So I stayed in a big room with a friend. We each had a room and one common living room. The staff were great. They pulled some major strings to get my card to work to pay for the room. The had Internet. Kind of spotty though. Food was everything I wanted. Good job guys!!!
The building, the garden, the setting and the location of this hotel in Dushanbe is absolutely great. When you arrive you think you made the best choice of hotels in Dushanbe.
Unfortunately a large, fairly complete (with amenities and facilities) room and a beautiful facade is not all that makes a hotel 'great and recommendable'. Service is not that impressive, I think we counted maybe one smile of a staff member in the three days we were here.
During our email contact with the hotel (to make the reservation) we received replies like 'ok' - no more than that. Breakfast is very limited and served in a room/hall with no soul or atmosphere what so ever. The hotel has a wonderful outside-area where so much more could be done to make it attractive to actually sit outside and enjoy the garden. The staff is willing to help but a real (warm) personal touch is missing.
I found the Mercury Hotel, at 80 USD per night to be surprisingly good. The bed was comfortable, the breakfast excellent, and the location excellent.
Iskander the manager was polite and helpful though I was told I could have a room for an extra night and then this wasn't possible which meant I had to find another hotel.
Despite this I'd definitely recommend this hotel.
Location is good. Rooms are big (Semi-Lux). Bathroom is very old and smells terrible. No lobby so it was impossible to have quick small meetings in the hotel. Breakfast is average. No restaurant or bar, so if you are hungry in the evening or want to have a cup of coffee you should go somewhere outside.
Very friendly and professional service! My horrible arrival experience through the local airport was put to bed the minute I walked into the Serena. I was warmly welcomed in the early hours of the morning with a cold glass of apple juice, and provided a very swift and informative check-in by a tall gentlemen who even escorted me to my... .The best hotel for this price! I recomend to everyone.
