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Phebe L
Hong Kong, China

Do Your Homework before Going

5.0 of 5 bubblesReviewed 22 Jul 2021
Seems like Disney Explorers Lodge has been getting some bad rep since the start of summer holidays but hopefully this post will do it some justice.

Finding the Best Deal?
I had booked this 2 night (Tue - Thur) staycation months in advance to get a really good deal. I compared between Disney's own website between Hotels.com and ended up going with Hotels.com for a slightly cheaper rate. The hotel was extremely good in following all the remarks in the booking - 1.) my kids + husband's birthdays all fall in July, 2.) bed guards for both beds.

Milking your Annual Pass
It's great if you have a premium pass (or even if only ONE person in your family has it) you get all sorts of extra benefits. We had a 25% discount off for dinner and was given a free cake because it was the card holder's birthday. >> mind you we did have to make a reservation in advance and also ask for the hotel to put my kids' names on the cake. The hotel was awesome in all these extra touches like a small little chiffon cake for each kid when we got into our rooms, and then towers in the shape of cakes as turn down service.

Checking In
We arrived around 2pm and the lobby area was packed! They had a pretty good system of having you register your mobile number and then texting you when it's your turn to go check in. We waited for about 45 min before getting texted and once we got to the reception it was very brisk and smooth. There's plenty to see and do to kill time even around the lobby area (Disney store, TV corner for kids, lots of fun decorations, characters appearing every now and then, staff handing out stickers, checking out Charts Cafe's snacks, etc.) It was pouring on the day of our check in otherwise I think you can venture straight into the gardens which are absolutely stunning!

Swimming
A lot of reviews said booking for swimming timeslot was a pain. I agree and think if it was a one night stay we probably wouldn't have stood a chance. So we were grateful to be given a 10am timeslot for the third day and eventually still able to change it to 8am.

Food Options
Mind you we did not book restaurants until the weekend before and almost everything was booked out. We only managed to get breakfasts confirmed (both days at the same restaurant), and on waiting list for dinner. They eventually called us back to confirm a table for dinner @ Dragon Wind for the first night and that was good enough. Tbh the restaurant was not even half full when we left the restaurant at 7:20pm so it IS possible. My recommendation is to only try each restaurant once. If you've got young kids, bring a LOT of snacks, fresh fruits and veggie sticks.

Nemo Playroom
I had read a lot of reviews beforehand talking about when to line up... but to be honest, the line on non-park opening days are crazy long, so the best way to get in is to have an early dinner as soon as restaurants open at 6pm and get the kids in there for 15-20 min after meal time. To be honest, the playroom is pretty dry and anything less than 30 min is good enough - and only if it's a rainy day as well otherwise why waste time indoors!

All in all, I think if you lower your expectations, you definitely won't be disappointed hahaha The proximity of the hotel to Disneyland and being able to visit the park in the morning then head back for a short nap before running back for their last show of the day was all worth it!
Date of stay: July 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 26 Jul 2021
Dear Phebe L,

Thank you for choosing our Lodge to be your staycation destination. We appreciate you valuable time to provide a detailed and candid review of your stay.

We are pleased to hear that you had enjoyable time at our property. For some inconveniences caused at hotel on non-p[ark opening day, please accept our apologies for letting you down.

We look forward to welcoming you back in a re-visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 July 2021 via mobile

I booked a 1 night stay for 2 adults and 1 child with 2 day park ticket. This was done on the Disneyland website. However when I checked in I was told that the 2 day park ticket was for the 2 adults only, despite the room booking being for 2 adults and 1 child. The front desk agreed that the original sale was "misleading". I was forced to pay for the child 2 day ticket making the price for my staycation way more expensive than budgeted. I hate to use the word "scam" but when booking a deal for 3 people and then being told that only 2 adults can go to the park, what am I expected to do with my child. Hotel and park were good, but the whole misleading deal left a bad taste.

Room tip: Check your deal includes the children!
Date of stay: July 2021
Trip type: Travelled with family
1  Thank jordanboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 13 July 2021

Dear jordanboy,

Thank you for choosing our Lodge for your staycation experience and your valuable time contributed to share your comments is much appreciated.

We regret to learn of the confusion about park ticket that caused you some inconveniences. Please accept our sincerely apologies for letting you down. We treasure all our guests' opinions and your input will be shared with the teams for proper review enables us to to enhance our guest experience. Thank you.

We are glad to hear of your pleasant experience both in park and hotel. We very much look forward to welcoming you back in a not too distant future.

Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2021 via mobile

Booked a two day stay and we decided to check out after 17 hours

Very limited food options and even hotel guests are not guaranteed a table

No breakfast room service (unless you pre book your meal the night before)

No breakfast at the hotel restaurant either as a table is not guaranteed

Pool wait times worse than public pools and it was dirty!

No car parking for hotel guest even after paying for parking! Be prepared to o park at the nearby Hollywood hotel and walk back 1km!!

Room bathroom does not drain when the shower is open (design issue)

Staycation was an absolute nightmare, we were hungry, tired and decided it was best to head home

Do not bring your kids to this hotel as they WILL be without food during their stay

I have travelled the world but this was the single worst experience ever

Couldn’t find food for my daughter so we drove to Tung Chung. I really pity people who are stuck there with no alternate transport options

@Hotel Manager - pay me a 100k and I wouldn’t come back ever!

Good: Staff are friendly. This hotel has serious issues and it’s nothing to do with COVID capacity limitations. Fire the management

Room tip: Avoid at all costs No food options for kids Restaurant table or even room service not guaranteed
Date of stay: June 2021
Trip type: Travelled with family
Thank 412akhileshm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 12 July 2021

Dear 412akhileshm,

Firstly, we thank for your recent patronage at our Lodge and provided your valuable time to write us a candid review of your staying experience.

We truly regret and feel apologetic for the unpleasant experiences you and your family encountered during your stay. Please accept our terrific apologies for letting you down.

We treasure all our guests’ opinions and your comments will definitely be shared with our teams for an earnest approach with a holistic review and certainly, they will assist us to perfect and enhance our guest standard.

We hope you will be back for a revisit in the future. If you wish to discuss further, we would love to hear from you via hkdl.askdelmanager@disney.com.

We look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021 via mobile

What you need to know:
-Make restaurant reservations a week in advance.
-Bring your own drinks and snacks.
-Book the swimming pool ASAP
-Room service menu is a QR code on the back of your room key
-Go the indoor play area 10 mins before cleaning and line up outside and wait for the next session.
-Have fun

Hotel is lovely and clean, love all the decor and it brings me back to my childhood year in which my children can share the same experience.

The staff are very friendly here. Especially the front door staff. They even helped drive us over to the other hotel to enjoy other restaurants.

Room - overlooked the swimming pool.
Nice size and clean. Comfortable beds safe for toddlers.

I found there are too many people here for the hotel to cater for. I understand there are rules and regulations put in place due to covid but we couldn't book in any restaraunt and was told we can go and wait at a restaurant but there are 39 tables waiting for a table befor us. 😳

We did manage to get in to restaurant but we were told we had a time limit which I completly understand but the food arrived cold and just before our limit was up.

We managed to book the swimming pool which is in 50 mins intervals so you get around 40mins in the pool once the staff check you in and they ask you to get out 5 mins before the 50 mins is up. Which is fine for me it was reassuring to know we are able to have a swim in the pool because I recon if there was no booking system we wouldn't be able to get near the pool for a swim (pre/post pandemic).

Room service - it took around 30 mins for 2 drinks to be delivered to our room.

Couldn't find anywhere to buy snacks or drinks without the need to call room service and waiting 30 mins for it.

It wasn't until the next day I found in order to find the the room service menu was through a QR code on the key or on the TV.

Indoor play area.
We tried 3 times for my son to go in and play. Unfortunately we couldn't get in. I wish the hotel had a similar booking policy for the indoor play area as the pool. (If the hotel does I wasn't made aware of this).

All in all I would come back now I know what the rules are and how to plan our stay better.
My son still had a great time and that's the main thing.

Thank you 😊

Date of stay: June 2021
Trip type: Travelled with family
2  Thank Mr-PKG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 29 June 2021

Dear jetseteat,

Thank you for your stay at our Lodge and appreciate your valuable time to provide a detailed review of your stay.

We are glad to hear of your comfy stay to enjoy our accommodation and our Cast Members' services. Due to current pandemic threat, we are obliged to adjust some of the services and activities to ensure proper safety measures and environment are provided to each of guest. Thank you for your understanding and please accept our sincere apologies for causing you inconvenience during the course.

We very much look forward to welcoming you back. Kindly please reach out to me directly at hkdl.askdelmanager@disney.com that I would like to give you my personal commitment that the team and I will give you an enjoyable staying experience.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021 via mobile

“Dear Mickey and Minnie,

Hey guys! Just writing in to say thanks again for letting us stay at your place, ADVENTURERS SUITE, while you were off on another of your own adventures, even lending us your landrover to pick us up from the train station & drive us around as we required, within resort.

Thanks for the sumptuous snack platter, served at the right time after arrival, to tide us over till dinner.

You have a really nice residence...well located, lit....being able to get natural sunlight & wonderful seaview...a comfortable sitting area, including that ‘throne’...

The dining room is very homely, with that large table..it reminded my father of the family meals he had growing up...we made sure to take advantage of it by having a proper dinner & breakfast on it, me, my parents & my sister, bonding over delicious food provided by your kitchen/restaurant. ...

Now, the bathrooms..wow...the tub, the rainshower, the double sinks and separate toilet, vanity counter/table .. I bet you guys never feel crowded if you happen to be there at the same time...

We loved looking at all the memorabilia throughout the place, the different souvenirs you’ve collected from your travels worldwide..by the way, that fish hook on the wall wasnt really Māui’s manaiakalani, right?..right?! ...and that UV flashlight made it even more fun exploring.

It was just an overnighter, but we were able to find the time and watch a movie, from the discs you left out for us to choose from....dont worry, with comfortable sleeping arrangements you made, we were able to fall asleep at once, especially in the 4 poster bed....

Then while waiting for breakfast to be served, we wondered which games were your fave, as we did 4-player games on Nintendo SWITCH (which we’ve never really done before)...really tricky about that ‘treasure chest’..kept us busy for awhile looking for map pieces, even searching in the tent, then trying to decipher it ..so glad we were able to open it otherwise we wouldnt have been able to find the treasure...thanks for the reward!

We’re so glad we were finally able to pass by..please kindly extend our gratitude to your staff, castmembers:

Donny-Hang (drivers), Coco-Kin-Karl (@arrival), Jacky-Tony-Bob (luggage/bell desk), Carrie-Kyra+Carrie & Emily (at the pool), Steve-Thompson-Andressa+Neville (F&B team), Jorky-Jack & Jason (@departure)
...with Joe Fung leading all, everybody did a very good job welcoming us back, making us feel comfortable & relaxed, on your behalf, in your absence.

What an awesome pre-birthday gift, plus a great place to celebrate father’s day..we’d love to come over and hang out again, but we might miss you & Minnie again coz I’m so sure you will probably be away, travelling exploring the world ...

Have fun, be safe, bring back & share some more souvenirs!...Anyway, thanks again for the hospitality, the welcome gifts, etc and letting us make another family memory.”

Sincerely,

J

Date of stay: May 2021
Trip type: Travelled with family
Thank Odyssey34040597284
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 29 June 2021

Dear Odyssey34040597284,

Thank you for your recent stay with us and provided such a beautiful and encouraging review! Thank you!

It is always thrilled to receive compliments, especially from our honorable guests who enjoyed all our accommodation, facilities and services. Your awesome five-star rating definitely acts as a highlight of the day and bring all our Cast Members a refill of strong motivations! We are pleased to commend our Cast Members' professionalism and will certainly share with the teams for their efforts put for your marvelous stay.

We look forward to welcoming you back to provide another fun and memorial experience for you and your family!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2021 via mobile

The hotel is new and staff are very pleasant but struggling, the hotel don’t have enough catering facilities for all guests, they claim COVID but other hotels in HK are not experiencing the same problems.

Our experience at the hotels Resturant had tarnished our staycation, the hotel needs a professional F+B manger who can plan much better.

We ate at the Resturant called “ World of Colours “ we where told we had to leave in 90 mins the starter was cold, the drinks took ages to arrive when our very expensive main course finally arrived over an hour later we had just 20 mins to eat and leave. Not a good experience 😢😢

Hopefully the hotel will improve

Room tip: Bring your own food and drinks, the hotel is struggling.
Date of stay: May 2021
Trip type: Travelled with family
3  Thank Kgoughuk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 29 June 2021

Dear Kgoughuk,

Thank you for choosing our Lodge as your staycation destination. We appreciate your valuable time contributed for providing a review of your stay.

We regret to hear of your disappointed dining experience. We appreciate and treasure all our guests' opinions and will take an earnest approach with the relevant teams for a proper review. Please accept our sincere apologies for letting you down on the service.

We hope you will come back to visit us in the future. Should you choose to return to stay with us, you could reach out to me directly at hkdl.askdelmanager@disney.com. I would like to give you my personal commitment that the team and I will give you an enjoyable staying experience.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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