Dear Boris0912,
Thank you for choosing to stay at our Lodge and appreciate your time contributed to write a review of your stay and shared the abovementioned incident.
Firstly, we are glad to hear of your enjoyable stay and love our decoration in themed vibe as well as your cheers for the dining experience and our Cast Members' services. Your nice note is truly encouraging and motivated.
While compliments are always appreciated, we profoundly regret to hear of the above happening and truly thankful for your note to bring our attention to the issue. Please accept our deeply apologies for such an unpleasant experience during your stay. Safety is one of our outmost importance for our guests. We assuredly understand the gravity of the issue and will take an earnest approach to review and rectify all facility relevancy, to ensure a safe and comfortable environment to be offered for each of our guest.
Thanks again for your note. We deeply appreciate your continuous support to HKDL and very much look forward to welcoming you and your family again in a not too distant future. It will be a great pleasure to seeing you again.
Kind regards,
Michael Lock
Senior Manager, Hotel Operations