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,,,,but if only we could live in those special moments all the time, then we wouldnt have to just remember them, like our latest visit to our favourite local getaway destination...
...i know i've reviewed the Lodge several times now, more than usual this year coz the rest of the planet is still closed..but thats because we really love coming back to the resort, if not doing the rounds at the park..we'd rather 'happily' hang out here vs the city and its noise, visually and audibly, no matter the better staycation rates &or packages...plus, living with the virus-related restrictions, etc, one really needs to take advantage of enjoying life however possible, outside of the daily routine in the new normal...
..anyway, this is the one about updates, after re-opening for the 2nd time this year, no thanks to the pandemic...there are some minor changes st the Lodge, eg theres an official reservation system for breakfast and usage of the pool, with regards to capacity control...CastMembers will explain all this upon check in...
...breakfast is still served in Dragon Wind, but be alerted that reserved or walk-ins end up in the same queue, on day, so, if you're staying over a busy weekend &or public holiday period, it is suggested that to queue up earlier if you want to have a table by the time that you reserved, give or take 5-10 minutes...and regarding when the restaurant/breakfast period is busy, after you're seated, served your beverages and had your orders taken, patience is necessary when waiting for the food or having additional requests because things can get hectic still, what with breakfast still being 'set-menu', ie the restaurant has to work different, a little extra harder than usual routine ( vs to when it was in buffet format, before covid19), tho but I'm sure will always try to make sure to lessen, if not avoid, any inconvenience to patrons..
Chart Room Cafe and World of Color are open, the former from late morning, and this time serving more food options vs to as when we were there last June. WoC still a great place to enjoy a meal, where we had lunch on our 2nd day...besides the usual a-la-carte menu, there was a (seasonal?) brunch menu with good choices that included starters, mains and desserts, price-worthy, .but mainly we love the dining atmosphere here, bright and airy....we didnt try room service this time, but it's still available, as is takeway service from the restaurants.
Rain Drop pool is still and awesome place to de-stress...the gardens seemed quite popular with families stretched out enjoying the sun, if not having a picnic..the indoor kids' playroom is open this time, w/capacity control
The Lodge, this hotel is really a relaxing place to be, the lobby's big enough you never feel crowded, even when walking the grounds...the CMs everywhere are always ready to assist, if not just have welcome greetings or a smile..well, actually nowadays, its called 'smeyesing'...and so, although we were not able to experience the new Adventure's Suite, this review cant end without thanking our 'behind-the scenes' friends, Fannie/Fanny/Romeo for your pre-arrival assistance...also these ladies and gentlemen:
Karl at check in, and the other CMs, Crystal, Ariel, Joey @FO, Joe/Alex from HSKP (i think), Hoey from Gst Services, Edmund/Brandon/Cherry/Kaman but especially IVY @ Dragon Wind ...guests are in good hands when with these ladies and gentlemen...
...including the CMs @WoC, especially those we met during lunch (no names as I forgot to take note, wrongly trusting my memory coz now ive forgotten after a week..my bad)..but we do have to say that the cakes were appreciated and delicious...sorry we couldnt try the gelato as we were really full from your brunch..maybe next time...and last but not least, to our new friend, Joe Fung @ Front Office
'Yo! Joe, it was a pleasure meeting you..thank you for the accomodation (that room is starting to be a personal favourite)...thanks for making us feel at home, in your home, taking the time to talk if not assist with queries/issues during our short visit...i'm sure you're proud to have a skillful and efficient team and colleagues working hard and in-sync to make sure that we the guests are comfortable and truly enjoy our stay every time we come exploring!...We look forward to the next adventure soon!'
...p.s., Dear Ms Young, Bravo!, of course, with thanks...
Date of stay: October 2020
Location
Service
Sleep Quality
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DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 12 Oct 2020
Dear JoseAN1167,
Thank you for your recent stay with us and appreciate for taking the time to share your valuable feedback. We have an amazing team and it is a thrill to receive compliments from our Guests. Your encouraging comments will be shared with the teams for their effort and contribution made during your enjoyable stay.
We are very pleased to learn of your delightful experiences at our Lodge. Our teams strive every day to ensure each of our guests to have wonderful and marvelous time with us, and it is extremely encouraging from our guests to tell us!
Again, thank you for your kind feedback and choosing to stay with us. Please let us know when you plan to visit again and we look forward to welcoming you back.
Kind Regards,
Michael Lock Senior Manager, Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews mickey and minnie cast members disney characters newest hotel magical stay luggage room kids activities disneyland hong kong sea view bell service bell desk swimming pool f b shuttle bus hotel facilities wonderful hotel chinese restaurant
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This was probably the most magical experience I've had staying at a Disney hotel. The ambiance was outstanding, the theming was marvelous (everything from the lobby, to the rooms, to even the elevators), and the staff was immensely helpful (even giving me money-saving tips, rather than trying to up-sell me, like I often find in the U.S. parks and resorts). I did this trip prior to taking a cruise out of Hong Kong, and I was so happy with it that I decided to book another short stop at another Hong Kong Disney resort for when I arrived back in Hong Kong (at the Hollywood Hotel--it was equally wonderful). Despite its size and having less attractions/shows than the other parks, this has become my favorite Disney park. Once COVID-19 is over, I plan to come back here as often as I can.
Date of stay: September 2019
Value
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 4 September 2020
Dear Valuable Guest,
Thank you for taking your valuable time to provide feedback of your staying experience. Your 5-star rating is definitely a highlighted remark to our teams, much appreciated.
We are thrilled to learn of your pleasant stay at our property with the hotel environment, facilities and our Cast Members' services. Under the threat of COVID-19, health and safety are the top priority for each of our Guest and Cast Member that we are properly doing the best in all. Thank you for your positive comments that highly enhanced our team spirit.
We very much look forward to welcoming you back enables us to provide another magical staying experience for you!
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel is absolutely stunning. Themed to perfection as you’d expect from a Disney property.
It has a good bus connection to the theme park and is a short walk (or bus) to the Disney section of the MTR. You can also walk to the theme park along the sea front path which takes about 20 minutes. It’s a lovely walk and takes you past the Honk Kong Disneyland hotel.
The food on property is expensive but you are a bit of a captive audience. We did sample some of the food trucks on the way into the park which were a cheaper option.
All the Staff were amazing and could not do enough to help.
Granted, it’s a little more expensive to stay here than some other hotels, but we felt it was money well spent for a little piece of paradise.
Date of stay: October 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 3 August 2020
Dear Valuable Guest,
Thank you for taking your valuable time to provide feedback of your staying experience. We are thrilled for your 5-star rating. Thank you!
We are delighted to know that you loved our Disney environment and themed facilities as well as our Cast Members' services. Your enjoyable stay in our property is definitely an encouraging remark to our teams.
Please stay safe and healthy and we look forward to welcoming you back soon!
Best Regard,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The expedition begins the minute we pulled up to the hotel.
Cast members ushered us into the hotel with waving Mickey hands and Kin welcomed us by name. We were whisked away to our Adventurers Suite where the magic truly came to life.
The double doors opened up to an Adventureland Disney attraction. Mickey and Minnie's suitcase lay open in the entry way closet (one of my favorite details) and the pictures and artifacts from their journeys adorn every table and wall. The cast members explained that Mickey and Minnie had gone on a journey, but they have left a chest for us to open. In order to do this, we first needed to decipher the clues found on pieces of a treasure map hidden around the suite. Along with this treasure hunt, Mickey and Minnie left us a special flashlight to use find even more secrets hidden around the room. My husband and I were delighted in the way the cast members stayed in character and brought the whole adventure to life for us!
The suite itself is beautifully adorned with every artefact and painting bringing the story to life. The cast member set up treats and fruit upon our arrival and conducted the check in in the dining room. They worked with us to create vegetarian meals, which we greatly appreciated.
As part of the perks, we were given pizza, chips, and fries by the pool in a private cabana soon after arrival. They placed an order for us at the Crystal Lotus in the Disneyland Hotel for our take out dinner (Hong Kong does not allow dining in restaurants after 6 due to the pandemic, so the hotel has created take out menus), and then drove us over to the hotel in the Explorers Lodge themed Defender! This is probably one of the best moments of my life. They offered to have it delivered, but I really wanted to ride in the hotel Land Rover. Breakfast the next morning was delivered to our room and beautifully set up. We ate Nemo waffles with the beautiful Hong Kong horizon as our view.
Further amenities include a themed Switch system set up on their very large screen with many complimentary games to play and many Disney movies on Blu Ray to watch. Up is my favorite option of the bunch.
The cast even went above and beyond to honor our late check out at guests who have previously stayed on property. Because the Adventurer Suite is so popular, we were not able to stay in the room past eleven, but they did open up another room for us so we could continue to enjoy the hotel amenities until one.
The entire cast of this hotel, treated us with attentive kindness from the minute we arrived on property. We look forward to our next expedition to the Adventurer Suite in the Explorers Lodge Hotel. Adventure is out there!
Date of stay: July 2020
Value
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 28 July 2020
Dear Valuable Guest,
Thank you for your valuable time to provide the detailed feedback of your stay at our Adventurer Suite, much appreciated.
We are delighted to know that you enjoyed all our magical arrangements from the moment you stepped on our Lodge. It is our honor to extend the best accommodation, hotel facilities and Cast Members' services to each of our Guests. Your return of such encouraging comments is definitely a highlight to enhance our team spirit.
We look forward for your next visit to our Lodge enabling us to provide another unforgettable adventure for you!
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Such a magical experience you all have created for us especially with the new Adventurers Suite!
The journey was started with a surprised phone call. The phone check-in was smooth and Cast Member did a great job by not only introducing room facilities but also provide several dining suggestions for us. The call demonstrated her professionalism in her knowledges of the hotel.
The arrival experience was truly one of a kind. The Land Rover Defender used for picking up guests from MTR station to Disney Explorer Lodge is exotic. It quickly immersed guests into the adventure of unknown. I was specially touched by the greetings of several Cast Members who put on the Mickey Gloves. It has been such a long time since my last visit to Disney Explorer Lodge due to pandemic. This warm welcome really made myself feel like home. My journey continued with a quick introduction of surrounding elements and escort to the suite. A special shout out to Front Desk Cast Members who introduced the background story of the Adverturers Suite not only by their words, but also by their acts. Greatly appreciated on their attention to details and their designed dialogs to leave several mysteries for us. A special thanks to F&B & Housekeeping team on their welcome snacks and towel cakes!
The room decorations were truly amazing. Entering the room, you would feel like you have entered a basecamp at the centre of Amazon Rainforest but not an ordinary guest-room. I especially like the backstory of the room that could put guests into the room for Mickey & Minnie Mouse, who happened to gone out for another adventure. The first thing that caught my eyes was the huge Mickey & Minnie's suitcase with their belongings and life-sized shoes. The room was also full of their personal collections gathered around the world such as the Jungle River Cruise boat model as well as Maui's magical fish hook. It took us hours to try to photograph all these little hidden tributes to Disney movies and parks. The in-room treasure hunt is fun and yet challenging but the reward of the hunt was worthwhile. The most impressive decoration was the UV effects on the ceiling and the wall since they are truly out-of-expected. I loved all these elements in the room which are suitable for guests of all ages. The interior designs had great impacts on compensating the outdoor view of the room although it is not a great sea view room. The room was spacious and the soundproof of the room was exceptional even it is located right above lobby. In-room entertainments were ample and suitable for larger group especially with Nintendo Switch.
The room also offered us Snack Platter by the pool with cabana reserved with great portion and super chill environment.
We moved to World Of Color for dinner at night, although I would recommend the hotel could provide a tailored in-room dining menu to let guests could enjoy the time at room, especially with the wooden big dinner table! On the other hand, the breakfast did a great job by directly delivering into the room. I personally think it even better than the Kingdom Club lounge in Hong Kong Disneyland Hotel as direct-to-room breakfast took good use of the room facilities.
Finally, please allow me to thank you again for all of your efforts to make my journey completed. The direct line given enable us to have direct access to Cast Members as our personal guide during our “adventure”. Extremely grateful to all Cast Members who assisted our departure and resolved some of our remaining mysteries regarding the room decoration and treasure hunt. The check out process was speedy and we soon boarding the Land Rover Defender without worrying our luggages to begin our next journey...
Understood that Disney Characters were limited during this period of time but I do hope Mickey & Minnie Mouse could come by when situation goes normal.
I hope I could be with you shortly and see you real soon.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 27 July 2020
Dear valuable Guest,
Thank you for taking your valuable time to provide such an encouraging feedback, much appreciated!
We are thrilled to hear of your pleasant stay at our property. Your enjoyment in our facilities and Cast Members services is the highlighted remark to our teams which will definitely enhance the team spirit.
Under the current threat of COVID-19, we do our very best to provide a safe and healthy environment for each of our Guest and Cast Member. We highly appreciated your understanding of the limit Disney Character activities.
Please keep safe and healthy and we look forward to your re-visit in a not too distant future.
Best Regards,
Michael Lock Senior Manager, Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Very nice hotel the newest at hk Disneyland gave us a very quick check In and fun and games for the kids too. Those building blocks are genius keeps them occupied for ages.
Neg: no gym Pool closed at 6pm And only 1 restaurant option
Date of stay: July 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 17 July 2020
Dear valuable Guest,
Thank you for your recent stay at our property and taking your time to share your staying experience with us.
We are delighted to learn that your kids had enjoyed our games and activities!
Please accept our apologies that some of our facilities need to be temporarily close due to the current COVID-19 threat. Safe and health are the top priority for both of our Guests and Cast Members that we strive to provide the most proper measure to offer a safety environment.
Please keep healthy and we look forward to welcoming you and your family back to us!
Best Regards,
Michael Lock Senior Manager, Hotel Operations
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
