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Reviews (2,262)
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All reviewsrooftop barthe executive loungemad cowcobalt restaurantsignature suitecorner roommodern hotela free shuttle bussaigon centretop floorbusiness tripgreat view of the citywelcome drinkexcellent hotelbuffet breakfastben thanh marketnice pool
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Reviewed 21 January 2017

Selected this hotel because it's high-ranked at trip advisor, and I dare say it deserves higher rank. Staffs are very nice and kind, I didn't have any trouble communicating with them, for their English was so fluent. The room was neat and modern, maintenance level seemed to meet 5-star-hotel's expectation. One downside was that there is no bathtub, and slow WI-FI. WI-FI speed needs to be improved. Breakfast was particularly nice. Menu range was wide, and each menu are tidly arranged and very good, especially the egg station.

  • Stayed: January 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Insoo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmansaigoncentre, Manager at Pullman Saigon Centre, responded to this reviewResponded 27 January 2017

Dear Insoo J,

Thank you so much for choosing to stay with us and for taking the time and effort to express your appreciation in TripAdvisor. Guest feedback such as yours has immeasurable value to us. We are so pleased to know you enjoyed your visit and that you were impressed with our hotel and found our connector "generally fantastic and friendly".

Please rest assured that your comments regarding issues you encountered have been passed onto the IT Team; i apologize for the inconvenience that this caused. Thank you again for sharing your experience at Pullman Saigon Centre, and we hope your next visit will be as pleasant as the previous one.

Warm regards,

Trần Lê Bảo Anh
Guest Experience Manager
H7489-QM@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2017 via mobile

We stayed here on arrival to HCMC and stayed in a suite. Amazing spacious room with living area and bathroom. Executive lounge access was excellent and staff were were very friendly. The burger restaurant was pleasant and the buffet breakfast was superb with everything you could ask for. A great stay overall and a great location close to bars, restaurants and cafes.

We were able to get a private taxi with ease from the airport which worked out significantly cheaper than hotel transfer. We did the same on way back to airport.

Stayed: January 2017, travelled as a couple
Thank mageee86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmansaigoncentre, Manager at Pullman Saigon Centre, responded to this reviewResponded 23 January 2017

Dear mageee86,

Thank you for taking the valuable time to post a review of Pullman Saigon Centre. Great to learn that we could make such a great impression on you with our "beautiful room" and our Burger in the restaurant. Maybe next time, you can try our signature Pho Burger as well, it also one of our popular dishes.

Again thank you so much for taking your time to telling us your experience. It was very valuable to receive feedback from one of our guests and we look forward to have you back in the near future for yet an even better stay.

Warm regards,

Trần Lê Bảo Anh
Guest Experience Manager
H7489-QM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2017 via mobile

+: nice deco, service is good, good location with things to do and see around, the bed is comfortable, breakfast with plenty of choice. It was a really nice stay. Will definitely come back next time.
-: the rooms are not really well isolated, my neighbor was noisy and woke me up a few times. I think the lobby is messy and noisy, didn't feel comfortable there.

Stayed: January 2017, travelled on business
Thank MaxHKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmansaigoncentre, Manager at Pullman Saigon Centre, responded to this reviewResponded 23 January 2017

Dear Maxence Z,

Thank you for sharing your impression on your stay at our Pullman Saigon Centre. Glad that you and your husband had such a great time enjoying the facilities of our hotel, from our lovely room, to the culinary offerings. Engaging with our guests and making them feel relax is one of our mission and we are happy to know that we did so for you!

I am sorry to learn that your room experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the noise issue, this could be corrected immediately at the time and we perhaps could have sent a security to remind the others guests. We take the noise issue very serious and certainly do not allow our guests to disturb the sleep of other guests and sorry if that was the case!

Maxence Z, thank you again for sharing your feedback and we all look forward to having your back to Pullman for another great stay in the near future. Please do not hesitate to call upon me should I be of assistance in assisting with your arrangements!

Warm regards,

Trần Lê Bảo Anh
Guest Experience Manager
H7489-QM@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017 via mobile

Ultra-modern interiors (great bathroom layout), rich breakfast Buffett, superb views of the city, excellent rooftop bar and pleasant staff willing to go out of their way to help you. In-room dining was reasonably priced and was delivered in record speed. No hesitation in recommending this hotel. Will certainly visit again.

Stayed: December 2016, travelled with family
Thank changida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmansaigoncentre, Manager at Pullman Saigon Centre, responded to this reviewResponded 20 January 2017

Dear Diana_Arachi,

I appreciate you taking the time to pass your feedback regarding your recent stay at Pullman Saigon Centre.

I am thrilled to read that your overall experience was 'excellent' and that your experience was so memorable. Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our staff.

Thank you again for sharing your experience, and we do hope to welcome you back again in the future.

Warm regards,

Trần Lê Bảo Anh
Guest Experience Manager
H7489-QM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017

it seems you have to be from china to get any attention here, we got ignorned so many times for being Australian, well that what it felt like it seems the bigger the tip the friendly they are so we wont be returning.
,

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullmansaigoncentre, Manager at Pullman Saigon Centre, responded to this reviewResponded 23 January 2017

Dear Peter W,

Thank you for taking the time to tell us about your experience at the Pullman Saigon Centre. I am sorry that aspects of your overall experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us. Please rest assured that your comments regarding issues you encountered have been passed onto the Operations Team. I apologize for the shortfall that you experienced in the noted areas and I hope that you will give us the opportunity to better serve you in the near future.

Warm regards,

Trần Lê Bảo Anh
Guest Experience Manager
H7489-QM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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