The staff took well over an hour to book us in. Espediallt frustrating since we arrived after 1am. There are different hotels on different levels of the hotel. It’s not called panorama on the front door it’s called firdosia or something.
Then they gave me a room I didn’t ask for. while booking my colleagues and I in, they told us they had no rooms and had the audacity to ask us the three of us to share one room for one night! we refused. They eventually gave us rooms but it was 3am by this point. Later that day I got a knock on the door where a hotel staff member said I had to change rooms - which they didn’t inform me about when checking in. They took me to a smaller room with twin beds. I told them this is not what I booked or paid for. They said just for one night. I said no. after a half an hour wait they finally gave me the room I booked. Three room changes in one day. The phone in the room didn’t work. They didn’t clean my room and when they did they left no toilet paper. so because the phones didn’t work I had to go downstairs from the 16th floor to ask for it. There were a whole host of other issues that I can’t be bothered to write about. I would never stay here again. stick to the big chains.