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maxNOTwell
Hong Kong, China

Amazing experience for the kids and also for the adults

4.0 of 5 bubblesReviewed 2 Feb 2021via mobile
Amazing Disney hotel, our kid loves it! It’s new and beautiful. The deco is special and spacious. Lots of outdoor space for the kids to run and play. Will definitely come back again. Mickey and Donald will come out around noon time to greet the guests. The only bad thing is the catering. The food is just so so. 非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店,非常棒的迪斯尼酒店
Date of stay: January 2021
Trip type: Travelled with family
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DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 2 Feb 2021
Dear maxNOTwell,

Thank you for staying at our Lodge and appreciate for contributing your valuable time to provide feedback regarding your staying experience.

We truly glad to hear of your pleasantly stay at our property enjoying our facilities and activities. Our Disney Characters always love to meet our guests over the joyful greeting moment! Your positive feedback is definitely an encouragement to our Cast Members for providing continuous professional services to each of our guest, thank you!

We appreciate for your comments regarding the dining experience that certainly be shared with the relevant team for proper review. We value all our guests' comments and your opinion is indeed to assist us to perfect our service standard and guest experience.

Thanks again for your input and we look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 December 2020 via mobile

Our last visit to Hong Kong included a lengthy stat at Disney's Explorer's Lodge and, like all Disney accommodation, it has it positives and negatives.

If you've even been to Animal Kingdom Lodge in Orlando the architecture of the main lobby area is practically identical (only in smaller form).

It has large and spacious rooms, with beautiful views of the lush garden scenery, pool and bay area.

The rooms are well equipped with large, comfy beds, a mini fridge, tea and coffee, a nook for luggage, a large television - featuring several English channels. The bathroom only has a large shower, no bathtub. Every day housekeeping will give you a new tin (either seasonal or themed to the explorers lodge) equipped with basic toiletries. They make for great souvenirs and gifts.

Cots and baths for infants are available on request.

It has one quick service option (The Chart Room cafe) and two restaurants (Dragon Wind and the World of colour).

The Chart Room cafe has a team of patisserie chefs cooking up delightful concotions. If you're celebrating a special event you can even get a delightful themed cake. As for the food, well... It's pretty expensive. There aren't a lot of options. And it varies. Hit and miss, honestly.

The pool is medium sized and supervised by life guards. Every day the staff run activities for children where they are able to dance and have fun with Goofy, which my daughter loved. A great little add on.

Shuttle buses to the park run regularly however it's also an easy 15 minute walk if you're that way inclined.

The staff are friendly and welcoming.

Overall a beautiful and functional hotel, if a little pricey, that ticks most boxes.

Date of stay: January 2020
Trip type: Travelled with family
Thank arielandaurora
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 5 January 2021

Dear arielandaurora,

Thank your for staying at our Lodge and contributing your valuable time to provide feedback and comments regarding your staying experience, much appreciated.

We are delighted to learn of your pleasant stay at our property enjoying the surrounding and facilities of our hotel, and very pleased to hear that your daughter rejoiced over our activities and had fun time with Goofy!

We value our guests’ opinion and please rest assured that your comments regarding the food price and options have been well remarked. Your feedback is much appreciated and will indeed assist us to perfect our service standard.

Again, thanks for your sharing and we look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2020 via mobile

Family staycation. The Disney Explorers Lodge was a lot of fun; from their Mickey scavenger hunt, to the pool and playroom, we all had a fantastic time!! The staff are courteous and friendly. The breakfast was delicious and special accommodations were made for food allergies. We will go back again soon!

Date of stay: October 2020
Trip type: Travelled with family
Thank Gluten-FreeHeather
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 3 November 2020

Dear Gluten-FreeHeather,

Thank you for your recent stay at our Lodge for your staycation experience. We much appreciate your valuable time contributed to provide feedback of your stay.

It is always encouraging to receive compliments from our honorable guests. We are glad to hear of your wonderful time spending with us as well as enjoying our hotel facilities, dining and Cast Members' service. Our amazing teams strive every day to ensure each of our guests will have marvelous time with us, and it definitely enhances our team spirit for our Guest to tell us!

Thanks again for your patronage and we look forward to welcoming you again!

Kinds Regard,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2020

1st time in a Disney Hotel.

Check In was smooth and fast. Good management here.

Lovely themed rooms. Very family oriented. Nice and clean with nice views out of rooms.

A few restaurants to choose from but we could only get the Dragon Wind (Chinese Resturant) for dinner as all were already booked out. Food was good and service was fast even though it was busy and of course expect Theme Park prices.

Breakfast was al la carte rather than buffet (given the current situation). You could choose a choice of Chinese Dim Sum or Western bacon and eggs type breakfast. Food was okay as you can expect from a Hotel Breakfast. Again fast service even when busy. So all good here.

Pool usage is compact but nice. Surrounding grounds with gardens to walk was great! It was nice and peaceful.

Overall good crowd control management (in line of today's situation) with good service and friendly staff.
Rex from the Dragon Wind deserves a special mention for his thoughtful and lovely service levels!

Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
2  Thank TopNotchHongKong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 26 October 2020

Dear TopNotchHongKong,

Thank you for your recent stay at our Lodge. We truly appreciate your valuable time to provide feedback of your staying experience with a 5-star rating! Thank you!

We genuinely appreciate your kind comments regarding your enjoyment of the accommodation and hotel facilities, our Cast Members services and dining experiences. Your satisfactory staycation experience has given our entire team an enormous sense of achievement and honor that definitely enhance our team spirt. Your encouraging comments will be shared with Rex for his attentive service provided.

During the current threat of pandemic, health and safety are the priority for each of our guests and Cast Members. Thank you for your understanding in our service adjustments taken place to align with precautionary measures.

Please keep healthy and we look forward to welcoming your next stay with us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2020 via mobile

I stayed there for one night, FD staffs were friendly and helpful, due to COVID-19 need to reserve the time slot for the swimming pool in advance, love the view from the balcony, will definitely visit again.

Date of stay: October 2020
Trip type: Travelled with family
Thank rabbit_bb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 20 October 2020

Dear rabbit_bb,

Thank you for your recent stay at our Lodge and appreciate for your valuable time to provide feedback regarding your staying experience.

We are delighted to hear of your enjoyable stay with the warm services provided by our Cast Members and loved our room! Under the current threat of COVID, health and safety are the top priority for each of our guests and Cast Members hence we need to proceed some adjustments to keep the best precaution for all. Thank you for your understanding in the swimming pool arrangements.

We look forward to welcoming you back soon!

Kind regards,

Michael Lock
Senior Manager, Hotel Managers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2020

,,,,but if only we could live in those special moments all the time, then we wouldnt have to just remember them, like our latest visit to our favourite local getaway destination...

...i know i've reviewed the Lodge several times now, more than usual this year coz the rest of the planet is still closed..but thats because we really love coming back to the resort, if not doing the rounds at the park..we'd rather 'happily' hang out here vs the city and its noise, visually and audibly, no matter the better staycation rates &or packages...plus, living with the virus-related restrictions, etc, one really needs to take advantage of enjoying life however possible, outside of the daily routine in the new normal...

..anyway, this is the one about updates, after re-opening for the 2nd time this year, no thanks to the pandemic...there are some minor changes st the Lodge, eg theres an official reservation system for breakfast and usage of the pool, with regards to capacity control...CastMembers will explain all this upon check in...

...breakfast is still served in Dragon Wind, but be alerted that reserved or walk-ins end up in the same queue, on day, so, if you're staying over a busy weekend &or public holiday period, it is suggested that to queue up earlier if you want to have a table by the time that you reserved, give or take 5-10 minutes...and regarding when the restaurant/breakfast period is busy, after you're seated, served your beverages and had your orders taken, patience is necessary when waiting for the food or having additional requests because things can get hectic still, what with breakfast still being 'set-menu', ie the restaurant has to work different, a little extra harder than usual routine ( vs to when it was in buffet format, before covid19), tho but I'm sure will always try to make sure to lessen, if not avoid, any inconvenience to patrons..

Chart Room Cafe and World of Color are open, the former from late morning, and this time serving more food options vs to as when we were there last June. WoC still a great place to enjoy a meal, where we had lunch on our 2nd day...besides the usual a-la-carte menu, there was a (seasonal?) brunch menu with good choices that included starters, mains and desserts, price-worthy, .but mainly we love the dining atmosphere here, bright and airy....we didnt try room service this time, but it's still available, as is takeway service from the restaurants.

Rain Drop pool is still and awesome place to de-stress...the gardens seemed quite popular with families stretched out enjoying the sun, if not having a picnic..the indoor kids' playroom is open this time, w/capacity control

The Lodge, this hotel is really a relaxing place to be, the lobby's big enough you never feel crowded, even when walking the grounds...the CMs everywhere are always ready to assist, if not just have welcome greetings or a smile..well, actually nowadays, its called 'smeyesing'...and so, although we were not able to experience the new Adventure's Suite, this review cant end without thanking our 'behind-the scenes' friends, Fannie/Fanny/Romeo for your pre-arrival assistance...also these ladies and gentlemen:

Karl at check in, and the other CMs, Crystal, Ariel, Joey @FO, Joe/Alex from HSKP (i think), Hoey from Gst Services, Edmund/Brandon/Cherry/Kaman but especially IVY @ Dragon Wind ...guests are in good hands when with these ladies and gentlemen...

...including the CMs @WoC, especially those we met during lunch (no names as I forgot to take note, wrongly trusting my memory coz now ive forgotten after a week..my bad)..but we do have to say that the cakes were appreciated and delicious...sorry we couldnt try the gelato as we were really full from your brunch..maybe next time...and last but not least, to our new friend, Joe Fung @ Front Office

'Yo! Joe, it was a pleasure meeting you..thank you for the accomodation (that room is starting to be a personal favourite)...thanks for making us feel at home, in your home, taking the time to talk if not assist with queries/issues during our short visit...i'm sure you're proud to have a skillful and efficient team and colleagues working hard and in-sync to make sure that we the guests are comfortable and truly enjoy our stay every time we come exploring!...We look forward to the next adventure soon!'

...p.s., Dear Ms Young, Bravo!, of course, with thanks...

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
1  Thank JoseAN1167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 12 October 2020

Dear JoseAN1167,

Thank you for your recent stay with us and appreciate for taking the time to share your valuable feedback. We have an amazing team and it is a thrill to receive compliments from our Guests. Your encouraging comments will be shared with the teams for their effort and contribution made during your enjoyable stay.

We are very pleased to learn of your delightful experiences at our Lodge. Our teams strive every day to ensure each of our guests to have wonderful and marvelous time with us, and it is extremely encouraging from our guests to tell us!

Again, thank you for your kind feedback and choosing to stay with us. Please let us know when you plan to visit again and we look forward to welcoming you back.

Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

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