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Nate
Piscataway, New Jersey

Most Magical Place Ever

5.0 of 5 bubblesReviewed 30 Aug 2020
This was probably the most magical experience I've had staying at a Disney hotel. The ambiance was outstanding, the theming was marvelous (everything from the lobby, to the rooms, to even the elevators), and the staff was immensely helpful (even giving me money-saving tips, rather than trying to up-sell me, like I often find in the U.S. parks and resorts). I did this trip prior to taking a cruise out of Hong Kong, and I was so happy with it that I decided to book another short stop at another Hong Kong Disney resort for when I arrived back in Hong Kong (at the Hollywood Hotel--it was equally wonderful). Despite its size and having less attractions/shows than the other parks, this has become my favorite Disney park. Once COVID-19 is over, I plan to come back here as often as I can.
Date of stay: September 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 4 Sept 2020
Dear Valuable Guest,

Thank you for taking your valuable time to provide feedback of your staying experience. Your 5-star rating is definitely a highlighted remark to our teams, much appreciated.

We are thrilled to learn of your pleasant stay at our property with the hotel environment, facilities and our Cast Members' services. Under the threat of COVID-19, health and safety are the top priority for each of our Guest and Cast Member that we are properly doing the best in all. Thank you for your positive comments that highly enhanced our team spirit.

We very much look forward to welcoming you back enables us to provide another magical staying experience for you!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 August 2020 via mobile

We stayed here in October 2019 for 3 nights.

The hotel is absolutely stunning.
Themed to perfection as you’d expect from a Disney property.

It has a good bus connection to the theme park and is a short walk (or bus) to the Disney section of the MTR.
You can also walk to the theme park along the sea front path which takes about 20 minutes. It’s a lovely walk and takes you past the Honk Kong Disneyland hotel.

The food on property is expensive but you are a bit of a captive audience.
We did sample some of the food trucks on the way into the park which were a cheaper option.

All the Staff were amazing and could not do enough to help.

Granted, it’s a little more expensive to stay here than some other hotels, but we felt it was money well spent for a little piece of paradise.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank slickers74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 3 August 2020

Dear Valuable Guest,

Thank you for taking your valuable time to provide feedback of your staying experience. We are thrilled for your 5-star rating. Thank you!

We are delighted to know that you loved our Disney environment and themed facilities as well as our Cast Members' services. Your enjoyable stay in our property is definitely an encouraging remark to our teams.

Please stay safe and healthy and we look forward to welcoming you back soon!

Best Regard,


Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2020

The expedition begins the minute we pulled up to the hotel.

Cast members ushered us into the hotel with waving Mickey hands and Kin welcomed us by name. We were whisked away to our Adventurers Suite where the magic truly came to life.

The double doors opened up to an Adventureland Disney attraction. Mickey and Minnie's suitcase lay open in the entry way closet (one of my favorite details) and the pictures and artifacts from their journeys adorn every table and wall. The cast members explained that Mickey and Minnie had gone on a journey, but they have left a chest for us to open. In order to do this, we first needed to decipher the clues found on pieces of a treasure map hidden around the suite. Along with this treasure hunt, Mickey and Minnie left us a special flashlight to use find even more secrets hidden around the room. My husband and I were delighted in the way the cast members stayed in character and brought the whole adventure to life for us!

The suite itself is beautifully adorned with every artefact and painting bringing the story to life. The cast member set up treats and fruit upon our arrival and conducted the check in in the dining room. They worked with us to create vegetarian meals, which we greatly appreciated.

As part of the perks, we were given pizza, chips, and fries by the pool in a private cabana soon after arrival. They placed an order for us at the Crystal Lotus in the Disneyland Hotel for our take out dinner (Hong Kong does not allow dining in restaurants after 6 due to the pandemic, so the hotel has created take out menus), and then drove us over to the hotel in the Explorers Lodge themed Defender! This is probably one of the best moments of my life. They offered to have it delivered, but I really wanted to ride in the hotel Land Rover. Breakfast the next morning was delivered to our room and beautifully set up. We ate Nemo waffles with the beautiful Hong Kong horizon as our view.

Further amenities include a themed Switch system set up on their very large screen with many complimentary games to play and many Disney movies on Blu Ray to watch. Up is my favorite option of the bunch.

The cast even went above and beyond to honor our late check out at guests who have previously stayed on property. Because the Adventurer Suite is so popular, we were not able to stay in the room past eleven, but they did open up another room for us so we could continue to enjoy the hotel amenities until one.

The entire cast of this hotel, treated us with attentive kindness from the minute we arrived on property. We look forward to our next expedition to the Adventurer Suite in the Explorers Lodge Hotel. Adventure is out there!

Date of stay: July 2020
    • Value
    • Cleanliness
    • Service
3  Thank Kimberly W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 28 July 2020

Dear Valuable Guest,

Thank you for your valuable time to provide the detailed feedback of your stay at our Adventurer Suite, much appreciated.

We are delighted to know that you enjoyed all our magical arrangements from the moment you stepped on our Lodge. It is our honor to extend the best accommodation, hotel facilities and Cast Members' services to each of our Guests. Your return of such encouraging comments is definitely a highlight to enhance our team spirit.

We look forward for your next visit to our Lodge enabling us to provide another unforgettable adventure for you!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2020

Such a magical experience you all have created for us especially with the new Adventurers Suite!

The journey was started with a surprised phone call. The phone check-in was smooth and Cast Member did a great job by not only introducing room facilities but also provide several dining suggestions for us. The call demonstrated her professionalism in her knowledges of the hotel.

The arrival experience was truly one of a kind. The Land Rover Defender used for picking up guests from MTR station to Disney Explorer Lodge is exotic. It quickly immersed guests into the adventure of unknown. I was specially touched by the greetings of several Cast Members who put on the Mickey Gloves. It has been such a long time since my last visit to Disney Explorer Lodge due to pandemic. This warm welcome really made myself feel like home. My journey continued with a quick introduction of surrounding elements and escort to the suite. A special shout out to Front Desk Cast Members who introduced the background story of the Adverturers Suite not only by their words, but also by their acts. Greatly appreciated on their attention to details and their designed dialogs to leave several mysteries for us. A special thanks to F&B & Housekeeping team on their welcome snacks and towel cakes!

The room decorations were truly amazing. Entering the room, you would feel like you have entered a basecamp at the centre of Amazon Rainforest but not an ordinary guest-room. I especially like the backstory of the room that could put guests into the room for Mickey & Minnie Mouse, who happened to gone out for another adventure. The first thing that caught my eyes was the huge Mickey & Minnie's suitcase with their belongings and life-sized shoes. The room was also full of their personal collections gathered around the world such as the Jungle River Cruise boat model as well as Maui's magical fish hook. It took us hours to try to photograph all these little hidden tributes to Disney movies and parks. The in-room treasure hunt is fun and yet challenging but the reward of the hunt was worthwhile. The most impressive decoration was the UV effects on the ceiling and the wall since they are truly out-of-expected. I loved all these elements in the room which are suitable for guests of all ages. The interior designs had great impacts on compensating the outdoor view of the room although it is not a great sea view room. The room was spacious and the soundproof of the room was exceptional even it is located right above lobby. In-room entertainments were ample and suitable for larger group especially with Nintendo Switch.

The room also offered us Snack Platter by the pool with cabana reserved with great portion and super chill environment.

We moved to World Of Color for dinner at night, although I would recommend the hotel could provide a tailored in-room dining menu to let guests could enjoy the time at room, especially with the wooden big dinner table! On the other hand, the breakfast did a great job by directly delivering into the room. I personally think it even better than the Kingdom Club lounge in Hong Kong Disneyland Hotel as direct-to-room breakfast took good use of the room facilities.

Finally, please allow me to thank you again for all of your efforts to make my journey completed. The direct line given enable us to have direct access to Cast Members as our personal guide during our “adventure”. Extremely grateful to all Cast Members who assisted our departure and resolved some of our remaining mysteries regarding the room decoration and treasure hunt. The check out process was speedy and we soon boarding the Land Rover Defender without worrying our luggages to begin our next journey...

Understood that Disney Characters were limited during this period of time but I do hope Mickey & Minnie Mouse could come by when situation goes normal.

I hope I could be with you shortly and see you real soon.

Room tip: Personalised Service, Storytelling, Beautiful Decoration, Clean
Date of stay: July 2020
    • Value
    • Location
    • Service
Thank yelloww888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 27 July 2020

Dear valuable Guest,

Thank you for taking your valuable time to provide such an encouraging feedback, much appreciated!

We are thrilled to hear of your pleasant stay at our property. Your enjoyment in our facilities and Cast Members services is the highlighted remark to our teams which will definitely enhance the team spirit.

Under the current threat of COVID-19, we do our very best to provide a safe and healthy environment for each of our Guest and Cast Member. We highly appreciated your understanding of the limit Disney Character activities.

Please keep safe and healthy and we look forward to your re-visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2020 via mobile

Very nice hotel the newest at hk Disneyland gave us a very quick check In and fun and games for the kids too.
Those building blocks are genius keeps them occupied for ages.

Neg: no gym
Pool closed at 6pm
And only 1 restaurant option

Date of stay: July 2020
Trip type: Travelled with family
2  Thank latbonchimsi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 17 July 2020

Dear valuable Guest,

Thank you for your recent stay at our property and taking your time to share your staying experience with us.

We are delighted to learn that your kids had enjoyed our games and activities!

Please accept our apologies that some of our facilities need to be temporarily close due to the current COVID-19 threat. Safe and health are the top priority for both of our Guests and Cast Members that we strive to provide the most proper measure to offer a safety environment.

Please keep healthy and we look forward to welcoming you and your family back to us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2020

我和我的家人在迪士尼酒店住了兩個晚上,分別是一晚住在迪士尼樂園酒店及一晚住在迪士尼探索家度假酒店。兩間酒店皆給予我們開心愉快的回憶。我特別感謝在迪士尼樂園酒店concierge工作的 Jason: Jason 於我們抵達酒店後向我們簡單介紹了迪士尼樂園酒店的配套及重點,讓我們很快便了解到酒店的設施,也送了一些貼紙給我女兒。還在,我記得第二天當我們需要更換酒店時,酒店職員替我們安排了一輛七人車送我們到迪士尼探索家度假酒店,使正在午睡的女兒不用起來。這一切都使我們有一個開心愉快的假期。

我們將來必定會再次到迪士尼酒店的。

I stayed 2 nights at Disney Hotel, one at Hong Kong Disneyland Hotel and the other night at Disney Explorers Lodge. Both hotels gave me and my family memorable and happy memories. I would like to special thanks to Jason who helped us at the concierge of Hong Kong Disneyland Hotel. His warm welcome to us and caring reminders allow us to get familiar with the hotel quickly. Also, I remember when I switch hotel to Disney Explorers Lodge on the second day, the staff use a 7 seater car to bing us there, so that my daughter who was napping no need to wake up. All these helps allow us to enjoy every moment during our stay.

We will definitely come again later.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank Goleung211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 17 July 2020

Dear valuable Guest,

Thank you so much for taking the time to share your valuable feedback with us, much appreciated.

We are glad to hear of your enjoyable time at both of our properties and delighted to commend our Cast Members for their professional service.

It is encouraging to hear of your re-visit and we very much look forward to welcoming you back!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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