We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,245)
Filter reviews
3,245 results
Traveller rating
2,350
712
141
27
15
Traveller type
Time of year
LanguageAll languages
More languages
2,350
712
141
27
15
Show reviews that mention
All reviews garden wing shang palace chi spa old wing horizon club summer palace in room dining fitness center beautiful hotel business trip breakfast buffet room rate tourist attractions indoor pool concierge staff business center non smoking
Filter
Updating list...
7 - 12 of 3,245 reviews
Reviewed 4 weeks ago via mobile

Among 6000+ five star hotels in Beijing, the Beijing Shangri-La still reigns as a top luxury hotel that is timeless and marvelous. I chose the Shangri-La for its proximity to Peking and Tsinghua University, and it did not disappoint. Having stayed at many other luxury hotels in Beijing, I am still impressed with the extraordinary hospitality and service of this hotel, which I have consistently stayed at since back in the ‘90s.
The rooms in the Garden wing are more dated but the rooms in the newer Valley Wing are spacious and comfortable, with a spacious sitting area, desk, marble bathroom and closet.
The best perk about staying at the Valley Wing is access to the Horizon Club, a lounge that is accessible to guests in the Valley Wing. I would like to express my gratitude to all the staff at the Horizon Lounge. I truly appreciated their warm greetings everyday when I go for the complimentary breakfast and happy hour which was actually more like dinner. I wish to thank Ms. Jeanna Wang, manager of the Horizon Club, for taking care of me when I needed help and making me feel like this hotel is a home away from home. She always goes the extra mile to ensure all the guests feel welcome and taken care of. It is heartwarming to come back to the Shangri-La at the end of long work days in Beijing. The Shangri-La will always be my top hotel choice in Beijing because of its service (people); it is one of the best timeless hotels with great service.

Stayed: September 2018, travelled on business
Thank Llai99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaBeijingMgmt, General Manager at Shangri-La Hotel, Beijing, responded to this reviewResponded 4 weeks ago

Dear Llai99, thank you for sharing your good comments during your recent visit, we are pleased that you enjoyed staying with us. We are delighted to know our team looked after you, especially your recognition to Jeanna Wang will be pleased to know she was able to make your stay so memorable. As you mentioned, our Valley Wing rooms along with our complimentary services are indeed a favorite of our many regular guests. We are taking note on Spa pricing comment and while we are quite consistent with similar establishments in Beijing, we aim to offer a greater guest experience and value. We look forward to welcoming you back to the hotel in the near future. Thank you and best regards, Stephan Kapek / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Thank you for the help of Archer at the front desk. I can't book a room in Beijing. Thank you for letting us stay at the hotel as soon as possible. He also sent a small cake and a lovely gift to my child. All the unpleasant before were gone.

Stayed: September 2018, travelled on business
Thank xpzhou86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaBeijingMgmt, General Manager at Shangri-La Hotel, Beijing, responded to this reviewResponded 4 weeks ago

Dear xpzhou86, thank you for sharing your good comments during your recent visit, we are pleased that you enjoyed your stay with us and to know our team looked after you, especially your recognition to Archer who will be pleased to know he was able to make your stay so memorable. We look forward to welcoming you back in the near future. Thank you and best regards Stephan Kapek / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

The hotel is located a little far from most major sites, but it is beautiful (gorgeous gardens, amenities, etc..) and the staff are great and always accommodating. I wouldn't hesitate to stay here again. The single complaint I have is that they make you walk through a metal detector and put your belongings through an X-ray scanner, and if you have liquor, they won't let you through. Obviously a cash grab considering there's a market next door. Still a great property though.

Stayed: September 2018, travelled as a couple
Thank LouieHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaBeijingMgmt, General Manager at Shangri-La Hotel, Beijing, responded to this reviewResponded 4 weeks ago

Dear LouieHM, thank you for staying in Shangri-La Hotel, Beijing and for taking the time to share your good experience on TripAdvisor.com. We are pleased that you enjoyed your overall stay with us. We look forward to welcoming you back in the future. Thank you and best regards, Stephan Kapek / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

This is a very good hotel. Great venue in Beijing for your business stay. Very professional and helpful staff. They catered for English speaking guests like myself and my colleagues.
The buffet breakfast featured both Eastern and Western meals, all delicious.
Highly recommended.

Stayed: March 2018, travelled on business
Thank NMinors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaBeijingMgmt, General Manager at Shangri-La Hotel, Beijing, responded to this reviewResponded 29 August 2018

Dear NMinors, thank you for staying in Shangri-La Hotel, Beijing and for taking the time to share your good experience on TripAdvisor.com. We are pleased that you enjoyed your overall stay with us. We look forward to welcoming you back in the future. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards, Stephan Kapek, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018

Good stay all around, pros and cons below.

Pros
- Modern
-Typical Shangri-la Service and layout
- Good dining options
- Large rooms, good value for money
- Two wings, Vally Wing newer
- Some staff spoke English, fairly rare for Beijing

Cons
- Hotel is out of the city and can be a pain to get to the main part of town
- Taxis hard to come by due to location
- Room smelt of smoke, assumed it came in through the vents for air con
- Some staff in restaurants couldnt speak English which made things hard at times

  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank SimonR745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaBeijingMgmt, General Manager at Shangri-La Hotel, Beijing, responded to this reviewResponded 29 August 2018

Dear SimonR745, thank you for staying in Shangri-La Hotel, Beijing and for taking the time to share your experience. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards, Stephan Kapek, General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews