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Jaryd Abela
Wollongong, Australia

Location is great, room was tiny, very overpriced (book in advance)

Review of Hotel Hart
2.0 of 5 bubblesReviewed 26 Apr 2019
I stayed here for 2 nights in November 2018 and was very disappointed with this hotel.
I payed just under $500 AUD per night! I also had to provide a deposit of about $100 AUD upfront. I highly recommend you (BOOK IN ADVANCE) the demand must of been high for the particular dates I needed, keep in mind accommodation in Hong Kong is not cheap.

The room itself was too small even for one person.The toilet is literally half a meter from your feet when laying in the bed. I had no room to lay my luggage out.

A positive is the location, this hotel is right in the heart of Tsim Sha Tsui and a small walk to the Star Ferry Pier. A side note is the hotel can be hard to find, there was no real signage. You need to take an elevator to get to the main lobby.

Unfortunately I cant recommend this hotel and would advise you to look around at other options.
Date of stay: November 2018
Trip type: Travelled solo
1.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, 經理 at Hotel Hart, responded to this review
Responded 28 Apr 2019
Dear jarydabela,

Thank you for taking the time to share your experience with us through the TripAdvisor related to your recent stay. .
We apologize for any inconvenience you have encountered during your stay. Rest assured that this matter has been addressed with our concern departments to ensure that necessary actions are taken. Your comments are very important for all related departments in order to always improve the quality of the service we deliver to our guests, and would appreciate to be in touch with you in a near future.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong. You may contact my direct by Email @ afom@hotelhart.com, and i will personally follow up your reservation to make you feel everything satisfy. We would indeed welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 April 2019

Superb location but as with many hotel rooms in HK, the room was incredibly tiny. It's great for travellers who are not going to spend too much time in the hotel room.

There is almost no space to leave your luggage on the floor of the room, and hardly any space for hanging your clothes (or anything else for that matter).

Note that the bathrooms in the hotel room only have glass doors so privacy might be an issue if travelling with friends/family/companions.

Room tip: Don't pick the smallest room as it will shock you.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Chelseachia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 6 April 2019

Dear Chelseachia,

Thank you for reviewing your recent stay at Hotel Hart.

We look forward to welcoming you back again soon and wish your next visit will be as pleasant as the previous one.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2019 via mobile

My Friend and I stayed here for 1 night in end March:

Getting there: the hotel was located in Tsim Sha Tsui (Kowloon side), relatively near Hyatt Regency Hotel. To get there from the airport, we took the airport express to Kowloon and took the free K3 shuttle bus transfer to Hyatt Regency. The hotel was a 5 min walk away.

Location: The hotel is situated along Hart ave (one of the side streets) within a building. It takes while to find it but hard to miss once u are on the right track. Once u find it, take the lift the the 10th floor to the reception. The building itself has several restaurants which could be an option for some people. Otherwise, the street offers a selection of local food, international cuisine and bars.

Hotel: hotel looks exactly as it was advertised on the website. Industrial chic and functional. Great place to pop in and out for a short stay. The check in process was efficient and pleasant. We got an upgrade to premiere room. I booked directly from the hotel website. A coffee machine is available beside the reception offering free coffees to hotel guests.

Rooms: Functional design and a great use of space. Although the room is small (11.5 sqm), it did not feel that way. The sink is located outside the bathroom and the bathroom fits a toilet and a shower area. Bedroom slippers and basic toiletries were provided. The room is clean and the beds are comfortable. My Friend did not quite like her bed but I was alright with mine.

The cons: the room does not have a classic “table and chair” setup so eating takeaways could be challenging. The tv is weirdly placed - right in front of 1 bed but not the other. The curtains are sheer and does not allow people who are light sensitive to block out lights.

Overall: I would stay here again. The other hotels which I found at similar price points were either dated or out of the way. I am happy with the location, the service and the room.

Date of stay: March 2019
Trip type: Travelled with friends
1  Thank YouliH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 4 April 2019

Dear YouliH,

Greetings from the Hotel Hart!

Thank you for taking the time to share your experience with us through the on-line survey related to your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong. We would indeed welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Hotel Hart.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2019 via mobile

Stayed here for three nights and loved it, we got upgraded to Premier room after reading reviews, it was still small, but functional, plenty of space for two,

glass walls to toilet is a passion killer, lol, but clean friendly hotel great central location very close to Mtr

I would stay here again

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank garyje
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 1 February 2019

Dear garyje,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

It is always a pleasure to receive positive feedback in most area. We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019 via mobile

Good location coz it’s near or just walking distance to shopping malls, shopping stalls, restaurants, train and bus stations. Room is small but you’ll sleep well with the good bed. Comfort room and shower room is transparent. Location is also near bars or drinking or night life.

Date of stay: December 2018
Trip type: Travelled as a couple
1  Thank Tsunami0616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 20 January 2019

Dear Tsunami0616,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

It is always a pleasure to receive positive feedback.We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2018 via mobile

I decided to stay here since it was close to where I wanted to be. Lost of great places to eat and the MTR is just 20 steps away! At first I was skeptical about staying in a 70 square feet room since I’ve never stayed in one but it was better than I though! The employees were helpful and right to the point! My room and clean and that’s all that mattered to me!

Date of stay: December 2018
Trip type: Travelled solo
1  Thank Dave B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel_Hart, Manager at Hotel Hart, responded to this reviewResponded 24 December 2018

Dear Cdgb1990,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

It is always a pleasure to receive positive feedback in most area especially our staff and location . We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warmest regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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