I love the place. They are huge room and pretty comfy. But u wish they have more place to play around for kids inside the hotel. Everything is great i wish i spent more time there that one night. The staff also friendly and so helpfull everytime we around so i will came here again
Dear Oline_widi,
Thank you for choosing to stay at our Lodge and wrote a nice review of your stay with us.
Thank you for sharing the positive feedback. It is always amazing to receive compliments and to learn that our guests have had a delightful stay at our hotel. We also look forward to welcoming your revisit in a hot too distant future. Hope to see you soon!
Kind Regards,
Michael Lock
Senior Manager, Hotel Operations
The hotel is rather new and I like the mattress and pillow. It is comfortable. Upon arrival the concierge greeted us and they are very helpful with our luggages.
However the same could not be said with the front desk staff. Upon check in, the process is slow and I was told to pay extra for the Disney tickets to top up to Tier 2. I have booked 90 days jn advance for the tickets to be used on the particular day and they have already deducted the ticket price as tier 1 ticket. I am confused why they charged me the difference when I have indicated the date well in advance.
The buffet breakfast was not worth the price as they limit the dine in to strictly under 1 hour. You also need to queue up to take photo with only 1 Disney character. I was told if you go to Disneyland hotel breakfast buffet, you get 2 Disney characters there. On hindsight I would not opt for the breakfast buffet. It was too rush.
There are not many activities in the hotel itself. If I take a shuttle to Disneyland hotel, I have to loop one round so it will take about 15min to reach Disneyland hotel from the explorer’s lodge. I should think Disneyland hotel is a better choice for kids in order not to waste anymore time on transport.
Again I think Disneyland hotel is a better choice for kids.
Dear cowjr,
Thank you for your recent stay at our Lodge. We thankful for your valuable time contributed to write a review of your staying experience.
Thank you for your compliments to our concierge's services and glad to know that you enjoyed a comfortable stay at your accommodation.
While positive comments are always appreciated, we regret to learn of your concerns experienced from the check-in process, breakfast in our restaurant as well as the variety of activities. Please accept our apologies for the services did not meet your expectation.
We treasure all our guests opinions. Your note will certainly be taken with an earnest review with the teams for proper follow-up. Thank you for sharing your comments as indeed, can assist us in perfecting our service standard and enhance guest experience.
We look forward to welcoming you back to our resort. It will be such a pleasure to seeing you again.
Best regards,
Michael Lock
Senior Manager, Hotel Operations
we had a magical time! thank you for having us! we would definitely come back to this place! we were a group of 13 people including elderly and my kids(4 years old) and we all had a splendid time staying here.
the whole experience was great and I hope other groups would come here too!
Dear Departure54139649839,
Thank you for choosing to stay at our Lodge and writing a review with positive feedback of your stay.
We are glad to know that you and your family had an overall enjoyment during your stay. Your note means a lot to our teams for acknowledging their contributions made to provide impressive staying experience for our guests. Thank you for your encouragement.
We look forward for your next visit to Hong Kong Disneyland. Hope to see you soon!
Best Regards,
Michael Lock
Senior Manager, Hotel Operations
The room was great- really clean- loved the refillable water purifier in the room - which you could use for refilling your water bottles and the Nespresso coffee maker.
Which brings us to "coffee" and other food items- we rec'd 2 nespresso pods per night of regular coffee ( room for 4 people). each nespresso pod makes approx. 4 oz. of coffee. IF YOU ARE STAYING HERE, BRING YOUR OWN INSTANT COFFEE!
In fact, bring many snacks or breakfast items, etc. as the trading post doesn't sell anything but souvenirs and the quick-service restaurant only sells "sets" (complete meals) for the most part ($168 HKD= $22 as of 10/24)- AND, if you are arriving from distant lands in the west, you might want something before 0730.....
Dear Sneelock,
Thank you for your recent stay at our Lodge and contributed your valuable time to share a review of your staying experience.
We are glad to know that you love our room and facilities. Thank you for your opinions about our coffee facilities and the service of our shop. Your note was taken on-board and will have a proper review with the relevant teams. Thank you for sharing your comments as indeed, they can assist in enhancing our guest experience.
We look forward to welcoming you and your family again in a not distant future. It will be a great pleasure to seeing you again.
Kind regards,
Michael Lock
Senior Manager, Hotel Operations
Booked my stay to celebrate my birthday. Felt welcomed the minute I walked in as I was greeted by friendly staff at the check in counter. They did a great job explaining the lay out of the hotel, its facilities and the activities available for guests. Like the fun design of the hotel and was happy with the room I was assigned which had the view of the sea. Had a great time, so much so that I have already booked future stays before the year ends at the neighbouring Disney hotels in Hong Kong with confidence that each stay will be a magical experience. Extending a big thank you to all the staff who helped make our stay a positive experience.
Dear Seaside13714125241,
Thank you for choosing to stay at Disney Explorers Lodge to celebrate your birthday!
Your lovely note sharing all the fun and memorable experiences during your stay is certainly an important highlight of guest comments we received during the week! Thank you for paying enormous compliments to our Cast Members' service excellence, hotel environment, facilities and activities, which certainly are added value to our team spirit with encouragement.
Thank you for your future booking and we passionately look forward to welcoming you and your family sooner!
Best regards,
Michael Lock
Senior Manager, Hotel Operations
