Dear Orry,
We are so sorry to hear you did not enjoy your experience with us at Prima Palace and apologize for any inconvenience you experienced during your stay. First, with regard to the parking, if the parking lot is full, we do not have a way to help, though we would love to be able to find parking for all our guests, it is not reasonable in Jerusalem where parking is very difficult to find.
Regarding the size of the room, you had one of the nicest rooms with a sofa and is a Deluxe sized room and we checked the room thoroughly and found it clean. This is true as well for the bath which we checked twice and found no issues.
We do wish that you had contacted us during your stay so we could have done everything we could to help enhance your stay while you were still on-site.
Feel free to contact us at the hotel directly if you so choose.
Again, we are sorry you did not enjoy your time with us in Jerusalem.
Regards,
Deena Moskowitz
Guest Relations Manager