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Shirin P

Very nice hotel to stay

5.0 of 5 bubblesReviewed 4 weeks ago
The room was nice and had the traditional atmosphere and the bed was comfortable, staff were really friendly and nice especially a guy was named Komron ,,, the breakfast hasn’t had lots of options but it was fine,,, the quality of food was nice,,,, and the location of the hotel was excellent,,,, we liked staying there and I think it’s the best one in Dushanbe .
Date of stay: September 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rustam Yusupov, Other at Dushanbe Serena Hotel, responded to this review
Responded 4 weeks ago
Dear Shirin

Thank you so much for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed the traditional atmosphere of the room and found the bed comfortable.

We especially appreciate your kind words about our staff, particularly Komron. We will make sure to pass along your compliments to him and the rest of the team. We’re glad you found the quality of our breakfast satisfactory, and we’re always looking for ways to enhance our offerings. Your feedback is invaluable as we strive to improve.
It’s wonderful to know that you liked our location and consider us one of the best hotels in Dushanbe.

We hope to welcome you back on your next visit!

Best regards,
Rustam
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (398)
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      2 - 7 of 398 reviews
      Reviewed 26 August 2024

      Stayed here twice in Aug 2024 with friends. This was at the start and end of our Tajikistan Pamir Highway trip.

      Location is very central and near most landmarks, which we walked to in 15-20 min. There are also many great restaurants in the area, for visiting tourists and business people. It is also very close to the airport, maybe 10-15 min drive.

      The building looks very new from the outside, but the inside is more like a traditional hotel. The rooms specifically remind me of the old Taj Group hotels in the 1990/early 2000s, especially the toiletries seem to smell the same as well. However the room is very spacious and comfortable, and the bed offers comfortable sleep. While the efficient aircon offers respite from the heat outside. Windows are well sealed and dont let any road noise in, despite being located on a busy avenue.

      The facilities are decent at the hotel including the restaurant and the bar, both of which have good staff, even if the culinary offerings are quite standard. WiFi works decently.
      The pool area could be larger, and seemed to be fully occupied and quite crowded on the 2 occasions I visited. The hotel would do well to move it to the back yard from the current location on the roof.

      Overall, I would recommend staying here. There is some sense of nostalgia and old school hospitality vibe, but it’s all good. Don’t expect a major luxe experience, even though it may feel like that after your travels on the Pamir Highway.

      Date of stay: August 2024
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Tushar C
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rustam Yusupov, Other at Dushanbe Serena Hotel, responded to this reviewResponded 26 August 2024

      Dear Tooshman,

      Thank you for taking the time to share your detailed feedback about your recent stays with us. We’re thrilled to hear that you chose our hotel as your base for your adventures on the Pamir Highway! We’re glad you appreciated our central location and found it convenient for exploring nearby landmarks and restaurants. It’s wonderful to know that our spacious rooms and comfortable beds contributed to a restful experience, especially after your travels. We also appreciate your insights regarding the hotel’s decor and facilities. Your comments about the nostalgia of the room design and toiletries are particularly interesting, and we’re always looking for ways to enhance our guests’ experiences. We will certainly take your suggestions about the pool area into consideration as we continue to improve our amenities.

      Thank you once again for your recommendation.

      We hope to welcome you back on your next visit to our hotel!

      Rustam
      Front Office Manager
      Dushanbe Serena Hotel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 August 2024

      Even though it was a very short stay due to flight delays, the experience with the hotel was excellent.

      Date of stay: August 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Grota414
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rustam Yusupov, Other at Dushanbe Serena Hotel, responded to this reviewResponded 26 August 2024

      Dear Grota,

      Thank you so much for taking the time to complete the survey. We are thrilled to hear that you enjoyed your stay with us. I will pass your feedback on our entire of our staff.

      We hope to welcome you back on your next visit.

      Thank you so much for choosing our hotel.

      Best regards,
      Rustam
      Front Office Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 8 August 2024

      We stayed twice at the hotel during our visit to Tajikistan. We choose to let the second stay determine our memories. We still think that there are some minor adjustments to be done (especially related to the restaurant and cleaning of windows) but we have no issues with recommending this hotel.

      Date of stay: August 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Ketilostern
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rustam Yusupov, Other at Dushanbe Serena Hotel, responded to this reviewResponded 8 August 2024

      Dear Ketilostenr,

      Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the restaurant and windows. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

      Thank you for choosing Serena Dushanbe!

      All The Best,
      Rustum Yusupov
      Front Office Manager
      rustam.yusupov@serena.com.tj

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 July 2024

      The staff are very friendly and always happy to help. the location is perfect and is close to everything. The rooms are quite spacious.

      Date of stay: July 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Zarrina123
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rustam Yusupov, Other at Dushanbe Serena Hotel, responded to this reviewResponded 29 July 2024

      Dear Zarrina,

      Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you had an excellent experience and that our staff members were able to make your stay memorable.
      We are truly fortunate to have a team of dedicated and talented individuals who are passionate about providing exceptional service to our guests. Your kind words will be shared with our team and we know they will be delighted to hear about the positive impact they had on your stay.

      We greatly appreciate your support and look forward to welcoming you back for another inspiring experience in the future.
      If there is anything else we can do to enhance your next visit, please do not hesitate to let us know.
      Thank you once again for choosing to stay with us.

      Sincerely,
      Rustum Yusupov
      Front Office Manager
      rustam.yusupov@serena.com.tj

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 8 May 2024 via mobile

      What can I say is that Dushanbe Serena hotel absolutely nailed being a luxury hotel! The staff are very hospitable and professional. They tried their best all the time to accommodate my needs and the service is just absolutely marvelous.

      As a Hyatt Loyalist, I am very picky of hotels I chose and I decided to give Serena a shot and it did not disappoint. My room is absolutely lovely and how I expected a cultured luxury hotel should be, comfortable, modern, fully equipped amenities and a perfect touch of traditional Tajik culture without looking like a tacky museum.

      This hotel exceeded my expectations and I cannot recommend it enough! 5 star perfect stay for me!

      Room tip: If you go to the restaaurant for dinner I recommend Tajik cuisine from a la carte menu
      Date of stay: May 2024
      Trip type: Travelled solo
      Thank jeanpr92
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Rustam Yusupov, Other at Dushanbe Serena Hotel, responded to this reviewResponded 13 May 2024

      Dear Jeanpr92,

      Greetings of the day!

      That's wonderful to hear about your fantastic experience at the Dushanbe Serena Hotel!
      It sounds like they truly delivered on the luxury experience you were looking for, with their hospitable staff, top-notch service, and beautiful room accommodations. It's great that you took a chance on Serena and that it exceeded your expectations. Your detailed feedback will surely be helpful for others considering a stay there.

      Thank you for sharing your positive review!

      Rustam,
      Front Office Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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