Clean. But very small but Very poor check out system. Make you wait for 20 minutes as they check your room. Waste of time. Never went through a process like this before. They need to upgrade their policy to not hold the customer while their staff is waiting around to check the rooms.
Dear Glee006,
Greetings from the Hotel Hart!
Thank you for taking the time to share your experience with us through the on-line survey related to your recent stay.
It is with regret that we learn of your disappointment with our policy. We truly appreciate your feedback and please rest assured that we are addressing these highly important issues with the concerning departments for immediate improvement.
We will be most honored if we could once again be of service to you on your next visit to Hong Kong and hope that your forthcoming visit would be both relaxing and delightful!
Warm regards,
Chris Tung
Assistant Front Office Manager
Hotel Hart
I have stayed in this hotel multiple times and everytime is a wonderful experience. The customer service is wonderful and everytime i am there the staff makes me feel welcome. It is definitely one of the best boutique hotel in Hong Kong. Thank You Hotel Hart.
Dear ngpaulc,
Greetings from the Hotel Hart!
We very much appreciate your comments regarding your stay at the Hotel Hart.
It is always a pleasure to receive positive feedback in most area especially the customer service aspect. We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Warm regards,
Chris Tung
Assistant Front Office Manager
Hotel Hart
I was quite hesitant seeing this hotel for the first time, but it is a nice place to stay. Lobby is on the 10th floor, which was not the kind of place I had in mind, thinking the online building photos were the hotel itself, which just occupied some floors. A standard room is closet sized but a deluxe room is good sized.
Nice design and decor and everything is clean. Service at the desk is businesslike and very polite. Maid was very helpful. Hot water and AC were fine. Rooms were noisy from neighbors' rooms and outside nightlife, but was not so bad luckily.
Lots of bars and tourist restaurants nearby. Also close to metro and high speed train. Both luxury and low price shopping and street markets are all nearby.
Perfect if looking for a clean budget priced hotel and not looking for luxury. I would consider staying again.
Dear barry m,
Greetings from the Hotel Hart!
We very much appreciate your comments regarding your stay at the Hotel Hart.
We are so glad having offered you a great experience here, and we are truly grateful hearing your encouraging words. It's wonderful to hear that our room and location are to your liking. Thank you again for your stay and review. We would be honored to welcome you again in the future!
With much appreciation,
Chris Tung
Assistant Front Office Manager
Hotel Hart
I stayed here for 2 nights in November 2018 and was very disappointed with this hotel.
I payed just under $500 AUD per night! I also had to provide a deposit of about $100 AUD upfront. I highly recommend you (BOOK IN ADVANCE) the demand must of been high for the particular dates I needed, keep in mind accommodation in Hong Kong is not cheap.
The room itself was too small even for one person.The toilet is literally half a meter from your feet when laying in the bed. I had no room to lay my luggage out.
A positive is the location, this hotel is right in the heart of Tsim Sha Tsui and a small walk to the Star Ferry Pier. A side note is the hotel can be hard to find, there was no real signage. You need to take an elevator to get to the main lobby.
Unfortunately I cant recommend this hotel and would advise you to look around at other options.
Dear jarydabela,
Thank you for taking the time to share your experience with us through the TripAdvisor related to your recent stay. .
We apologize for any inconvenience you have encountered during your stay. Rest assured that this matter has been addressed with our concern departments to ensure that necessary actions are taken. Your comments are very important for all related departments in order to always improve the quality of the service we deliver to our guests, and would appreciate to be in touch with you in a near future.
We will be most honored if we could once again be of service to you on your next visit to Hong Kong. You may contact my direct by Email @ afom@hotelhart.com, and i will personally follow up your reservation to make you feel everything satisfy. We would indeed welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.
Warm regards,
Chris Tung
Assistant Front Office Manager
Hotel Hart
Superb location but as with many hotel rooms in HK, the room was incredibly tiny. It's great for travellers who are not going to spend too much time in the hotel room.
There is almost no space to leave your luggage on the floor of the room, and hardly any space for hanging your clothes (or anything else for that matter).
Note that the bathrooms in the hotel room only have glass doors so privacy might be an issue if travelling with friends/family/companions.
Dear Chelseachia,
Thank you for reviewing your recent stay at Hotel Hart.
We look forward to welcoming you back again soon and wish your next visit will be as pleasant as the previous one.
Warm regards,
Chris Tung
Assistant Front Office Manager
Hotel Hart
![The Club Floor Room at the Royal View Hotel [subsidiary of Sunhung Kai Properties Ltd]](https://dynamic-media-cdn.tripadvisor.com/media/photo-o/0a/1d/84/17/club-floor-room--v10077887.jpg?w=800&h=800&s=1)
