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All reviews business lounge retractable roof tel aviv beach club room business trip the executive lounge breakfast buffet is reception desk enjoyed my stay mediterranean sea rachel jad israel concierge jaffa port tlv
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Reviewed 25 August 2016

Awesome location on the beach. Most hotels that are "on the beach" in Tel Aviv are at least across a major road, if not a block or two away. This hotel (like the Renaissance to the south and Herrods to the north) are actually on the beach. And it's a great beach.

Unfortunately, that's the only good thing about this hotel. Everything else is not acceptable.

We stayed there about 5 years ago. At the time, it was starting to be run down, but everything else -- service, food, etc -- was fine, so we tried it again. Unfortunately it has gone significantly downhill since then, and is now an embarrassment to the Crowne Plaza name.

The place is getting really run down. Not in a "it's time for a refresh but basically OK" way, but in a "I’m starting to worry about the structural integrity" way. For example, the exterior wall next to our balcony was cracking and concrete was starting to fall off.

Service was questionable. We went for a light meal around 3:00, and it took 90 MINUTES to complete the meal. Worst, the staff was basically unconcerned, as if this happens all the time. Which it probably does.

They try to cheat you at every step. They had a special for $20 for breakfast per room per night ("USD 20: Add breakfast (up to 2 guests)") , but then when you book it they add an ADDITIONAL $20 for the second person, so you paying $20 PER PERSON, not per room. After a long time on the phone with Crowne Plaza they agree to refund the difference, and gave me a refund to my credit card. However, they did it in a way that did not actually decrease the rate, so when I checked-out the charge was still there.

Besides the beach, there is nothing of interest nearby. Some shopping / dining options a couple blocks to the south and east, but the immediate area is not very inviting.

Breakfast was decent, but same food every day. Not as good as it used to be.

Yes, it's a great location on the beach, but you'll have a much happier vacation staying at a place that values you as a customer, even if you need to cross the street to get to the beach.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivo J, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 4 September 2016

Dear Guests,

First of all, thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, and for taking time out of your busy day to leave us a candid review. We would like to apologize for the issues you experienced at our hotel.

We do appreciate the high scores for the location.

We are so sorry to see you did not enjoy your overall experience with us. We want to assure you Crowne Plaza Hotels are very proud of its level of service, cleanliness and quality of its product and we are not different at the Crowne Plaza Tel Aviv Beach.

We are trying to understand what situations took place that left you feeling disappointed with our hotel.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely yours,

Ivo Jacome
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016

This hotel is one of many alongside the beach of Tel Aviv. It is well located near the town centre and the beach. The hotel is run down like most buildings in Israel (dirty carpets, dust, tired looking furniture etc) but I found the customer service in this hotel excellent. Every request was met immediately and with a smile. The breakfast buffet was also excellent hence I will return there for sure. The room was spacious enough with a little balcony which was nice with good amenities. I used the gym which has some good machines but again they are old (not fully functional) and the room is crammed/dirty.

  • Stayed: August 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Christel88_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 23 August 2016

Dear Mr. Christel88_13
Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review and for being so detailed in the good, and the opportunities to improve.
We want to assure you Crowne Plaza Hotels are very proud of its level of service, cleanliness and quality of its product and we are not different at the Crowne Plaza Tel Aviv Beach.
Whilst we are pleased with the good comments, we truly value the critical comments as this gives us the opportunity of improving what we can offer to enhance your stay.

We will address these issues and we are confident when you return you will see the improvements made.

Thank you again for your review.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016

Very nice experience... reception employees are really good and helpful. Room service is prompt. I got room on the top most floor in this hotel. View was amazing & refreshing. Rooms are bit old but maintenance was good. Food at this hotel is really nice.

  • Stayed: July 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank kumasrikm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 23 August 2016

Dear Mr. kumasrikm
Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!
We are particularly appreciative of your comments about reception employees. Your comments will be shared with them, and with our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.
We do appreciate the high scores for Cleanliness, Rooms and Service .
Again, thank you for staying with us and taking the time to give feedback.

We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016 via mobile

Having just stayed at the Crowne Plaza in Jerusalem, it was an interesting comparison with the Crowne Plaza in Tel Aviv. It is right on the beach, near a variety of other big hotels. Jerusalem's has better inside gift shop and jewelry options, the breakfast here was fine. A new feature is how you get to your room-you call the elevator from a touchpad and tell it your floor from in front of the elevators, and wait for the one assigned to you to come. Everyone still looked for the buttons once getting into the elevators-it was a while to get used to.

Stayed: July 2016, travelled with friends
Thank Lspdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 23 August 2016

Dear Mr. Lspdoll
Thank you so much for your review of our hotel. We are pleased you enjoyed your stay with us!
Thank you for taking the time to express your thoughts.
You have covered most aspects of your stay and we are particularly appreciative of your comments about the breakfast.
It is always hugely motivating when one takes the time to acknowledge the facilities and amenities concerned.
Please accept our sincerest apologies for the Elevator issue you experienced.
We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016

Absolutely amazing hotel. Rachel, Rose and Ahmet took care of me in the exec lounge...they were always there to take care of my every need. Dana in Paraliya restaurant was also amazing. Next time I will try a massage. Location is great and if I have a choice, I'll always stay at this hotel when I'm in Tel Aviv.

  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rgfromgermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 16 August 2016

Dear Mr.rgfromgermany,
As always, we are glad to read feedback of the Crowne Plaza Tel Aviv Beach.
We are pleased you enjoyed your stay with us!
We are particularly appreciative of your comments about Rachel,Rose, Ahmet and Dana. Your comments will be shared with them, and with our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.
We look forward to welcoming you back to our establishment.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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