I recently booked this hotel for 5 nights for a work trip in Dushanbe and ended up not staying here.
The hotel was supposed to pick me up at the airport because they advertised a shuttle (I had confirmed my arrival on the day). I was coming in on a flight at 1.10 am. The hotel driver did not wait for me. When I came out of the airport, I called the hotel but no one answered. I had to find another driver who took me to the hotel. The hotel is in an apartment block with a locked gate. When I arrived, this gate was closed. I called the hotel again repeatedly both on what’s app and on another number and no one answered. I was forced to find another hotel at 3 am. This felt very unsafe. 
The hotel called me the next day and insisted that the driver had been there and then said that he would only wait for 1 hour. They asked me to confirm what time I had come out (2.15). I told them that customs procedure at Dushanbe sometimes takes longer than that. I then asked them why no one had picked up the phone at reception to let me in when I arrived but they could not respond. They offered me a complimentary night but I asked them to reimburse me for the night I had to book on arrival instead. They refused and I chose not to stay there. 
This was extremely poor service and potentially dangerous as I am travelling on my own and it is not safe to try to find accommodation at 3 am.