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latbonchimsi
Hong Kong, China

Nice hotel

4.0 of 5 bubblesReviewed 15 Jul 2020via mobile
Very nice hotel the newest at hk Disneyland gave us a very quick check In and fun and games for the kids too.
Those building blocks are genius keeps them occupied for ages.

Neg: no gym
Pool closed at 6pm
And only 1 restaurant option

Date of stay: July 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this review
Responded 17 Jul 2020
Dear valuable Guest,

Thank you for your recent stay at our property and taking your time to share your staying experience with us.

We are delighted to learn that your kids had enjoyed our games and activities!

Please accept our apologies that some of our facilities need to be temporarily close due to the current COVID-19 threat. Safe and health are the top priority for both of our Guests and Cast Members that we strive to provide the most proper measure to offer a safety environment.

Please keep healthy and we look forward to welcoming you and your family back to us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 July 2020

我和我的家人在迪士尼酒店住了兩個晚上,分別是一晚住在迪士尼樂園酒店及一晚住在迪士尼探索家度假酒店。兩間酒店皆給予我們開心愉快的回憶。我特別感謝在迪士尼樂園酒店concierge工作的 Jason: Jason 於我們抵達酒店後向我們簡單介紹了迪士尼樂園酒店的配套及重點,讓我們很快便了解到酒店的設施,也送了一些貼紙給我女兒。還在,我記得第二天當我們需要更換酒店時,酒店職員替我們安排了一輛七人車送我們到迪士尼探索家度假酒店,使正在午睡的女兒不用起來。這一切都使我們有一個開心愉快的假期。

我們將來必定會再次到迪士尼酒店的。

I stayed 2 nights at Disney Hotel, one at Hong Kong Disneyland Hotel and the other night at Disney Explorers Lodge. Both hotels gave me and my family memorable and happy memories. I would like to special thanks to Jason who helped us at the concierge of Hong Kong Disneyland Hotel. His warm welcome to us and caring reminders allow us to get familiar with the hotel quickly. Also, I remember when I switch hotel to Disney Explorers Lodge on the second day, the staff use a 7 seater car to bing us there, so that my daughter who was napping no need to wake up. All these helps allow us to enjoy every moment during our stay.

We will definitely come again later.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank Goleung211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DEL GSM, Guest Services / Front Office at Disney Explorers Lodge, responded to this reviewResponded 17 July 2020

Dear valuable Guest,

Thank you so much for taking the time to share your valuable feedback with us, much appreciated.

We are glad to hear of your enjoyable time at both of our properties and delighted to commend our Cast Members for their professional service.

It is encouraging to hear of your re-visit and we very much look forward to welcoming you back!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2020 via mobile

I went to the Adventurers suite at Explorers hotel of HONG KONG Disneyland with my girls friends as an anniversary event last weekend. The suite was newly renovated and is incredible and full of many surprises. The staff were very courteous, helpful and cheerful. We experienced the best services we’ve ever had in Hong Kong. Actually we travelled to many places in Europe and US. Due to COVID-19, we won’t be able to travel this Summer. But the stay at Explorers hotel made us feel like we are travelling and it gave us the best experiences from breakfast in the room, to delicious food in their restaurant and beautiful scenery everywhere in the proximity of the hotel. I will definitely go again with my kids. It’s the only one of its kind in the whole hotel. Need to book early

Date of stay: June 2020
Trip type: Travelled with friends
1  Thank IreneHau25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear IreneHau25,

Thank you for staying at our Lodge and contributed your valuable time in providing feedback of your staying experience, much appreciated.

We are thrilled and highly encouraged by your 5-star rating! Thank you.

We are very glad to learn of your enjoyable stay in our property with our 'Explorer' theme, the facilities, dining experience as well as our Cast Members services. Your comments are definitely the driving force for our teams to keep on doing the best for each of our Guest in all.

We look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2020 via mobile

Clean and cozy, and the price are acceptable. I love the atmosphere of the hotel. Every corner are made of Mickey mouse, even though the body wash and shampoo. And the room are big enough, it's a suitable rest place for the travellers who decided to go Disneyland.

Date of stay: January 2020
Trip type: Travelled with friends
Thank chanj621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear valuable guest,

Many thanks for your recent stay and appreciate your time to provide feedback of your staying experience.

It is good to hear that you had a good staycation with enjoyable experience in our property with our facilities.

We look forward to welcome you in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2020

In early January my family travelled to Hong Kong for 2 days as a layover. We stayed at Disney Explorers Lodge to be away from the city due to the uncertain times. Our first impressions of the hotel were great! The lobby was expansive and grand, the gardens were beautiful and the theming was subdued but stylish. We stayed in a Double Room with Sea View. This room was bigger than expected (ample room for three of us), with two large king sized beds and a large well appointed bathroom. Disney Explorers Lodge amenity kits were provided, along with the standard Disney amenities. The room was amazing and the view over gardens and to the water spectacular! There are 3 restaurants/cafes on the property which all serve great food and snacks (especially the Mickey Waffles!). We even got to meet Mickey and Goofy at breakfast on our first morning! The attention to detail in the hotel, gardens and restaurants was also great! The staff were all extremely friendly and happy to help. During the check in process, the member of staff noticed it was my birthday in around 3 weeks so gave me a 'Happy Birthday' pin. The next day, Housekeeping made a 'Chip and Dale' arrangement with small wash towels and pipe cleaners to take home as a special birthday gift! This was completely unexpected and a lovely Disney surprise! We didn't actually go to Disneyland this trip but transport to the park was easy and convenient. It was also a straightforward train trip into the city and sites of Hong Kong. Overall, a memorable stay in the Disney Explorers Lodge.

Room tip: The sea view rooms are the best. Try to avoid rooms looking over the carpark or rear gardens.
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank MMc2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear valuable guest,

Thank you for staying at our Lodge and contributed your valuable time in providing feedback of your staying experience, much appreciated.

We are thrilled and highly encouraged by your 5-star rating! Thank you.

We are very glad to learn of your enjoyable stay in our property with our 'Explorer' theme, the facilities, dining experience as well as our Cast Members services. Your comments are definitely the driving force for our teams to keep on doing the best for each of our Guest in all.

We look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2020

Its just been over a year since we stayed last Mother's Day, at Disney Explorers Hotel (DEL) .. this year's Father's Day and a birthday came at the right time, a reason to breakaway from the daily rituals of #EatSleepWorkRepeat, to spend a weekend staycation in one of our favourite treehouse/home-away-from-home

Although Hong Kong itself is luckily way down below on the global list of affected countries, just like HKDL Hotel, DEL has adapted well with necessary requirements as they continue to provide hospitality, food & beverage, entertainment, etc to her customers. Be it as simple as checking body temeperatures even before entering the hotel, sanitizer stations everywhere, staff wearing masks, improved hygiene quality, etc, me & my family felt safe and satisfied with DEL/Disney's operations standards, which made her an easy first choice to stay at at local establishment, during these past 6 months.

Rooms are the same, lots of space, big/comfy beds...yes, rainshower works relaxingly fine as last time

...the pool is open but they have understandbly increased cleaning sessions... social distancing is encouraged, as evidenced by signages or markings on the ground...guests are reminded that they do have a limit to guests in the pool area and if reaches capacity, other guests will need to form a distanced queue outside of area

...breakfast continues to be served in the chinese restaurant, Dragon Wind (ie the World of Color restaurant does NOT currently). The breakfast buffet here is amazing, especially the asian/chinese section, usually ....again, due to safety/health concerns, an open buffet is not sensible, so just like at HKDL Hotel's Enchanted Garden, we get a set menu of American, Chinese...theres also eggs benedict and a kids' menu choice (do verify with your server which items are under your breakfast package) ...portions are reasonable, enough per person...tables are distributed as required/allowed, and restaurant staff remain alert when assigning/seating guests, keeping socdist in mind. For reference, World of Color is open for lunch thru dinner... Chart Room Cafe (between abovementioned restaurants) open thru the day, but have limited items eg no hot foods, breads, etc but do have hot/cold drinks ...again, I assume this is how DEL has had to adjust, whether based on demand &or current issue affecting local/international industry ...there is in-room dining, again some adjustment in the menu, but no problems occured when ordering/receiving items (take note items are delivered in takeway boxes, w/disposable cutleries) ...there are items not on the room service menu, but at the restaurant's menu that you can order/collect as takeaway, fyi.

You do feel a difference in the overall atmosphere, caused by the pandemic, but because DEL/Disney follows strict pre-cautionary guidelines & staff do their all to keep her guests safe and comfortable when at the resort areas, the feeling quickly goes away, once a CastMembers wishes you have 'a magical day!...so, besides Ariel's shore above, no matter its gardens, the rope bridge in between, the tree up high , come back for another exploration at DEL...you know you'll love it...everytime

...Thank you, 'Joe/Tim/Tiffany, Kan, Karen, Colin, Sa, Steve, Karl, Po Yan, Rex/Ivy, Matthew/Jacky, Linda, William' … << but most especially to Nicole, as your 'personal touch' was unexpected but is greatly appreciated">> ...Dear Fannie, sorry we missed you this time, but be assured that abovementioned (and those we met but forgot to take note of) are all in sync when it came to providing the company's famous brand of service., so no worries....and thanks again Fanny C for assisting with related arrangements for this year's Fathirth Day .....and finally: 'Bravo!Ms Young!Bravo!'

Date of stay: June 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank JoseAN1167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DELGSM, Senior Manager at Disney Explorers Lodge, responded to this reviewResponded 2 July 2020

Dear valuable guest,

Thank you for staying at our Lodge and contributed your valuable time in providing feedback of your staying experience, much appreciated.

We are thrilled and highly encouraged by your 5-star rating! Thank you.

We are very glad to learn of your enjoyable stay in our property with our 'Explorer' theme, the facilities, dining experience as well as our Cast Members services. Your comments are definitely the driving force for our teams to keep on doing the best for each of our Guest in all.

We look forward to welcoming you back in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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