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Bronwyn H

Definitely recommended!!

Review of Atlas Hotel
5.0 of 5 bubblesReviewed 20 Oct 2024
From the moment you walk into the lobby, you feel very welcome. The staff were lovely, breaky great, and they even do your laundry for free. The rooms have all you need, and open onto a well appointed central balcony area. I was quite ill and one of the reception staff went to the chemist for me - so helpful 🙏.
Thanks heaps, Atlas team
Date of stay: October 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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      Reviews (131)
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      1 - 6 of 131 reviews
      Reviewed 13 January 2024

      A friend and I stayed at the Atlas Hotel in Dushanbe. After a long day, she was alone in her room and went to take a shower. As she came out of the bathroom and had no clothes on, she found a stranger going through her belongings. When she screamed, he quickly ran from the room.

      After this crime was reported to the front desk, they were less than helpful. The police were not called. They did not try to check the key card system to see how someone could have gotten in or whose card was used. They told her that she could not change rooms. In short, they ignored her and treated her as a bother rather than as a crime victim.

      Superficially, the rooms look beautiful. It is easy to show up at a hotel, quietly spend the night, and then leave. However, a true measure of a place is how you are treated when you do need their help. In this regard, the Atlas Hotel is a failure.

      Room tip: Bring a portable lock for your door.
      Date of stay: October 2023
      • Trip type: Travelled with friends
        • Value
        • Location
        • Service
      Thank 315jamesl
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      firuz muradov, General Manager at Atlas Hotel, responded to this reviewResponded 20 February 2024

      Dear James Lee,

      We are truly sorry to hear about your friend's unfortunate experience at Atlas Hotel. Such incidents are unacceptable, and it's disconcerting that she did not receive adequate support during this difficult time. We firmly believe that every guest should feel safe and respected during their stay.

      Our reputation for excellence has been consistently demonstrated through positive feedback we have received across various online platforms. As can be seen from the reviews and feedback posted on popular travel and accommodation websites such as TripAdvisor, Booking.com, Expedia, and Bronevik, our services have been highly rated and well-received. This solid track record dates back to 2015, and throughout this time, we have managed to maintain a high level of customer satisfaction. We have always taken pride in our ability to meet, and often exceed, customer expectations, and this is reflected in the feedback we have received. Importantly, we have never had any similar incidents or negative feedback on any of these platforms, which underscores our commitment to quality and customer satisfaction.

      In order to appropriately understand and address these issues, we request that your friend provide more details by sending an email to info@atlashoteldushanbe.com. Your insights are invaluable in helping us to improve our services and facilities.

      We highly value your feedback and assure you we are taking this matter very seriously. We will thoroughly investigate this incident with the highest priority. Please accept our profound apologies for the distress caused. We are determined to implement necessary measures to prevent similar situations in the future.

      Best regards,

      Firuz Muradov
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 November 2023

      We stayed only two nights, however the hotel was the best out of all 11 different hotels we stayed during our travel through four Central Asia Stans. Room was large, bed king size, very comfortable, room nicely designed, very well equipped and maintained, extremely clean. Buffet breakfast with wide variety of choices and very very good. Every single staff member we encountered was extremely courteous, friendly and willing to help which really solidified the entire stay. Really really happy with our stay.

      Date of stay: October 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank jovanm27
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 30 October 2023

      Had two nights here on a whistle stop tour of the Stans (et al) and I'd wholeheartedly recommend it..forget your Hiltons and all those posh brands, this is the place to stay in the Tajik capital..a great starting point for exploring this endearing capital city and the staff are superb, sorting out any issue that arose in double quick time. The breakfast buffet is to die for and supplies you with a great start to the day. The room I had was outstanding with panoramic views of the city and it's impossible to find fault with this first class location.

      Date of stay: October 2023
      • Trip type: Travelled solo
        • Value
        • Location
        • Service
      Thank Rob W
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 26 October 2023 via mobile

      The rooms offer generous space, and the hotel staff is exceptionally welcoming. Each room includes a convenient daily allowance of 5 pieces of laundry, which is truly fantastic. The hotel efficiently arranged my transportation outside the city. It was a reliable and affordable service. Both breakfast and dinner options were delightful, and I had dinner multiple times during my stay without missing out on breakfast. The hotel boasts an abundance of natural light and windows, creating a pleasant atmosphere. My sole recommendation pertains to internet connectivity, as it proved challenging for work throughout the week due to frequent interruptions. Implementing multiple service providers and routers on every floor would be a beneficial solution to this issue. Overall, it's an outstanding choice considering the location and price, and I would gladly stay here again without hesitation. A special thank you to Farhood, Rasul, and Saad at the front desk. They were so helpful and patient with me.

      Date of stay: October 2023
      Trip type: Travelled solo
      Thank globetrottingwaves
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 25 October 2023

      Really comfortable and pleasant. Good staff. A bit disorganised at times (especially at meal times) but this just added to the hotel's character and charm. Very popular and well patronised. I had one of the penthouse suites even though my booking was only for a standard room - this was
      spacious and made my stay very good.

      Room tip: Meal times can be busy.
      Date of stay: September 2023
      • Trip type: Travelled with friends
        • Value
        • Location
        • Service
      Thank Peter D
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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