At first appearance the hotel seems satisfactory, but now after having experienced it for two days the sad reality is a poor example of the hospitality, service, and staff Disney properties are known.

The main resort is a stripped down, mid-level variant of the Animal Kingdom Lodge. Really generic version and more like a moderate level hotel at Disney World in Orlando. No charter and built to the minimum standards to appear like something it clearly is not.

Rooms are decent but the mattresses are single tops with no box spring. The result is like sleeping on a futon. They provide the bare minimum of towels and wash clothes (2) each for a room with three guests.

The staff appear to be nothing but walking robots that have no personality, provide minimal help with questions, and provide a cold, off putting feeling to the guest experience.

The pool staff are useless and rude if English is your main language. Especially rude was a larger blonde haired Asian attendant, who was nothing more than a sour, rude, off putting human who belongs nowhere that involves customer contact. She is the personification of a horrible service worker. If you stay here and see her, avoid her at all costs.

Unfortunately, if you want to experience Disneyland Hong Kong there are minimal choices for Disney Lodging. The other options should really be investigated further before you chose this property.

Rooms were super spacious and clean . The only downside is there is no bath tub and toilet is a bit small but everything is clean.
However , my friend who used to stay at the hotel received toothbrush in a Mickey mouse tin box as part of her toiletries but when I enquired I was informed that it needs to be purchased?

WiFi is strong and the view we had from the small nook is beautiful which overlooked the bay.

The swimming pool also feels natural as though we were by the sea side .

There is a play room for the kids to entertain themselves and activities planned out on different timings so the kids will always be entertained !

The hotel itself is big hence there are plenty of spaces to explore . It felt like an African themed resort. Which I preferred compared to the other 2 Disney Hotels .

We had dinner at World of Color Restaurant . The halal meals were however limited and it was SUPER EXPENSIVE and me coming from Singapore , felt the pricing was super ridiculous . A bowl of laksa cost us 35SGD.

There is a free shuttle to Disneyland which is a plus .

On a side note .My daughter only got a happy birthday badge for her birthday stay . Kind of disappointed that a big brand like Disney doesn't give much on birthdays .

Hope to come back because overall we had a nice time at the hotel. !

The happiest hotel for Disney fan kids, great location if your visiting Disneyland they have shuttle bus and entrance for Disney hotel guests. They have cute gifts for birthday celebrants. They don’t give bottled water they have water dispenser in the room. Lots of activities for kids.During our visit the pool was freezing cold but the kids got to enjoy the meet and greet next to the pool.The cast are friendly,helpful and approachable. The room are huge and descent they provide baby bed .