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ft_o122
Hong Kong, China

Truly Five Star with Impeccable Service!

5.0 of 5 bubblesReviewed 11 Apr 2021
With the amusement park being reopened recently, we capitalized on the opportunity to reserve one night stay at the Disney Explorer's Lodge, reserving for the Adventurous Suite along with the connecting room with our family friends.

From the moment we arrived, we immediately knew we were in good hands of the team there. Karl was such an amazing host and showed us the way to our suite, he was very interactive with the children, and also explained the design and features of the suite in great detail. The suite itself was exceptionally spacious and the decorations were well thought out, and with a lot of hidden surprises for the little ones.

Our package came with in room breakfast as well so it allowed us to slightly sleep in the following day, food was neatly presented and very tasteful! Our little ones received Mickey Dolls as souvenirs which we truly appreciated! The suite itself was equipped with premium amenities (tent, Monopoly, an extensive list of DVD's) and entertainment games. Additional perks included the Disney themed Jeep which brought us directly to/from the amusement park (unlimited trips), and canapés and snacks in our suite. Moreover, a kid's corner (playroom) was also available beside the restaurant and we took advantage of this after our dinner, the kids had a whole lot of fun before heading to bed.

During our stay, we were also warmly greeted by Joe, the Front Office Manager and he was very hospitable and genuine, and despite his busy schedule, we appreciate him taking his time to meet us.

All in all, we were truly amazed with our experience and would highly recommend this hotel to anyone who intend to visit the park and with a less tense schedule with an one night stay (Highly recommend family and friends to directly reserve for the Adventurous Suite and even the connecting room if traveling with a larger number of guests). Thanks for the team's hospitality in particular, Joe and Karl who really look after us, we will be back!
Date of stay: March 2021
Room Tip: Adventurous Suite! Maybe it's a bit pricey but definitely worth it!
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 12 Apr 2021
Dear FT0122,

Thank you for your recent stay at our Lodge and contributed your valuable time to provide a thorough review about your staying experience in our Adventurous Suite, much appreciated.

We are thrilled to receive your remarkable comments, thank you! On behalf of our teams, beyond the 5-star amazing score received, we truly appreciate your support and encouragement that have inputted additional driving force for our entire team to continuously strive to provide the best service and accommodation to each of our honorable guest. Your compliments paid to Joe and Karl will definitely be shared with them for their effort made to provide you and your family a wonderful stay.

Thank you again for your kind comments. We do look forward to hearing from you for a revisit plan. It will be such a pleasure to welcoming you and your family back!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 April 2021

The hotel lobby is good. It is adventure-themed. Ocean scent air freshener is used and it smells good. It is well-garnished with chandeliers and many other decorations. During check-in, the staff is very friendly and patient. There are also staff roaming around and proactively offering help to visitors. The toilet in the lobby is very clean. The only thing that I would nitpick about is the size of the lobby and that of the gift shop within it. The gift shop offers fewer items than the gift shops within the Disney park. Although the lobby is bright and spacious, it could be even bigger in my opinion.

The room we got is on the top floor (8th) and has two beds. Despite a lack of sea view (instead, it has a view of a certain part of the hotel, a garden and a parking lot), it is still totally fine because of the interior of the hotel room. There is a large wardrobe at the end of the entrance, and on the right is an open sink without a door. Next to the sink is a toilet and a shower enclosed behind a door. If you think having an open sink next to your bed (with a wooden barrier in between) is unbearable, then perhaps this hotel is not for you (not sure about other types of rooms, please do your own research). All of these amenities are neat and tidy. The cleaning products (shampoo, conditioner, etc.) are not in tiny bottles but are in reused bottles fixed within a metal rack inside the shower. Slippers and two bottles of water are gifted. There is also some kind of gifts on the table between the two beds. There are 3-4 power sockets within the room. The television screen is wide and long. Similar to the lobby, the room is also adventure-themed. Overall, the room is up to my standards, and Disney has done a great job.

The greatest thing about this hotel is actually the outdoors. The landscape design across the gardens surrounding the hotel is done very well, compared to ordinary premises. Different types of flowers and trees are planted everywhere. At the heart of the hotel is a swimming pool hidden well by foliage. Due to safety measures imposed during the pandemic, the pool only allows 60 people for now. Around the pool is many more trees and bushes and also some boulders. The boulders create a pond, a waterfall and so much more scenery. The greatest thing of all is the part of the garden near the ocean. It has a breathtaking sea view (although fenced off by the hotel boundaries) and perfectly manicured grass lawns. The lawns have some knolls, which make them even better and more natural. Lounging there under the sun is a very pleasant and memorable experience (especially if you are acclimatized to living in a city and seldom experience nature). Not sure if this is right, but you may ask for scooters to be ridden on the garden paths, and badminton rackets or footballs to be played on the lawns. This is what really qualifies this hotel as a part of the Disneyland "Resort".

This hotel is really good for families and kids. There are many kids running around the lobby.

The hotel is really great overall.

Date of stay: April 2021
    • Value
    • Rooms
    • Service
2  Thank KaiHoM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 9 April 2021

Dear KaiHoM,

Thank you for your recent stay at our Lodge and contributed your valuable time to provide a thorough review regarding your staying experience.

We are glad to hear of your pleasant stay at our property enjoying our Cast Members's hospitality and the Lodge's facilities. It is great to learn that you love our themed landscape design and our outdoor surrounding that embraces the nature. Your delightful stay at our Lodge is an enormous encouragement to our teams as our Cast Members strive every day to provide the best services and accommodation to each of our guest! Thank you!

We took good notice of your comments about the lobby size and products offered at our merchandise shop that will definitely be shared with the relevant teams. We treasure our guests' opinions as indeed they can perfect our services.

Thanks again for your review and we look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2021

I didn’t realise my air conditioning was not working until I came back from Disneyland. I called Front Desk to arrange room change, thank you housekeeping manager Connie came up apologise to me in the new room with some special gift even not their fault as engineer team was not available at that time. The entire housekeeping team super professional and friendly, room were super clean. Something that surprise me was HSK team will turn off the vacuum & greet with you when you walk pass then continue with their work which other 5 stars hotel might not provide the same. Overall experience were super good, but they might consider focus more resources in front desk & back end with customer support & request.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Travelblogger2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 16 March 2021

Dear Travelblogger2021,

Thank you for your stay at our Lodge and appreciate your valuable time contributed to provide feedback about your staying experience.

Firstly, let me send my apologies for the disorder of air-conditioner in your guestroom has caused you some inconveniences.

We truly appreciate your compliments to our Housekeeping team for their attentive and professional service. Your commendations are definitely an encouragement to the team and enhance the team spirit!

Thank you for your comments regarding resources at Front Desk that we will take an earnest review on the issue. We value all our guests’ opinions and indeed can assist us to perfect our service standard and guest experience.

Thanks again for your input and we look forward to welcoming your re-visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2021 via mobile

Even Disneyland not open, still can get fun in hotel everywhere. Hotel has many kids facilities so my boy is excited to see characters walking around. Don't miss out the breakfast buffet, simple items but a lot of variety.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank hoyell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 27 February 2021

Dear hoyell,

Thank you for your stay at our Lodge and contributed your valuable time to provide feedback of your staying experience.

On behalf of our teams, I appreciate your amazing 5-star rating which is definitely an encouragement to us and indeed enhance our team spirit, thank you!

It is glad to hear of your enjoyable stay at our property with fun time in joining our activities. Our Disney Characters always look forward to welcoming and creating memorial moments for each of our guest! It is great to know that your boy loved it, and glad that our breakfast buffet arrangements has impressed you!

Thanks again for your positive comments which will be shared with our teams. We look forward to welcoming you back hopefully in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2021 via mobile

We got lucky that Disneyland reopened the same day as our reservation at explorers lodge. Our three-year-old loved every minute of the trip and it felt like we were on vacation without leaving Hong Kong. Although some restaurant services are more limited with Covid, Thompson, KC and the entire staff went out of their way to ensure we had a magical time. The hotel design is gorgeous, it’s a lovely waterfront promenade walk to the park, and special touches delighted us at every turn - the stamp hunt, Minnie’s closet, and Minnie & Mickey surprise visit in their explorer gear to say farewell at checkout! We will definitely be back again soon!

Date of stay: February 2021
Trip type: Travelled with family
1  Thank heathering
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 23 February 2021

Dear heathering,

Thank you for your recent stay at our Lodge and contributed your valuable time to share your staying experience, much appreciated.

We are truly delighted to learn of our honorable guests to rejoice thoroughly at our property enjoying our Lodge environment, facilities and activities. It is excellent to know that our Disney special touches impressed you!

It is our pleasure to commend our Cast Member for their professional service. Your positive comments will definitely be shared with Thompson, KC and the team for the service excellence.

Thanks again for your sharing and we look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2021 via mobile

Amazing Disney hotel, our kid loves it! It’s new and beautiful. The deco is special and spacious. Lots of outdoor space for the kids to run and play. Will definitely come back again. Mickey and Donald will come out around noon time to greet the guests. The only bad thing is the catering. The food is just so so. 非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店

Date of stay: January 2021
Trip type: Travelled with family
2  Thank maxNOTwell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 3 February 2021

Dear maxNOTwell,

Thank you for staying at our Lodge and appreciate for contributing your valuable time to provide feedback regarding your staying experience.

We truly glad to hear of your pleasantly stay at our property enjoying our facilities and activities. Our Disney Characters always love to meet our guests over the joyful greeting moment! Your positive feedback is definitely an encouragement to our Cast Members for providing continuous professional services to each of our guest, thank you!

We appreciate for your comments regarding the dining experience that certainly be shared with the relevant team for proper review. We value all our guests' comments and your opinion is indeed to assist us to perfect our service standard and guest experience.

Thanks again for your input and we look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations


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