Name: Perfect for couples
Item: Hotel Hart
Rating: 4
Author: dennisl88

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All reviews tsim sha tsui hart avenue fresh towels reception area bigger room hotel is located hong

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MrFrequentTraveler

Dubai, United Arab Emirates

114113

Reviewed 2 December 2018 via mobile

LOCATION LOCATION LOCATION

Booked a standard room: the cheapest available.

Pros:
Excellent Location: in the middle of everywhere and close to MTR & Ferry.
Modern Design Room & Hotel
Good VFM
Helpful Staff: answered many questions and Attended to complaint regarding maintenance issue in the room in a very profesional manner.
Free water in the room
Free Smart Phone to use in the city
Excellent free WI-FI

Cons:
TINY room
Noisy Hotel and area
Only 1 English TV channel
Towels are old and overused (sometimes torn)

Date of stay: December 2018

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2 Thank MrFrequentTraveler

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear MrFrequentTraveler,

Thank you for taking the time to share your experience with us through the TripAdvisor related to your recent stay. .

It is always a pleasure to receive positive feedback on our hotel decor, location and service .We thank you for your comments as they are indeed beneficial in supporting our improvement.

On the other hand, your comments are very important for all related departments in order to always improve the quality of the service we deliver to our guests, and would appreciate to be in touch with you in a near future.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong. We would indeed welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Hotel Hart.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

moniquecover

Ho Chi Minh City, Vietnam

8063

Reviewed 18 November 2018 via mobile

Cute but small

Hotel Hart is a cute hotel with unique decor: concrete, wood, and steel modern design. Upon our late arrival, we were told that we were upgraded to a queen room; however, it was really a handicapped room that was not so accessible if one were really handicapped. Outlets were high, few, and hard-to-reach. The bathroom was adequate, but there was no place to put your toiletries except on the floor. There was also no outlet in the bathroom and no full-length mirror. The hotel was nice and clean and located in a fun neighbourhood surrounded by bars and restaurants.

Date of stay: November 2018

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear moniquecover,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

It is always a pleasure to receive positive feedback on our hotel decor and cleanliness .We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant and the renovations will be done soon.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Joanna H

Reading, United Kingdom

88

Reviewed 8 November 2018 via mobile

Clean, modern, value for money...quite noisy

We stayed for three nights in a superior double. The room was quite small but we were prepared for this based on the information given. The room was generally clean and comfortable and location was ok so we felt it was good value for money. Main drawback was the noise, you could hear the people in the room next door particularly when they used the shower/toilet/sink which seemed to be very very early each morning waking us up. To explore Kowloon it’s a good base but I think next time we’d try and stay on Hong Kong island but it depends what your plans/budget are. Staff were helpful and the phone provided with the room was a great help!

Date of stay: November 2018

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Thank Joanna H

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Joanna H,

Thank you for taking the time to share your experience with us through the TripAdvisor related to your recent stay. .
We apologize for any inconvenience you have encountered during your stay. Rest assured that this matter has been addressed with our concern departments to ensure that necessary actions are taken. Your comments are very important for all related departments in order to always improve the quality of the service we deliver to our guests, and would appreciate to be in touch with you in a near future.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong. We would indeed welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

DanielleM2263

Sacramento, California

42

Reviewed 12 October 2018

Great for Solo Travel

I really enjoyed my stay at Hotel Hart. Staff were friendly, the location was excellent and it was a perfect room for a solo traveler. This is a great place to stay right in the action of Kowloon and I would stay here again.

Date of stay: September 2018

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear DanielleM2263,

Greetings from the Hotel Hart!

We very much appreciate your comments regarding your stay at the Hotel Hart.

It is always a pleasure to receive positive feedback in most area especially our staff and location . We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warmest regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

516kerryk

1823

Reviewed 16 September 2018 via mobile

Great for a short stay in TST

Comfortable, clean and close to the centre of Tsim Sha Tsui and it’s shops, restaurants, bars and markets.
Room was a bit small but functional and the staff were friendly and couldn’t have been more helpful.
I would recommend to anyone looking for a short stay but definitely upgrade to the larger room if possible.

Date of stay: September 2018

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1 Thank 516kerryk

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Kerry K,

Greetings from the Hotel Hart!

Thank you for taking the time to share your experience with us through the on-line survey related to your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong. We would indeed welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Hotel Hart.

Warm regards,

Chris Tung
Assistant Front Office Manager
Hotel Hart

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Perfect for couples - Hotel Hart

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