Booked a two day stay and we decided to check out after 17 hours

Very limited food options and even hotel guests are not guaranteed a table

No breakfast room service (unless you pre book your meal the night before)

No breakfast at the hotel restaurant either as a table is not guaranteed

Pool wait times worse than public pools and it was dirty!

No car parking for hotel guest even after paying for parking! Be prepared to o park at the nearby Hollywood hotel and walk back 1km!!

Room bathroom does not drain when the shower is open (design issue)

Staycation was an absolute nightmare, we were hungry, tired and decided it was best to head home

Do not bring your kids to this hotel as they WILL be without food during their stay

I have travelled the world but this was the single worst experience ever

Couldn’t find food for my daughter so we drove to Tung Chung. I really pity people who are stuck there with no alternate transport options

@Hotel Manager - pay me a 100k and I wouldn’t come back ever!

Good: Staff are friendly. This hotel has serious issues and it’s nothing to do with COVID capacity limitations. Fire the management

What you need to know:
-Make restaurant reservations a week in advance.
-Bring your own drinks and snacks.
-Book the swimming pool ASAP
-Room service menu is a QR code on the back of your room key
-Go the indoor play area 10 mins before cleaning and line up outside and wait for the next session.
-Have fun

Hotel is lovely and clean, love all the decor and it brings me back to my childhood year in which my children can share the same experience.

The staff are very friendly here. Especially the front door staff. They even helped drive us over to the other hotel to enjoy other restaurants.

Room - overlooked the swimming pool.
Nice size and clean. Comfortable beds safe for toddlers.

I found there are too many people here for the hotel to cater for. I understand there are rules and regulations put in place due to covid but we couldn't book in any restaraunt and was told we can go and wait at a restaurant but there are 39 tables waiting for a table befor us. 😳

We did manage to get in to restaurant but we were told we had a time limit which I completly understand but the food arrived cold and just before our limit was up.

We managed to book the swimming pool which is in 50 mins intervals so you get around 40mins in the pool once the staff check you in and they ask you to get out 5 mins before the 50 mins is up. Which is fine for me it was reassuring to know we are able to have a swim in the pool because I recon if there was no booking system we wouldn't be able to get near the pool for a swim (pre/post pandemic).

Room service - it took around 30 mins for 2 drinks to be delivered to our room.

Couldn't find anywhere to buy snacks or drinks without the need to call room service and waiting 30 mins for it.

It wasn't until the next day I found in order to find the the room service menu was through a QR code on the key or on the TV.

Indoor play area.
We tried 3 times for my son to go in and play. Unfortunately we couldn't get in. I wish the hotel had a similar booking policy for the indoor play area as the pool. (If the hotel does I wasn't made aware of this).

All in all I would come back now I know what the rules are and how to plan our stay better.
My son still had a great time and that's the main thing.

Thank you 😊

“Dear Mickey and Minnie,

Hey guys! Just writing in to say thanks again for letting us stay at your place, ADVENTURERS SUITE, while you were off on another of your own adventures, even lending us your landrover to pick us up from the train station & drive us around as we required, within resort.

Thanks for the sumptuous snack platter, served at the right time after arrival, to tide us over till dinner.

You have a really nice residence...well located, lit....being able to get natural sunlight & wonderful seaview...a comfortable sitting area, including that ‘throne’...

The dining room is very homely, with that large table..it reminded my father of the family meals he had growing up...we made sure to take advantage of it by having a proper dinner & breakfast on it, me, my parents & my sister, bonding over delicious food provided by your kitchen/restaurant. ...

Now, the bathrooms..wow...the tub, the rainshower, the double sinks and separate toilet, vanity counter/table .. I bet you guys never feel crowded if you happen to be there at the same time...

We loved looking at all the memorabilia throughout the place, the different souvenirs you’ve collected from your travels worldwide..by the way, that fish hook on the wall wasnt really Māui’s manaiakalani, right?..right?! ...and that UV flashlight made it even more fun exploring.

It was just an overnighter, but we were able to find the time and watch a movie, from the discs you left out for us to choose from....dont worry, with comfortable sleeping arrangements you made, we were able to fall asleep at once, especially in the 4 poster bed....

Then while waiting for breakfast to be served, we wondered which games were your fave, as we did 4-player games on Nintendo SWITCH (which we’ve never really done before)...really tricky about that ‘treasure chest’..kept us busy for awhile looking for map pieces, even searching in the tent, then trying to decipher it ..so glad we were able to open it otherwise we wouldnt have been able to find the treasure...thanks for the reward!

We’re so glad we were finally able to pass by..please kindly extend our gratitude to your staff, castmembers:

Donny-Hang (drivers), Coco-Kin-Karl (@arrival), Jacky-Tony-Bob (luggage/bell desk), Carrie-Kyra+Carrie & Emily (at the pool), Steve-Thompson-Andressa+Neville (F&B team), Jorky-Jack & Jason (@departure)
...with Joe Fung leading all, everybody did a very good job welcoming us back, making us feel comfortable & relaxed, on your behalf, in your absence.

What an awesome pre-birthday gift, plus a great place to celebrate father’s day..we’d love to come over and hang out again, but we might miss you & Minnie again coz I’m so sure you will probably be away, travelling exploring the world ...

Have fun, be safe, bring back & share some more souvenirs!...Anyway, thanks again for the hospitality, the welcome gifts, etc and letting us make another family memory.”

Sincerely,

J