check the rooms.

Date of stay: May 2019
Trip type: Travelled with friends
2  Thank Glee006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 13 May 2019

Dear Glee006,

Greetings from the Hotel Hart!

Thank you for taking the time to share your experience with us through the on-line survey related to your recent stay.

It is with regret that we learn of your disappointment with our policy. We truly appreciate your feedback and please rest assured that we are addressing these highly important issues with the concerning departments for immediate improvement.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong and hope that your forthcoming visit would be both relaxing and delightful!

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2019 via mobile

I have stayed in this hotel multiple times and everytime is a wonderful experience. The customer service is wonderful and everytime i am there the staff makes me feel welcome. It is definitely one of the best boutique hotel in Hong Kong. Thank You Hotel Hart.

Date of stay: May 2019
Trip type: Travelled on business
2  Thank ngpaulc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 13 May 2019

Dear ngpaulc,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

It is always a pleasure to receive positive feedback in most area especially the customer service aspect. We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2019 via mobile

I was quite hesitant seeing this hotel for the first time, but it is a nice place to stay. Lobby is on the 10th floor, which was not the kind of place I had in mind, thinking the online building photos were the hotel itself, which just occupied some floors. A standard room is closet sized but a deluxe room is good sized.

Nice design and decor and everything is clean. Service at the desk is businesslike and very polite. Maid was very helpful. Hot water and AC were fine. Rooms were noisy from neighbors' rooms and outside nightlife, but was not so bad luckily.

Lots of bars and tourist restaurants nearby. Also close to metro and high speed train. Both luxury and low price shopping and street markets are all nearby.

Perfect if looking for a clean budget priced hotel and not looking for luxury. I would consider staying again.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank barry m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, 經理 at Hotel Hart, responded to this reviewResponded 28 April 2019

Dear barry m,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

We are so glad having offered you a great experience here, and we are truly grateful hearing your encouraging words. It's wonderful to hear that our room and location are to your liking. Thank you again for your stay and review. We would be honored to welcome you again in the future!

With much appreciation,

Chris Tung
Assistant Front Office Manager
Hotel Hart

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