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Cinnamon Lakeside Colombo
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Reviews (3,023)
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84 - 89 of 3,023 reviews
Reviewed 3 weeks ago

Me and my wife spent two nights at this hotel staying in the Cilantro Suite and as the name suggests the room was quite large having its own balcony overlooking the lake. The view was memorizing, specially at night when the lake and its surroundings were lit up.
The room was clean and maintained properly having all the necessary amenities. The Suite has its own Manager, Nipun who along with his staff Ishan and Rasnisha made the stay memorable, helping us to quickly checkin. As this was our honeymoon, Nipun and his team went out of their way to make us welcome as well as gave us a beautifully decorated room with Fruits baskets, Wedding cakes and Bottle of Wine. The setup was brilliant and one that I will not soon forget.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Shankerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this reviewResponded 2 weeks ago

Thank you for your five-star review. We are glad you enjoyed your stay at the Cinnamon Lakeside Colombo along with true Cinnamon hospitality. We value your patronage.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Had our special day at Lakeside.

The staff were simply amazing in making sure our planning and things on the day were smooth as they can be.

In addition to this we also stayed at Lakeside for a few days before and after the wedding. Some of the highlights were chilling by the pool and the amazing restaurants onsite.

Room Tip: higher floors have amazing views + check out the restaurants
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Theepan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this reviewResponded 2 weeks ago

Thank you for your five-star review of your experience at Cinnamon Lakeside Colombo. We are indeed pleased that you are happy with the arrangements and service provided by us at your wedding reception. Your kind sentiments and high recommendation of the hotel facilities are greatly appreciated. We would also like to take this opportunity to thank you for making our hotel the venue for your wedding and we look forward to serving you in the future as well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I've spend 9 days at this hotl in ColomboSri Lanka. The location it's not so great because i's a kind of resort in the City Center in Colombo , being inside you don't feel it only if you look to the other side of the lake.
Very clean , fantastic service all over the hotel ... at the pool area , at the restaurants all of them in fact very goods.An unexpected surprise but for good. People are very friendly and helpful. VERY GOOD EXPERIENCE.

Room Tip: Always ask for a room with pool , garden view.
  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Aaaaabbbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this reviewResponded 3 weeks ago

We thank you for your five-star review. We are glad that you enjoyed your stay at Cinnamon Lakeside Colombo with true cinnamon hospitality. We value your patronage and look forward to serving you in the future.

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Reviewed 3 weeks ago

Stayed here for two nights in February. From the reviews on TripAdvisor I was expecting more. On arrival there were children running around the lobby screaming which resulted in one of them running into my luggage although this happened in front of the main desk and concierge no attempt was made to quiet the children or get them to stay away from the area.
I had booked an executive room and my check in was eventually handled at the desk on the seventh floor. Check in was quick but I felt rather uncomfortable to be asked by the staff member what my TripAdvisor status was and would I give a good review of the hotel. I felt even more uncomfortable when I was followed to my room twice at different points in my stay to be asked to write a good review and to include this persons name in the review.
The room was a good size and the bed was comfortable, the curtains were thick enough to keep out the sun and there was plenty of storage for clothes. There were tea and coffee making facilities. The décor was a bit dark but quite pleasant.
The bathroom was small and needs to be overhauled even with one person in the room it felt overcrowded. There were however plenty of toiletries and amenities such as scales but the place felt squashed together.
The executive lounge has a lovely terrace overlooking the lake and some seats inside. I would recommend staying inside in the evening as there were lots of mosquitos around when I tried to sit outside. The food is well prepared and there is even a fairly good spread in the mornings although nowhere as good as down in the main restaurant. In comparison to the executive lounges at hotels like the Shangri-La it falls short but it is a pleasant place away from the crowds to get your breath back. The pool and the lobby were well maintained and the staff were friendly. The hotel arranged transport to the airport and the driver was excellent.
I would have given the hotel a four star review if it had not been for the pressure put on me about the review but I actually preferred staying at their sister hotel the Cinnamon Red which is less upmarket but much more user friendly it may not have all the facilities but do you really need them when you are in the middle of a city.

  • Stayed: February 2018, travelled solo
    • Location
    • Cleanliness
    • Service
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this reviewResponded 3 weeks ago

We thank you for your time for reviewing your experience at Cinnamon Lakeside Colombo. We appreciate your feedback with helpful observations, which we have duly noted. We value your patronage.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

In the heart of Colombo, this 5* property is a perfect urban getaway nestled between Beira lake and the bustling city.

The most sort business hotel in Colombo, which is home to a floating restaurant, an aqua foot lounge, delectable international cuisine restaurant, an exclusive library (members only), a gym, an outdoor pool and spa.

The rooms are elegantly designed providing city or lake views, and featuring Wi-Fi, cable TV and minibar, along with tea and coffeemakers. Addition to this, the suites have living rooms and personal butler service, and some even have terraces. An upgraded suite adds a dining area, a kitchen, a grand piano and a whirlpool bath.

Comfort, sincerity and warmth are few words that defines hospitality at Cinnamon Lakeside.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank style_virgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_CLS, General Manager at Cinnamon Lakeside Colombo, responded to this reviewResponded 3 weeks ago

Thank you for your five-star review. We are glad you enjoyed your stay at the Cinnamon Lakeside Colombo. We value your patronage and it would be a pleasure to welcome you again when you next visit the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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