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Reviews (1,263)
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2 - 7 of 1,263 reviews
Reviewed 11 October 2020 via mobile

I always book this hotel for my husband whenever he goes to Bogota, the suite is one of the biggest in the city and is very spacious. Book online to save $$. Their staff is great and very friendly. Dry cleaning available.

Date of stay: February 2020
Trip type: Travelled solo
2  Thank teresita08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Gonzalez, Atención al huésped/Recepción at Sonesta Hotel Bogota, responded to this reviewResponded 20 November 2020

Dear Teresita, We appreciate the time that you spend to share with us your opinion about your experience at the hotel. Is important to know that you enjoy your stay, we hope that you come back soon.

Have a nice day,

Alejadra Orozco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2020

Came for a 4 day business trip. Perfect hotel. I left my phone in can first day and me and 3 Sonesta employees got the phone back. Great location. Great service. Nice rooms. All around great- will stay here again.

Date of stay: February 2020
Trip type: Travelled on business
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Clara Q, General Manager at Sonesta Hotel Bogota, responded to this reviewResponded 3 March 2020

Dear Ken S

Thank you very much for your comments, for us is always a pleasure to help our guest and everything that they need, thank you for choosing us as your hotel in the city and we look forward to your next visit.

Best regards,

Maria Clara Quiros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2019 via mobile


We have booked this hotel recommended to us,
I have to say the service is incapable, Excellent! The girls at the Frondesk are super nice always with a smile.
The girl (black hair) do not remember her name  checked us in with a great smile and always we pass by in the lobby she will great us with our last name! that is professionalism!!

The room at the hotel were great super nice and accommodating! Great service from the housekeeping team!
They also made our stay very pleasant, I was not really happy with the view of our room however that's okay!

Restaurants Cooks Peruvian was excellent  (lunch and Breakfast super nice buffet!)
Porterhouse they need to work a little more on the food, not that tasty! however our server was excellent!

Hotel Location was very easy with everything near by and walking distance, right 5 min walk you are at a big mall called "Unicentro"

In total I will give the hotel a rating of 4.8 stars
And definitely  will stay again at your hotel,

Before I forget a special thank to our guest service Nayibe for arranging the bottle of champagne in our room when we arrived!

Thank you and keep up the good Job!

Date of stay: September 2019
Trip type: Travelled as a couple
Thank louialexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Clara Q, General Manager at Sonesta Hotel Bogota, responded to this reviewResponded 22 October 2019

Dear Louialexander

Thank you very much for your kind comments and for highlight the excellent job of our staff, it is always a pleasure to help and provide memorable experiences to our guests. We hope we can count on your visit very soon again.

Best regards,

Maria Clara Quiros
General Manager

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Reviewed 16 October 2019 via mobile

We had to go for a medical visit of my wife to the Clinica Santa Fe in Bogota, and opted to stay in a hotel not too far out from there.
The hotel is situated in a rather safe area, and by walking distance to a good shopping mall with a nice movie theater ( where we watched The Avengers End Game, when it first started showing).
The hotel staff was very friendly. The breakfast buffet was good with many choices. Rooms could be a big bigger, but acceptable. Wifi good.
The hotel provides a good and reliable service taxi , which we often used.

Date of stay: April 2019
Trip type: Travelled with family
Thank camacuri2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Clara Q, General Manager at Sonesta Hotel Bogota, responded to this reviewResponded 22 October 2019

Dear Camacuri2

Thank you very much for your comments, for us is really important to always provide to our guest a memorable experience, not just a stay and that is why for us really matter that our guest enjoy our service, facilities and surroundings, we are really glad to know that you had an excellent stay in our hotel. We hope we can count on your visit very soon.

Best regards,

Maria Clara Quiros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019

We booked this hotel thu Expedia., which had relatively good reviews. We stayed there because we wanted to stay in the north part of Bogota.
Check in was fast and efficient.
Rooms where regular size for Colombia, however it was hot. AC would work for an amount of hours, and then shut down, and had to wait to restart it.
Reading light on the wall were lose, and very uncomfortable, as every time you woke up you would hit the lighting fixture.
Lights in the room were very dim as as well.
Breakfast as good, and room service was very fast and efficient can't complain on that.
Overall experience it was not bad, however it was not the worst. You could go thru it. Love the location however.

Room tip: request room looking outside, and not inside the hotel
Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
1  Thank NPSTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Clara Q, General Manager at Sonesta Hotel Bogota, responded to this reviewResponded 22 October 2019

Dear NPSTER

Thank you very much for your comments, they are an excellent improvement opportunity and we really value them, because it will help us to be better and that way provide a better experience to our guest every time they come to our hotel. We hope we can count on your visit very soon again.

Best regards,

Maria Clara Quiros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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