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Yellow
Hong Kong, China

Exotic Journey at Adventures Suite

5.0 of 5 bubblesReviewed 15 Jul 2020
Such a magical experience you all have created for us especially with the new Adventurers Suite!

The journey was started with a surprised phone call. The phone check-in was smooth and Cast Member did a great job by not only introducing room facilities but also provide several dining suggestions for us. The call demonstrated her professionalism in her knowledges of the hotel.

The arrival experience was truly one of a kind. The Land Rover Defender used for picking up guests from MTR station to Disney Explorer Lodge is exotic. It quickly immersed guests into the adventure of unknown. I was specially touched by the greetings of several Cast Members who put on the Mickey Gloves. It has been such a long time since my last visit to Disney Explorer Lodge due to pandemic. This warm welcome really made myself feel like home. My journey continued with a quick introduction of surrounding elements and escort to the suite. A special shout out to Front Desk Cast Members who introduced the background story of the Adverturers Suite not only by their words, but also by their acts. Greatly appreciated on their attention to details and their designed dialogs to leave several mysteries for us. A special thanks to F&B & Housekeeping team on their welcome snacks and towel cakes!

The room decorations were truly amazing. Entering the room, you would feel like you have entered a basecamp at the centre of Amazon Rainforest but not an ordinary guest-room. I especially like the backstory of the room that could put guests into the room for Mickey & Minnie Mouse, who happened to gone out for another adventure. The first thing that caught my eyes was the huge Mickey & Minnie's suitcase with their belongings and life-sized shoes. The room was also full of their personal collections gathered around the world such as the Jungle River Cruise boat model as well as Maui's magical fish hook. It took us hours to try to photograph all these little hidden tributes to Disney movies and parks. The in-room treasure hunt is fun and yet challenging but the reward of the hunt was worthwhile. The most impressive decoration was the UV effects on the ceiling and the wall since they are truly out-of-expected. I loved all these elements in the room which are suitable for guests of all ages. The interior designs had great impacts on compensating the outdoor view of the room although it is not a great sea view room. The room was spacious and the soundproof of the room was exceptional even it is located right above lobby. In-room entertainments were ample and suitable for larger group especially with Nintendo Switch.

The room also offered us Snack Platter by the pool with cabana reserved with great portion and super chill environment.

We moved to World Of Color for dinner at night, although I would recommend the hotel could provide a tailored in-room dining menu to let guests could enjoy the time at room, especially with the wooden big dinner table! On the other hand, the breakfast did a great job by directly delivering into the room. I personally think it even better than the Kingdom Club lounge in Hong Kong Disneyland Hotel as direct-to-room breakfast took good use of the room facilities.

Finally, please allow me to thank you again for all of your efforts to make my journey completed. The direct line given enable us to have direct access to Cast Members as our personal guide during our “adventure”. Extremely grateful to all Cast Members who assisted our departure and resolved some of our remaining mysteries regarding the room decoration and treasure hunt. The check out process was speedy and we soon boarding the Land Rover Defender without worrying our luggages to begin our next journey...

Understood that Disney Characters were limited during this period of time but I do hope Mickey & Minnie Mouse could come by when situation goes normal.

I hope I could be with you shortly and see you real soon.
Date of stay: July 2020
Room Tip: Personalised Service, Storytelling, Beautiful Decoration, Clean
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 27 Jul 2020
Dear valuable Guest,

Thank you for taking your valuable time to provide such an encouraging feedback, much appreciated!

We are thrilled to hear of your pleasant stay at our property. Your enjoyment in our facilities and Cast Members services is the highlighted remark to our teams which will definitely enhance the team spirit.

Under the current threat of COVID-19, we do our very best to provide a safe and healthy environment for each of our Guest and Cast Member. We highly appreciated your understanding of the limit Disney Character activities.

Please keep safe and healthy and we look forward to your re-visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 15 July 2020 via mobile

Very nice hotel the newest at hk Disneyland gave us a very quick check In and fun and games for the kids too.
Those building blocks are genius keeps them occupied for ages.

Neg: no gym
Pool closed at 6pm
And only 1 restaurant option

Date of stay: July 2020
Trip type: Travelled with family
2  Thank latbonchimsi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 17 July 2020

Dear valuable Guest,

Thank you for your recent stay at our property and taking your time to share your staying experience with us.

We are delighted to learn that your kids had enjoyed our games and activities!

Please accept our apologies that some of our facilities need to be temporarily close due to the current COVID-19 threat. Safe and health are the top priority for both of our Guests and Cast Members that we strive to provide the most proper measure to offer a safety environment.

Please keep healthy and we look forward to welcoming you and your family back to us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2020

我和我的家人在迪士尼酒店住了兩個晚上,分別是一晚住在迪士尼樂園酒店及一晚住在迪士尼探索家度假酒店。兩間酒店皆給予我們開心愉快的回憶。我特別感謝在迪士尼樂園酒店concierge工作的 Jason: Jason 於我們抵達酒店後向我們簡單介紹了迪士尼樂園酒店的配套及重點,讓我們很快便了解到酒店的設施,也送了一些貼紙給我女兒。還在,我記得第二天當我們需要更換酒店時,酒店職員替我們安排了一輛七人車送我們到迪士尼探索家度假酒店,使正在午睡的女兒不用起來。這一切都使我們有一個開心愉快的假期。

我們將來必定會再次到迪士尼酒店的。

I stayed 2 nights at Disney Hotel, one at Hong Kong Disneyland Hotel and the other night at Disney Explorers Lodge. Both hotels gave me and my family memorable and happy memories. I would like to special thanks to Jason who helped us at the concierge of Hong Kong Disneyland Hotel. His warm welcome to us and caring reminders allow us to get familiar with the hotel quickly. Also, I remember when I switch hotel to Disney Explorers Lodge on the second day, the staff use a 7 seater car to bing us there, so that my daughter who was napping no need to wake up. All these helps allow us to enjoy every moment during our stay.

We will definitely come again later.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank Goleung211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 17 July 2020

Dear valuable Guest,

Thank you so much for taking the time to share your valuable feedback with us, much appreciated.

We are glad to hear of your enjoyable time at both of our properties and delighted to commend our Cast Members for their professional service.

It is encouraging to hear of your re-visit and we very much look forward to welcoming you back!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2020 via mobile

I went to the Adventurers suite at Explorers hotel of HONG KONG Disneyland with my girls friends as an anniversary event last weekend. The suite was newly renovated and is incredible and full of many surprises. The staff were very courteous, helpful and cheerful. We experienced the best services we’ve ever had in Hong Kong. Actually we travelled to many places in Europe and US. Due to COVID-19, we won’t be able to travel this Summer. But the stay at Explorers hotel made us feel like we are travelling and it gave us the best experiences from breakfast in the room, to delicious food in their restaurant and beautiful scenery everywhere in the proximity of the hotel. I will definitely go again with my kids. It’s the only one of its kind in the whole hotel. Need to book early

Date of stay: June 2020
Trip type: Travelled with friends
1  Thank IreneHau25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear IreneHau25,

Thank you for staying at our Lodge and contributed your valuable time in providing feedback of your staying experience, much appreciated.

We are thrilled and highly encouraged by your 5-star rating! Thank you.

We are very glad to learn of your enjoyable stay in our property with our 'Explorer' theme, the facilities, dining experience as well as our Cast Members services. Your comments are definitely the driving force for our teams to keep on doing the best for each of our Guest in all.

We look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2020 via mobile

Clean and cozy, and the price are acceptable. I love the atmosphere of the hotel. Every corner are made of Mickey mouse, even though the body wash and shampoo. And the room are big enough, it's a suitable rest place for the travellers who decided to go Disneyland.

Date of stay: January 2020
Trip type: Travelled with friends
Thank chanj621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear valuable guest,

Many thanks for your recent stay and appreciate your time to provide feedback of your staying experience.

It is good to hear that you had a good staycation with enjoyable experience in our property with our facilities.

We look forward to welcome you in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2020

In early January my family travelled to Hong Kong for 2 days as a layover. We stayed at Disney Explorers Lodge to be away from the city due to the uncertain times. Our first impressions of the hotel were great! The lobby was expansive and grand, the gardens were beautiful and the theming was subdued but stylish. We stayed in a Double Room with Sea View. This room was bigger than expected (ample room for three of us), with two large king sized beds and a large well appointed bathroom. Disney Explorers Lodge amenity kits were provided, along with the standard Disney amenities. The room was amazing and the view over gardens and to the water spectacular! There are 3 restaurants/cafes on the property which all serve great food and snacks (especially the Mickey Waffles!). We even got to meet Mickey and Goofy at breakfast on our first morning! The attention to detail in the hotel, gardens and restaurants was also great! The staff were all extremely friendly and happy to help. During the check in process, the member of staff noticed it was my birthday in around 3 weeks so gave me a 'Happy Birthday' pin. The next day, Housekeeping made a 'Chip and Dale' arrangement with small wash towels and pipe cleaners to take home as a special birthday gift! This was completely unexpected and a lovely Disney surprise! We didn't actually go to Disneyland this trip but transport to the park was easy and convenient. It was also a straightforward train trip into the city and sites of Hong Kong. Overall, a memorable stay in the Disney Explorers Lodge.

Room tip: The sea view rooms are the best. Try to avoid rooms looking over the carpark or rear gardens.
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank MMc2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear valuable guest,

Thank you for staying at our Lodge and contributed your valuable time in providing feedback of your staying experience, much appreciated.

We are thrilled and highly encouraged by your 5-star rating! Thank you.

We are very glad to learn of your enjoyable stay in our property with our 'Explorer' theme, the facilities, dining experience as well as our Cast Members services. Your comments are definitely the driving force for our teams to keep on doing the best for each of our Guest in all.

We look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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