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All reviews aubergine restaurant cigar bar the club lounge neve tzedek carmel market concierge service breakfast buffet pool staff nice pool executive room guest relations rooms are spacious pool area is mediterranean sea sea view business lounge martina
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Reviewed 26 July 2017 via mobile

I'm sorry to report this convention size hotel with 5 stars isn't 5 stars because the concierge service literally stranded us, cancelled our transportation the very afternoon we were scheduled to attend the Maccabee opening ceremony in Jerusalem. ...,no apologies or concerns, in fact they said, what's Macabbee when the Macabbee flags and Argentine/ Venezuelan contingency were residing there and had a booth in lobby!!!
They didn't leave us a message or set up alternate transportation.
In fact, they arranged for a van to transport a few of the guest and were charging our rooms and all we were suppose to do was show up at the concierge suite to meet the other guest and board the van. In fact, we were in the concierge suite that very morning confirming this plan. We arrive 4:45, no guest, the concierge told us it was cancelled because the other guest (we don't know who they are) chose an alternate plan and departed earlier!

We went to the manager, who of course was not available, spoke to an assistant manager and she wasn't even aware all the Macabbee guest had traveled to Jerusalem for the spectacular opening ceremony. We realized it was a waste of time to deal with this and figured out how to get to Jerusalem. We never heard a word from them, no apology, in fact, the concierge said he left a message in our room- there was no message.
What a shame to have to report this because the employees in the lounges, restaurants and housekeeping are sublime. The morning breakfast sitting near the Mediterranean is sublime.

Stayed: July 2017, travelled with family
Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EranHendler, Resident Manager at InterContinental David Tel Aviv, responded to this reviewResponded 27 July 2017

Dear djgreenwall,
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments, and we will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. One in which parallels the service you did receive from the lounge, restaurants, and housekeeping.

Sincerely,
Eran Hendler
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

Located in the heart of Tel Aviv with a breathtaking view of the Mediterranean Sea is only out done by the sunset. The breakfast on the third floor was really nice with every effort by the staff to enable you to enjoy your stay. Business, pleasure, or just visiting the Holy Land. This is a wise choice.
Don't forget to check out the twenty fourth floor for a night cap. Awesome place with an awesome staff the list of good goes on and on.

Room Tip: The house keeping was off the chart! Always had the room well supplied and in perfect order.
  • Stayed: July 2017, travelled on business
    • Value
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Thank loveoldcars57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EranHendler, Resident Manager at InterContinental David Tel Aviv, responded to this reviewResponded 26 July 2017

Dear loveoldcars57,

Thank you for taking the time to leave such a nice review of the hotel. I am pleased to hear you enjoyed your stay with us. We value your feedback, and we hope to welcome you back soon!

Sincerely,

Eran Hendler
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

One word about David Intercontinental "Awesome" service could not have been better food was great. Room was always clean and staff was on the spot when u needed something. No matter what time of day or night staff was always cheerful and very helpful

  • Stayed: July 2017, travelled on business
    • Value
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Thank billlyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EranHendler, Resident Manager at InterContinental David Tel Aviv, responded to this reviewResponded 26 July 2017

Dear billlyons,

Thank you so much for your kind review! I am pleased to hear you enjoyed your stay with us. We take great pride in the service we provide, and we value your feedback. We hope to welcome you back again soon!

Sincerely,

Eran Hendler
Resident Manager

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Reviewed 24 July 2017

Outstanding Service, facilities, location, Concierge assistance, breakfasts, room size, cleanliness, exercise facility, spa facility, gorgeous pool and deck, and you may order drinks and food poolside. No real complaints. The mattress was loved by my wife, but it was a bit soft for my back. Not a reason not to stay there. They replenished our water every day, and it was used with the heat/humidity in Tel Aviv in July. They couldn't do enough for you.

Room Tip: They are all great!
  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EranHendler, Resident Manager at InterContinental David Tel Aviv, responded to this reviewResponded 25 July 2017

Dear Howard W,

Many thanks for your wonderful comments. We look forward to welcoming you back from your home away from home very soon!

Kind regards,
Eran Hendler
Resident Manager

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Reviewed 21 July 2017

Overall the hotel is excellent. Great location. All possible amenities. Clean and modern. The breakfast is outstanding even by Israeli standards. Optional seating on the beautiful outdoor deck overlooking the pool and beach. The one area needing improvement is the front desk experience. The wait is too long.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
Thank Lawrence K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EranHendler, Resident Manager at InterContinental David Tel Aviv, responded to this reviewResponded 25 July 2017

Dear Lawrence K,

Many thanks for your wonderful comments. We look forward to welcoming you back from your home away from home very soon!

Kind regards,
Eran Hendler
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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