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,,,I may not be of Motunui, but we will never get tired of looking at the sea-level horizon view from the balcony, whenever we decide to take a break from life's daily routine, and go back to our favourite home away from home in hong kong, to be warmly welcomed back by people who are almost family to us by now...it was good to be 'home'...
,,,but as familiar as the castmembers are, its been 6 month since we've been and there are noticeable changes again to services & facilities, based on the govt's updated restrictions/precautionary measures vs the pandemic, and thats whate i'll focus on for this review, for future 'explorers'...
...for those with breakfast included in the room reservation, Dragon Wind (DW) is your destination..its still set menu... i noticed a couple of items (that we used to order/pay extra for as not part of the choices ) taken off the menu but theres a japanese set included ...by the way, in the 3 F&B outlets, you are encouraged to scan QR codes to peruse the menu, instead of through old school hardcopy menus, ie less cross-contact through said items...smart! ...i assume for non-hotel gsts, walk-ins, breakfast not included, Chart Room Cafe (CRC) now serves breakfast (same choices as in DW) as well...World of Color used to, but now only open from lunch through dinner/closing....for a resort, food quality/portions is acceptable, prices reasonable, in all 3 outlets...my only comment/wish is that CRC's customer demand increases so that she can justify staying open the whole day like before, so guests can drop by anytime to get snacks, specialty coffees/drinks, coz sometimes you really just want something quick but not in a restaurant or from room service, especially if you're staying longer than a night....oh, and room service is still available, including during overnight, albeit limited choices (vs room service menu of HK Disneyland Hotel) ...and if it's not too much, maybe let guests have access to buy popcorn in the Lodge, especially for those who prefer to hang in the hotel vs going into the park for it..
...theres a limit capacity for Dewdrop Pool, increased cleaning schedule as well..and since the Lodge is only accepting room reservations for the weekends, thus results to high/full occupancy, in order for the Lodge tobe able to accomodate interested guests, you need to reserve a time slot once per day/stay so that the they can evenly distribute pool usage time/capacity...fair enough...the pool and its clean surroundings remain as fun, peaceful and relaxing as its looked and been since the Lodge opened...
...theres an area in the Oceania Gardens where lawn chairs are set up for guests to relax in, maybe order some wine & snacks to watch the sunset (reasonably priced, trust me)..you can have a badminton area set up... scooters can be rented out for kids (& kids-at-heart?) to 'scoot' on the paths along the gardens...whoever came up with this area/idea really has the guests in mind, ie making sure that they really feel that resort atmosphere when on the grounds outside of their rooms ..am I right, Joe? ;)
...disney characters are still around, eg we got to say goodbye to Mickey as he waved from the balcony just above the lobby, still being able to have that 'character greeting' picture with guests, in this social-distancing world we live in...
...although we still have to stay in the ever popular ADVENTURER'S SUITE (maybe one day someday when its actually available when we are), everything else is more or less the same, still fun for the kids & adults, from when were there last, especially the big sized rooms, large comfy beds, the rainshower....and of course the Lodge's castmembers, starting from the staff looking like safari guides at the entrance, and the housekeeping staff (in their uniform that always reminds me of Belle's blue & white outfit)...everybody always has a smile &or friendly greeting no matter what time the day..
..as such, its my pleasure to give a the usual shout out to those who assisted+took care of us during 3D2N, ie those who are basically the same 'friends' we've met/interacted with in previous visits...if you're lucky to meet them, be rest assured that you are in good hands of caring staff who genuinely provide excellent customer service:
" Thank you, Karl & Ivy (reception) , Yan and Raymond (DW), Neville, Ivy and Mike (WOC), Calli/Brianna (Gst Services), KC in the lobby, housekeeping/security staff we met during our stay" ...and last but not least, thanks to the man in charge...the man with the silver fox looking pompadour, the man in his cool vest looking like he's just about to give the best ballroom dancing performance you've ever seen (just kidding, JF..haha)...seriously, "THANK YOU very much JOE FUNG" for possibly going above and beyond duties to ensure me & family really enjoyed but relaxed through last weekend...you're a good man with a great team behind supporting you..Disney is fortunate to have you boys & girls..good job y'all!....and "Mr Moriarty, BRAVO!!"
Date of stay: April 2021
Rooms
Cleanliness
Service
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DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 10 May 2021
Dear JoseAN1167,
Thank you for your stay at our Lodge and much appreciated for your valuable time to provide a detailed review of your stay with us.
It is always thrilled to receive positive comments from our honorable guests regarding their enjoyable stay. We are pleased to hear of your delightful experience at our property with the hotel environment, facilities, dining experience and our Cast Members’ services. Your awesome 5-star rating together with your compliments are definitely the highlights of our days, and have raised our teams’ spirit with added value to the motivation in striving for the best service and accommodation to each or our guest. Thank you!
Your comments regarding CRC are well received. We treasure all our guests’ opinions and please rest assured that your perspectives will be shared with our relevant teams as indeed they will assist us to perfect our service standard and guest experience.
We very much look forward to welcoming you and your family back in a not too distant future.
Best Regards,
Michael Lock Senior Manager, Hotel Operations.
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With the amusement park being reopened recently, we capitalized on the opportunity to reserve one night stay at the Disney Explorer's Lodge, reserving for the Adventurous Suite along with the connecting room with our family friends.
From the moment we arrived, we immediately knew we were in good hands of the team there. Karl was such an amazing host and showed us the way to our suite, he was very interactive with the children, and also explained the design and features of the suite in great detail. The suite itself was exceptionally spacious and the decorations were well thought out, and with a lot of hidden surprises for the little ones.
Our package came with in room breakfast as well so it allowed us to slightly sleep in the following day, food was neatly presented and very tasteful! Our little ones received Mickey Dolls as souvenirs which we truly appreciated! The suite itself was equipped with premium amenities (tent, Monopoly, an extensive list of DVD's) and entertainment games. Additional perks included the Disney themed Jeep which brought us directly to/from the amusement park (unlimited trips), and canapés and snacks in our suite. Moreover, a kid's corner (playroom) was also available beside the restaurant and we took advantage of this after our dinner, the kids had a whole lot of fun before heading to bed.
During our stay, we were also warmly greeted by Joe, the Front Office Manager and he was very hospitable and genuine, and despite his busy schedule, we appreciate him taking his time to meet us.
All in all, we were truly amazed with our experience and would highly recommend this hotel to anyone who intend to visit the park and with a less tense schedule with an one night stay (Highly recommend family and friends to directly reserve for the Adventurous Suite and even the connecting room if traveling with a larger number of guests). Thanks for the team's hospitality in particular, Joe and Karl who really look after us, we will be back!
Room tip: Adventurous Suite! Maybe it's a bit pricey but definitely worth it!
Date of stay: March 2021
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 13 April 2021
Dear FT0122,
Thank you for your recent stay at our Lodge and contributed your valuable time to provide a thorough review about your staying experience in our Adventurous Suite, much appreciated.
We are thrilled to receive your remarkable comments, thank you! On behalf of our teams, beyond the 5-star amazing score received, we truly appreciate your support and encouragement that have inputted additional driving force for our entire team to continuously strive to provide the best service and accommodation to each of our honorable guest. Your compliments paid to Joe and Karl will definitely be shared with them for their effort made to provide you and your family a wonderful stay.
Thank you again for your kind comments. We do look forward to hearing from you for a revisit plan. It will be such a pleasure to welcoming you and your family back!
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel lobby is good. It is adventure-themed. Ocean scent air freshener is used and it smells good. It is well-garnished with chandeliers and many other decorations. During check-in, the staff is very friendly and patient. There are also staff roaming around and proactively offering help to visitors. The toilet in the lobby is very clean. The only thing that I would nitpick about is the size of the lobby and that of the gift shop within it. The gift shop offers fewer items than the gift shops within the Disney park. Although the lobby is bright and spacious, it could be even bigger in my opinion.
The room we got is on the top floor (8th) and has two beds. Despite a lack of sea view (instead, it has a view of a certain part of the hotel, a garden and a parking lot), it is still totally fine because of the interior of the hotel room. There is a large wardrobe at the end of the entrance, and on the right is an open sink without a door. Next to the sink is a toilet and a shower enclosed behind a door. If you think having an open sink next to your bed (with a wooden barrier in between) is unbearable, then perhaps this hotel is not for you (not sure about other types of rooms, please do your own research). All of these amenities are neat and tidy. The cleaning products (shampoo, conditioner, etc.) are not in tiny bottles but are in reused bottles fixed within a metal rack inside the shower. Slippers and two bottles of water are gifted. There is also some kind of gifts on the table between the two beds. There are 3-4 power sockets within the room. The television screen is wide and long. Similar to the lobby, the room is also adventure-themed. Overall, the room is up to my standards, and Disney has done a great job.
The greatest thing about this hotel is actually the outdoors. The landscape design across the gardens surrounding the hotel is done very well, compared to ordinary premises. Different types of flowers and trees are planted everywhere. At the heart of the hotel is a swimming pool hidden well by foliage. Due to safety measures imposed during the pandemic, the pool only allows 60 people for now. Around the pool is many more trees and bushes and also some boulders. The boulders create a pond, a waterfall and so much more scenery. The greatest thing of all is the part of the garden near the ocean. It has a breathtaking sea view (although fenced off by the hotel boundaries) and perfectly manicured grass lawns. The lawns have some knolls, which make them even better and more natural. Lounging there under the sun is a very pleasant and memorable experience (especially if you are acclimatized to living in a city and seldom experience nature). Not sure if this is right, but you may ask for scooters to be ridden on the garden paths, and badminton rackets or footballs to be played on the lawns. This is what really qualifies this hotel as a part of the Disneyland "Resort".
This hotel is really good for families and kids. There are many kids running around the lobby.
The hotel is really great overall.
Date of stay: April 2021
Value
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 9 April 2021
Dear KaiHoM,
Thank you for your recent stay at our Lodge and contributed your valuable time to provide a thorough review regarding your staying experience.
We are glad to hear of your pleasant stay at our property enjoying our Cast Members's hospitality and the Lodge's facilities. It is great to learn that you love our themed landscape design and our outdoor surrounding that embraces the nature. Your delightful stay at our Lodge is an enormous encouragement to our teams as our Cast Members strive every day to provide the best services and accommodation to each of our guest! Thank you!
We took good notice of your comments about the lobby size and products offered at our merchandise shop that will definitely be shared with the relevant teams. We treasure our guests' opinions as indeed they can perfect our services.
Thanks again for your review and we look forward to welcoming you back in a not too distant future!
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I didn’t realise my air conditioning was not working until I came back from Disneyland. I called Front Desk to arrange room change, thank you housekeeping manager Connie came up apologise to me in the new room with some special gift even not their fault as engineer team was not available at that time. The entire housekeeping team super professional and friendly, room were super clean. Something that surprise me was HSK team will turn off the vacuum & greet with you when you walk pass then continue with their work which other 5 stars hotel might not provide the same. Overall experience were super good, but they might consider focus more resources in front desk & back end with customer support & request.
Date of stay: March 2021
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 16 March 2021
Dear Travelblogger2021,
Thank you for your stay at our Lodge and appreciate your valuable time contributed to provide feedback about your staying experience.
Firstly, let me send my apologies for the disorder of air-conditioner in your guestroom has caused you some inconveniences.
We truly appreciate your compliments to our Housekeeping team for their attentive and professional service. Your commendations are definitely an encouragement to the team and enhance the team spirit!
Thank you for your comments regarding resources at Front Desk that we will take an earnest review on the issue. We value all our guests’ opinions and indeed can assist us to perfect our service standard and guest experience.
Thanks again for your input and we look forward to welcoming your re-visit in a not too distant future.
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Even Disneyland not open, still can get fun in hotel everywhere. Hotel has many kids facilities so my boy is excited to see characters walking around. Don't miss out the breakfast buffet, simple items but a lot of variety.
Date of stay: February 2021
Trip type: Travelled with family
Ask hoyell about Disney Explorers Lodge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 27 February 2021
Dear hoyell,
Thank you for your stay at our Lodge and contributed your valuable time to provide feedback of your staying experience.
On behalf of our teams, I appreciate your amazing 5-star rating which is definitely an encouragement to us and indeed enhance our team spirit, thank you!
It is glad to hear of your enjoyable stay at our property with fun time in joining our activities. Our Disney Characters always look forward to welcoming and creating memorial moments for each of our guest! It is great to know that your boy loved it, and glad that our breakfast buffet arrangements has impressed you!
Thanks again for your positive comments which will be shared with our teams. We look forward to welcoming you back hopefully in a not too distant future.
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We got lucky that Disneyland reopened the same day as our reservation at explorers lodge. Our three-year-old loved every minute of the trip and it felt like we were on vacation without leaving Hong Kong. Although some restaurant services are more limited with Covid, Thompson, KC and the entire staff went out of their way to ensure we had a magical time. The hotel design is gorgeous, it’s a lovely waterfront promenade walk to the park, and special touches delighted us at every turn - the stamp hunt, Minnie’s closet, and Minnie & Mickey surprise visit in their explorer gear to say farewell at checkout! We will definitely be back again soon!
Date of stay: February 2021
Trip type: Travelled with family
Ask heathering about Disney Explorers Lodge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 23 February 2021
Dear heathering,
Thank you for your recent stay at our Lodge and contributed your valuable time to share your staying experience, much appreciated.
We are truly delighted to learn of our honorable guests to rejoice thoroughly at our property enjoying our Lodge environment, facilities and activities. It is excellent to know that our Disney special touches impressed you!
It is our pleasure to commend our Cast Member for their professional service. Your positive comments will definitely be shared with Thompson, KC and the team for the service excellence.
Thanks again for your sharing and we look forward to welcoming you back in a not too distant future.
Best Regards,
Michael Lock Senior Manager, Hotel Operations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC