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Jamndoughnuts
Puchong, Malaysia

Amazing Room, Excellent Service

5.0 of 5 bubblesReviewed 2 Oct 2024via mobile
We arrived very late on Monday and were greeted at the hotel by Alice who was very kind and detailed in her explanation. The room was spectacular we booked a standard room which didn’t have much of a view but the room was large and the AC was nice and cold. They even had a water dispenser in the room. It was a really amazing stay we both enjoyed ourselves. Upon check out we were greeted by Sam the bellman who picked up our bags. He was very friendly and jovial. I want to give a special shout out to both Alice and Sam for making our stay extra special and leaving us with a lasting impression.
Date of stay: October 2024
Room Tip: You’ll need to bring your own toiletries as the hotel does not provide them for free. Costs HKD...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 4 Oct 2024
Dear jamndoughnuts,

Thank you for choosing to stay at our Lodge and shared a nice review of your staying experience.

Much obliged for your lovely note which is truly a motivated feedback to our teams. To provide a unique stay for our guests is our priority and it is certainly an added value to our team spirit when receiving your compliments. Your comments will definitely be shared with Alice and Sam and the teams for acknowledging their efforts contributed to provide the best accommodation and services to each of our guest.

We very much look forward to seeing you soon in a not distant future.

Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 22 September 2024 via mobile

…in short we needed a place to crash, after coming from work then attending ‘Disney Halloween Time-Magic Access Night’ last week, after normal park hours … we knew it would end late and we would be too tired to go home… luckily we have our second home (at Disney Explorers Lodge), whatwith:

…The comfy beds, the fantastic view from the balcony, the clean and spacious room itself (the bathroom/bathing amenities have been upgraded since last April…very nice)

…you have to try the Tandoori chicken pita pocket, and their version of Pad Thai at World of Color…consider yourself lucky if you’re in Ruby’s section..shes wonderful… then theres the always amazing breakfast at Dragon Wind, with her friendly & efficient castmembers, floor and kitchen…and of course character greeting/pic taking made the experience more memorable for diners young & old…

Too bad there was a thunderstorm during the day as we had planned to take a dip in the pool …but then again, we were still tired the next day so we just chilled in the room after breakfast till check out…

Thanks to Tiffany & especially Louise for the warm welcome and smooth check in…’Sky, thanks again for your assistance with transportation matters’ …’KC, you’re best for always remembering us, as soon as you see us coming towards the entrance’…Last but not least, to our dear friend Joe… we felt bad that we had to cancel an anniversary booking because of the typhoon the week before, but glad we had a chance to make it up, even for another reason…but our friend Joe made this one night a belated celebration of sorts in various ways …thank you so much…Go!Joe!!

Dear Readers, The Lodge could never feel like home to us, or as a comfortable hotel to relax in while visiting/staying at Disneyland Resort, without people like Joe and the castmembers i’ve mentioned above (or in previous reviews)…so while you enjoy the hotel’s facilities, feel free to look for them, have a chat, if not for assistance on anything…either way, they will always find a way to make it a magical day

Date of stay: September 2024
Trip type: Travelled with family
Thank JoseAN1167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 24 September 2024

Dear JoseAN1167,

Thank you for your continuous support to Hong Kong Disneyland and revisited to stay at our Lodge.

Thank you for sharing such a lovely and motivated staying review. Your note is definitely one of the important highlights of comments we received during the week. Enable to provide an enjoyable and memorable stay for our guests is our priority, and it is certainly an added value to our team spirit when sharing by our guests for their wonderful time experienced ! Much obliged for your encouragement. Your note means a lot to Tiffany, Louise, Sky, KC, Joe and his teams for acknowledging their efforts contributed had gained 5-star rating!

We passionately look forward to welcoming you and your family again in a sooner future. It will be a great pleasure to seeing you again.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2024 via mobile

I stayed here with my wife for two nights as we were stopping at Hong Kong airport as part of a flight connection.

Disneyland and their hotels are on Lantau Island, the same island as the airport. Unfortunately, whilst the Disneyland website makes it very clear how to get there from the centre of Hong Kong, there is not much information of what options are available if travelling from the airport, so we opted for a taxi. Not sure if trains or buses do operate from the airport to Disneyland, but it would be useful if this information was included on their website.

The area that Disneyland is in, is absolutely stunning, and the taxi ride from the airport to the hotel showed us some amazing scenery. We have visited all six Disney resorts around the world, but Hong Kong Disneyland is in the most naturally beautiful location of all the Disney parks.

The hotel has a beautiful view over the sea and the grounds have some really pleasant gardens.

We visited in June which is Hong Kong’s stormy season so we were pleased that the hotel kept the pool open until 22:00, otherwise we would not have got to use it in the daytime when the storms were happening.

The room was comfortable and the hotel shop (thank goodness) sold waterproof rain ponchos which were definitely needed for the time of year we visited. Buses to the theme park ran about every 10-15 minutes and did not stop at any other hotels, making this the quickest and easiest way to get to the park. It was walking distance, but due to the rain we preferred to get the buses to the park.

We loved the theme of the hotel and it was a really pleasant place to spend time. We were only there for 2.5 days but could definitely have stayed longer.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank joe2007Dorset
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 14 August 2024

Dear joe2007Dorset,

Thank you for choosing to stay at our Lodge.

Your 5-star rating is truly amazing! Thank you for your kind note that remarked our contributions made to provide the best services and accommodation to each of our honorable guest are rewarded! Your positive feedback certainly enhanced our team spirit. Thank you!

Your comments regarding information of transportation from the airport to the resort are noted. Thank you for your input as indeed, can assist to perfect our service standard and enhanced our guests experience.

We look forward to hearing from you for a re-visit stay. It will be a great pleasure to welcoming you again.

Kind regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

The title of my review is a bit harsh but you will see why.
We booked a room initially for 2 nights in the middle of July through Expedia but due to visa issues with my wife we had to postpone until late July/August. We contacted the hotel direct to try to move the room dates to 31st July 2nd August but was told it was not possible because we booked through a third party but they would try to help if the third party (expedia) contacted them. We explained this to Expedia and they did contact the hotel twice to be refused 100% they would not cooperate so we had to cancel the rooms losing all the money we paid and had to rebook.

Notwithstanding that when we finally arrived at the hotel it was magical for my daughter. The hotel is amazing so well designed ( there is a review on here that says otherwise but I think they need to get a life) Everything was great from the welcome and check in procedure to the Checkout. Free shuttles to the park and easy to get to from the airport $20HK and its own MTR station but you still need to walk out and find the shuttle bus to your hotel.

I recommend booking a character breakfast so that the kids can have a photo opportunity with Disney characters.

This place is 100% geared for kids as it should be, plenty of activities on rainy days great food for all and the Deluxe room we had was fantastic, two double beds coffee tea 24/7 disney on TV.
The grounds were beautiful well manicured and you were able to viosit the other 2 resort hotels if you wished which were a short walk away.

Room tip: Make sure you book the hotel through Disney and not through an agent.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 8igAl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 14 August 2024

Dear 8igAl,

Thank you for choosing to stay at Disney Explorers Lodge. We appreciate your time contributed to write a review of your stay with us.

We are delighted to hear of your enjoyable stay at our Lodge and glad to know that our unique Disney experience had impressed you and your family! It is always rewarding to receive positive comments from our guests that certainly an added value to our teams spirit.

We very much look forward to welcoming you back in a not too distant future. It will be such a pleasure to seeing you and your family again.


Kind regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

I was thoroughly impressed with my stay at Disney’s Explorers Lodge. The room was quite spacious by Hong Kong standards. There are regular shuttles to the park. And HK Disneyland has its own MTR station.

The resort offers a room service menu. Which is rare for Disney hotels. The food was always delivered on-time and delicious. I also tried the quick service and Chinese restaurant Dragon Wind. Everything was good. I found service at Explorers Lodge to be very efficient in general.

For longtime Disney fans the resort’s design will feel familiar. Combining elements of Aulani and Animal Kingdom Lodge, as well as local Asian influences, to create a pleasant environment to wander around in. Beautiful gardens and extensive outdoor spaces add to the sense of adventure. I look forward to coming back to this resort.

Date of stay: March 2024
Trip type: Travelled solo
Thank SFGuy01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 2 August 2024

Dear SFGuy01,

Thank you for choosing to stay at our Lodge and contributed your valuable time to write a review of your stay with us.

Your 5-star rating is amazing! It is always rewarding to receive positive feedback from our honorable guests to tell us of their unique Disney enjoyment they experienced during their stay. Your compliments are certainly the added value to our team spirit for their contributions made for your wonderful time at our Lodge.

We value your patronage and look forward to welcoming you and your family in a not too distant future.

Kind regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024 via mobile

At first appearance the hotel seems satisfactory, but now after having experienced it for two days the sad reality is a poor example of the hospitality, service, and staff Disney properties are known.

The main resort is a stripped down, mid-level variant of the Animal Kingdom Lodge. Really generic version and more like a moderate level hotel at Disney World in Orlando. No charter and built to the minimum standards to appear like something it clearly is not.

Rooms are decent but the mattresses are single tops with no box spring. The result is like sleeping on a futon. They provide the bare minimum of towels and wash clothes (2) each for a room with three guests.

The staff appear to be nothing but walking robots that have no personality, provide minimal help with questions, and provide a cold, off putting feeling to the guest experience.

The pool staff are useless and rude if English is your main language. Especially rude was a larger blonde haired Asian attendant, who was nothing more than a sour, rude, off putting human who belongs nowhere that involves customer contact. She is the personification of a horrible service worker. If you stay here and see her, avoid her at all costs.

Unfortunately, if you want to experience Disneyland Hong Kong there are minimal choices for Disney Lodging. The other options should really be investigated further before you chose this property.

Date of stay: July 2024
Trip type: Travelled with family
Thank Cary819
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 2 August 2024

Dear Cary819,

Thank you for contributing your valuable time to share your recent staying experience at Disney Explorers Lodge.

It is never our intention to disappoint any of our guest. We truly appreciate your note to bring our attention to the abovementioned concerns that had brought you some unpleasant experiences. Please accept our profound apologies for some of the services had let you down. Kindly rest assured that we are committed to addressing the issues you have raised and taking necessary steps for review.

Thank you again for your invaluable input as indeed, can assist us to promote our service standard and enhance guest experience.
Your continued support means a great deal to us. If you would like to discuss further, please reach out to our team at hkdl.askdelmanager@disney.com.

We look forward to welcoming you again to Hong Kong Disneyland.

With warm regards,

Michael Lock
Senior Manager, Hotel Operations

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