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Reviewed 30 August 2016 via mobile

Great location right on the beach. The room was clean and the staff was friendly. Exactly what I expected from a Crowne Plaza.

Will book again next time we are in Tel Aviv. Definitely recommend this hotel.

Stayed: July 2016, travelled as a couple
Thank BryanG492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 1 September 2016

Dear Mr. Bryan G
Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!
We do appreciate the high scores for Cleanliness and for the Service.
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.
Again, thank you for staying with us and taking the time to give feedback.
We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach.
Sincerely yours,
Lee Ben-moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2016

We celebrated our son's Barmitzvah at this hotel in July 2016, with a group booking of 19 rooms. Our celebration included full use of the hotel's synagogue for the Barmitzvah, a private Israeli breakfast for 70 guests and a private BBQ on the hotel's deck - over looking the sea and Tel Aviv's sunset.
The staff were exceptional from the moment we started discussing options for our celebration and special recognition must go to Moran and Jad for their tremendous hard work. Everything was perfect; the rooms, the food, the service.
We look forward to returning to the Crowne Plaza Tel Aviv in the near future and highly recommend it for holidays and celebrations.
Thank you

  • Stayed: July 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank drstsandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 4 September 2016

Dear Ms./Mr. drstsandler,

Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for your comprehensive review.

We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are particularly appreciative of your comments about Moran, and Jad.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with Moran, Jad, and our entire personnel, as reinforcement to continue our efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Crowne Plaza Tel Aviv Beach.

Sincerely yours,

Ivo Jacome
Guests Services Manager

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Reviewed 26 August 2016

Very good staff, pretty good rooms, great location, and perfect for the price. Really enjoyed it. Was perfect location to be able to go and relax at the beach. The restaurant didn't have the best breakfast, but everything else was great, had a great view from the restaurant and bar too.

Stayed: August 2016, travelled on business
Review collected in partnership with this hotel
Thank xsandman00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 28 August 2016

Dear Mr. xsandman00
Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!
You have covered most aspects of your stay and we are particularly appreciative of your comments about the room.
It is always hugely motivating when one takes the time to acknowledge the facilities and amenities concerned.
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations.
Whilst we are pleased with the good comments, we truly value the critical comments as this gives us the opportunity of improving what we can offer to enhance your stay.
We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach.
Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016

i am writing this review on behalf of Jenny Tuil who just had her daughters wedding weekend here. We were so delighted with the hotel, the location, the delicious food and amazing service. The weekend was made so special because of two people, one is the Guest Relations Manager JAD HABASH, who was so kind, so willing to help organize and always make everyone feel so comfortable. Secondly, Arthur, from the dining room was just amazing, so thoughtful and helped us whenever we needed help. The location is wonderful, a lift down to the sea and a view to die for. Thank you for making our weekend so memorable.

  • Stayed: July 2016, travelled with family
    • Location
    • Service
Thank yve42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 28 August 2016

Dear Mr. yve42
Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!
We are particularly appreciative of your comments about JAD and Arthur . Your comments will be shared with them, and with our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.
We look forward to welcoming you back to our establishment.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2016

Awesome location on the beach. Most hotels that are "on the beach" in Tel Aviv are at least across a major road, if not a block or two away. This hotel (like the Renaissance to the south and Herrods to the north) are actually on the beach. And it's a great beach.

Unfortunately, that's the only good thing about this hotel. Everything else is not acceptable.

We stayed there about 5 years ago. At the time, it was starting to be run down, but everything else -- service, food, etc -- was fine, so we tried it again. Unfortunately it has gone significantly downhill since then, and is now an embarrassment to the Crowne Plaza name.

The place is getting really run down. Not in a "it's time for a refresh but basically OK" way, but in a "I’m starting to worry about the structural integrity" way. For example, the exterior wall next to our balcony was cracking and concrete was starting to fall off.

Service was questionable. We went for a light meal around 3:00, and it took 90 MINUTES to complete the meal. Worst, the staff was basically unconcerned, as if this happens all the time. Which it probably does.

They try to cheat you at every step. They had a special for $20 for breakfast per room per night ("USD 20: Add breakfast (up to 2 guests)") , but then when you book it they add an ADDITIONAL $20 for the second person, so you paying $20 PER PERSON, not per room. After a long time on the phone with Crowne Plaza they agree to refund the difference, and gave me a refund to my credit card. However, they did it in a way that did not actually decrease the rate, so when I checked-out the charge was still there.

Besides the beach, there is nothing of interest nearby. Some shopping / dining options a couple blocks to the south and east, but the immediate area is not very inviting.

Breakfast was decent, but same food every day. Not as good as it used to be.

Yes, it's a great location on the beach, but you'll have a much happier vacation staying at a place that values you as a customer, even if you need to cross the street to get to the beach.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 4 September 2016

Dear Guests,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for taking time out of your busy day to leave us a candid review. We would like to apologize for the issues you experienced at our hotel.

We do appreciate the high scores for the location.

We are so sorry to see you did not enjoy your overall experience with us. We want to assure you Crowne Plaza Hotels are very proud of its level of service, cleanliness and quality of its product and we are not different at the Crowne Plaza Tel Aviv Beach.

We are trying to understand what situations took place that left you feeling disappointed with our hotel.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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