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All reviews gold floor grand mosque cedar lounge mosque view marco pierre cuiscene restaurant creek view gold club view room wet room sheikh zayed mosque floor to ceiling windows lebanese restaurant pool bar pool staff sun loungers fabulous hotel
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Reviewed 1 May 2018

Poor Housekeeping service and overall guest reaction service is below average
Got really disappointed and expected better level of customer service specially after raising an official complaint related to the issue.

Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank amiralfarid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontBabAlBahr, Front Office Manager at Fairmont Bab Al Bahr, responded to this reviewResponded 4 May 2018

Dear amiralfarid,

Thank you very much for taking the time to share your recent experience with us. We are truly sorry to know that your overall experience was not up to your expectations. At Fairmont Bab Al Bahr, guest feedback is vitally important to us and all comments are considered as an opportunity to continuously improve the quality of our services. Thus, we would really appreciate to have the chance to communicate with you and learn more about your visit. Kindly contact me directly at Khurram.Kazmi@Fairmont.com and I look forward to hearing from you. We trust that you will give us the opportunity to serve you once again in the near future.

Sincerely,
Khurram Kazmi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

I had friend visit from oversea and it was too hot to show her the city. So we decided to have afternoon tea instead. It is free valet parking, very friendly staff and beautiful hotel decor. We arrived early but still took sometime to order anyway because of too many tea selection. ( Some of them I never heard the name before. ) Well, we made the right decision with Rooibos tea.
And those fresh made cakes and sandwiches were so yummy. We almost finish all of them. :)

Stayed: April 2018, travelled with friends
Thank louiszeena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontBabAlBahr, General Manager at Fairmont Bab Al Bahr, responded to this reviewResponded 7 May 2018

Dear meenameenie,

We are very happy to hear that you had a memorable experience at Fairmont Bab Al Bahr and that you enjoyed our afternoon tea. We hope that we can welcome you back again very soon.

Kind regards,

Elias Chakhtoura
General Manager

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Reviewed 30 April 2018

It was incredible from start to finish. The view from our room looked over the Grand Mosque. We went will the Gold package and it didn’t disappoint. Breakfast, afternoon tea, dinner, drinks all included. Will definitely be coming back to stay again.

Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank dermot652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontBabAlBahr, General Manager at Fairmont Bab Al Bahr, responded to this reviewResponded 30 April 2018

Dear dermot652,

We are very happy to hear that you had a memorable stay experience and that Fairmont Gold Team took great care of you during your stay. We appreciate you recommending Fairmont Bab Al Bahr to others and hope that we can welcome you back again very soon.

Kind regards,

Elias Chakhtoura
General Manager

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Reviewed 29 April 2018

My husband & i have just spent another fab 10 days at the Fairmont hotel.
This time we stayed on the Gold Floor & it was exceptional.
All the staff again were very professional & friendly and nothing was too much for them.
As i don't eat bread Subin the chef always had a a beautiful chicken and avocado salad waiting for me at afternoon tea.
I am sorry i cannot remember all the Gold Floor staff names as they were all fantastic professional and friendly. Always pleased to see you.

All the staff in the hotel were fantastic but the following staff deserve a special mention:-
Suraj on the gold floor who arranged a birthday cake and balloons to be delivered to my room as a complete surprise.
Paul on the gold floor who always had a smile on his face and always kept my glass topped up.
Herbert from Frankies restaurant with the beautiful smile
Rohail and Tharanga the life guards who were so professional and friendly helping us make up our loungers on the beach every day.
Elias from the Cuisine restaurant who was always professional and friendly.
Last but not least our friend Khushpal from the Cuisine restaurant who once again went out of his way to ensure our table and food was satisfactory.
We will definitely be visiting the hotel again.

Room Tip: Choose a room facing the canal and mosque
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontBabAlBahr, General Manager at Fairmont Bab Al Bahr, responded to this reviewResponded 30 April 2018

Dear tracyg001,

Thank you so much for taking the time to share your review! We appreciate your loyalty and recognition of our team. It is good to know that they continue to make each visit feel comfortable and we hope to have you back many more times.

Kind regards,

Elias Chakhtoura
General Manager

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Reviewed 29 April 2018

Love ths hotel. Amazing location in Abu Dhabi with a great pool - good variety of restaurants and bars - the pool is a personal favourite with a busy bar and great drinks - the view is perfect. The water in the sea is good as well - recommended.

Stayed: September 2017
1  Thank Peteski2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontBabAlBahr, General Manager at Fairmont Bab Al Bahr, responded to this reviewResponded 29 April 2018

Dear Peteski2016,

We are so happy to hear that you had a memorable stay experience at Fairmont Bab Al Bahr. We appreciate you recommending our facilities to others and hope that we can welcome you back again soon as well.

Kind Regards,

Elias Chakhtoura
General Manager

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