We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Stan

Profession Housekeeping Staff

5.0 of 5 bubblesReviewed 13 Mar 2021
I didn’t realise my air conditioning was not working until I came back from Disneyland. I called Front Desk to arrange room change, thank you housekeeping manager Connie came up apologise to me in the new room with some special gift even not their fault as engineer team was not available at that time. The entire housekeeping team super professional and friendly, room were super clean. Something that surprise me was HSK team will turn off the vacuum & greet with you when you walk pass then continue with their work which other 5 stars hotel might not provide the same. Overall experience were super good, but they might consider focus more resources in front desk & back end with customer support & request.
Date of stay: March 2021
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 16 Mar 2021
Dear Travelblogger2021,

Thank you for your stay at our Lodge and appreciate your valuable time contributed to provide feedback about your staying experience.

Firstly, let me send my apologies for the disorder of air-conditioner in your guestroom has caused you some inconveniences.

We truly appreciate your compliments to our Housekeeping team for their attentive and professional service. Your commendations are definitely an encouragement to the team and enhance the team spirit!

Thank you for your comments regarding resources at Front Desk that we will take an earnest review on the issue. We value all our guests’ opinions and indeed can assist us to perfect our service standard and guest experience.

Thanks again for your input and we look forward to welcoming your re-visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$214
Fully refundable
No prepayment needed
  • Priceline
    $235
  • Trip.com
    $201
  • Official Site
    $230
10.3 km from Disney Explorers Lodge
Free Wifi
Free parking
$202
  • Priceline
    $190
  • Vio.com
    $171
  • ibis
    $202
11.4 km from Disney Explorers Lodge
Free Wifi
Restaurant
$223
Fully refundable
No prepayment needed
  • Priceline
    $223
  • Hotels.com
    $211
  • Vio.com
    $211
14.0 km from Disney Explorers Lodge
Free Wifi
Outdoor pool
Sky Pool
$320
  • Priceline
    $320
  • Vio.com
    $280
  • Hotels.com
    $320
14.4 km from Disney Explorers Lodge
Pool
Heated pool
$121
  • Priceline
    $116
  • ZenHotels.com
    $112
  • Hotels.com
    $115
7.9 km from Disney Explorers Lodge
Free Wifi
Pool
$285
  • Priceline
    $271
  • Trip.com
    $253
  • Hotels.com
    $259
13.7 km from Disney Explorers Lodge
Free Wifi
Pool
Chill out place
$180
  • Priceline
    $219
  • ZenHotels.com
    $163
  • Trip.com
    $219
11.6 km from Disney Explorers Lodge
Free Wifi
Fitness centre
$272
Fully refundable
  • Priceline
    $299
  • Vio.com
    $263
  • Trip.com
    $295
16.1 km from Disney Explorers Lodge
Free Wifi
Pool
$352
  • Priceline
    $313
  • Vio.com
    $300
  • Hotels.com
    $307
10.8 km from Disney Explorers Lodge
Pool
Heated pool
Pool
$324
  • Priceline
    $318
  • StayForLong
    $292
  • Hyatt.com
    $324
16.6 km from Disney Explorers Lodge
Free Wifi
Pool
View more hotels in Hong Kong
Reviews (929)
Filter reviews
929 results
Traveller rating
640
184
48
26
31
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
640
184
48
26
31
Show reviews that mention
All reviews mickey and minnie cast members disney characters newest hotel magical stay luggage room kids activities disneyland hong kong sea view bell service bell desk swimming pool f b shuttle bus hotel facilities wonderful hotel chinese restaurant
Selected filters
Filter
Updating list...
99 - 104 of 929 reviews
Reviewed 26 February 2021 via mobile

Even Disneyland not open, still can get fun in hotel everywhere. Hotel has many kids facilities so my boy is excited to see characters walking around. Don't miss out the breakfast buffet, simple items but a lot of variety.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank hoyell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 27 February 2021

Dear hoyell,

Thank you for your stay at our Lodge and contributed your valuable time to provide feedback of your staying experience.

On behalf of our teams, I appreciate your amazing 5-star rating which is definitely an encouragement to us and indeed enhance our team spirit, thank you!

It is glad to hear of your enjoyable stay at our property with fun time in joining our activities. Our Disney Characters always look forward to welcoming and creating memorial moments for each of our guest! It is great to know that your boy loved it, and glad that our breakfast buffet arrangements has impressed you!

Thanks again for your positive comments which will be shared with our teams. We look forward to welcoming you back hopefully in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2021 via mobile

We got lucky that Disneyland reopened the same day as our reservation at explorers lodge. Our three-year-old loved every minute of the trip and it felt like we were on vacation without leaving Hong Kong. Although some restaurant services are more limited with Covid, Thompson, KC and the entire staff went out of their way to ensure we had a magical time. The hotel design is gorgeous, it’s a lovely waterfront promenade walk to the park, and special touches delighted us at every turn - the stamp hunt, Minnie’s closet, and Minnie & Mickey surprise visit in their explorer gear to say farewell at checkout! We will definitely be back again soon!

Date of stay: February 2021
Trip type: Travelled with family
1  Thank heathering
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 23 February 2021

Dear heathering,

Thank you for your recent stay at our Lodge and contributed your valuable time to share your staying experience, much appreciated.

We are truly delighted to learn of our honorable guests to rejoice thoroughly at our property enjoying our Lodge environment, facilities and activities. It is excellent to know that our Disney special touches impressed you!

It is our pleasure to commend our Cast Member for their professional service. Your positive comments will definitely be shared with Thompson, KC and the team for the service excellence.

Thanks again for your sharing and we look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2021 via mobile

Amazing Disney hotel, our kid loves it! It’s new and beautiful. The deco is special and spacious. Lots of outdoor space for the kids to run and play. Will definitely come back again. Mickey and Donald will come out around noon time to greet the guests. The only bad thing is the catering. The food is just so so. 非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店

Date of stay: January 2021
Trip type: Travelled with family
2  Thank maxNOTwell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 3 February 2021

Dear maxNOTwell,

Thank you for staying at our Lodge and appreciate for contributing your valuable time to provide feedback regarding your staying experience.

We truly glad to hear of your pleasantly stay at our property enjoying our facilities and activities. Our Disney Characters always love to meet our guests over the joyful greeting moment! Your positive feedback is definitely an encouragement to our Cast Members for providing continuous professional services to each of our guest, thank you!

We appreciate for your comments regarding the dining experience that certainly be shared with the relevant team for proper review. We value all our guests' comments and your opinion is indeed to assist us to perfect our service standard and guest experience.

Thanks again for your input and we look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2020 via mobile

Our last visit to Hong Kong included a lengthy stat at Disney's Explorer's Lodge and, like all Disney accommodation, it has it positives and negatives.

If you've even been to Animal Kingdom Lodge in Orlando the architecture of the main lobby area is practically identical (only in smaller form).

It has large and spacious rooms, with beautiful views of the lush garden scenery, pool and bay area.

The rooms are well equipped with large, comfy beds, a mini fridge, tea and coffee, a nook for luggage, a large television - featuring several English channels. The bathroom only has a large shower, no bathtub. Every day housekeeping will give you a new tin (either seasonal or themed to the explorers lodge) equipped with basic toiletries. They make for great souvenirs and gifts.

Cots and baths for infants are available on request.

It has one quick service option (The Chart Room cafe) and two restaurants (Dragon Wind and the World of colour).

The Chart Room cafe has a team of patisserie chefs cooking up delightful concotions. If you're celebrating a special event you can even get a delightful themed cake. As for the food, well... It's pretty expensive. There aren't a lot of options. And it varies. Hit and miss, honestly.

The pool is medium sized and supervised by life guards. Every day the staff run activities for children where they are able to dance and have fun with Goofy, which my daughter loved. A great little add on.

Shuttle buses to the park run regularly however it's also an easy 15 minute walk if you're that way inclined.

The staff are friendly and welcoming.

Overall a beautiful and functional hotel, if a little pricey, that ticks most boxes.

Date of stay: January 2020
Trip type: Travelled with family
Thank arielandaurora
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 5 January 2021

Dear arielandaurora,

Thank your for staying at our Lodge and contributing your valuable time to provide feedback and comments regarding your staying experience, much appreciated.

We are delighted to learn of your pleasant stay at our property enjoying the surrounding and facilities of our hotel, and very pleased to hear that your daughter rejoiced over our activities and had fun time with Goofy!

We value our guests’ opinion and please rest assured that your comments regarding the food price and options have been well remarked. Your feedback is much appreciated and will indeed assist us to perfect our service standard.

Again, thanks for your sharing and we look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2020 via mobile

Family staycation. The Disney Explorers Lodge was a lot of fun; from their Mickey scavenger hunt, to the pool and playroom, we all had a fantastic time!! The staff are courteous and friendly. The breakfast was delicious and special accommodations were made for food allergies. We will go back again soon!

Date of stay: October 2020
Trip type: Travelled with family
Thank Gluten-FreeHeather
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 3 November 2020

Dear Gluten-FreeHeather,

Thank you for your recent stay at our Lodge for your staycation experience. We much appreciate your valuable time contributed to provide feedback of your stay.

It is always encouraging to receive compliments from our honorable guests. We are glad to hear of your wonderful time spending with us as well as enjoying our hotel facilities, dining and Cast Members' service. Our amazing teams strive every day to ensure each of our guests will have marvelous time with us, and it definitely enhances our team spirit for our Guest to tell us!

Thanks again for your patronage and we look forward to welcoming you again!

Kinds Regard,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews