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Reviews (2,488)
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Reviewed 8 December 2017

Three night stay over Sat, Sun and Mon. Excellent in all areas; staff, room, food, services, location etc. Roof top pool offers a good view over the city. Laundry service was superb. The 'Le Club' lounge team were very helpful and even helped to investigate an expensive taxi fare I'd payed. The only slight downside is the general city noise (which is constant and everywhere) so cannot fault the hotel for that. Oh, and the cost of drinks in the bar, which were a bit expensive in my opinion.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank BertieVC1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O-Revy, General Manager at Sofitel Saigon Plaza, responded to this reviewResponded 11 December 2017

Dear BertieVC1970,

Bonjour and Warmest greetings from Sofitel Saigon Plaza.
Thank you for your kind support to our hotel and for sharing with us your recent stay experience.
We are thrilled to read that you had a great stay with us and that you enjoyed the service delivered by our Ambassadors. Please rest assured that I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our Ambassadors
We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again in the nearest future.
Kind regards,

Olivier Revy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

The Sofitel Saigon is only a block or two from the centre of the city, an easy walk to all the major sites. The concierge staff are particularly helpful and obliging. We upgraded to the club facilities on this occasion which we have found to be good value for money. In particular the 4pm checkout is great if you have a late flight as we do. The pool is a welcome relief after a long day in the heat and humidity. Definitely our choice for next time.

Stayed: December 2017, travelled as a couple
1  Thank francophilestwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O-Revy, General Manager at Sofitel Saigon Plaza, responded to this reviewResponded 11 December 2017

Dear francophilestwo,

Bonjour and Warmest greetings from Sofitel Saigon Plaza!
We would like to extend our attitude for giving your time to share your experience at
Sofitel Saigon Plaza on Tripadvisor.
We are absolutely delighted to read that you had a great stay with us and that you enjoyed our location and the great service delivered by our Ambassadors. Your comments have been passed to the entire team as we are happy to make our customer's stay the most enjoyable.
We thank you again for your ongoing support of our hotel and look forward to welcoming you back for another memorable experience.

Sincerely,

Oliver Revy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017 via mobile

Stayed four nights for business. Excellent customer service, first class. Amazing breakfast selection . The beef pho was delicious. The only negative, and it's so first world that I am embarrassed, is the drainage in the bath which the shower is over, takes forever. And the bathroom in general,could do with a make over. But on the plus side the bathroom does have a magnifying mirror which is so useful for us women (and men probably as well).

The pool is great so much better than in its sister hotel in Hanoi (l'opera)

Stayed: December 2017, travelled on business
Thank Penny g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O-Revy, General Manager at Sofitel Saigon Plaza, responded to this reviewResponded 11 December 2017

Dear Penny g,

Bonjour and Warmest greetings from Sofitel Saigon Plaza!
Thank you for taking the time to share your feedback following your stay.
We are thrilled to read that you enjoyed the hotel, the extensive breakfast and the service delivered by our Ambassadors. Please rest assured that I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our Ambassadors. Besides that, your constructive feedback regarding the bathroom is much appreciated. I and the team will definitely address the point you have mentioned to enhance our service.
Thank you again for sharing your experience and look forward to the pleasure of welcoming you back again in the nearest future.

With best regards,

Olivier Revy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017 via mobile

Sofitel was part of our package with Luxury Escapes
A lovely hotel to stay , friendly staff,
Breakfast had so much variety to choose from.
My husband and I had dinner at their restaurant and again so much variety.
Would go there again and definately recommend.

Stayed: November 2017, travelled as a couple
Thank Spoiltrotten48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O-Revy, General Manager at Sofitel Saigon Plaza, responded to this reviewResponded 5 December 2017

Dear Spoiltrotten48,
Bonjour!
Thank you for taking the time to share your feedback following your stay.
We are thrilled to read that you enjoyed the hotel, the extensive breakfast and dinner and the service delivered by our Ambassadors. Please rest assured that I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our Ambassadors.
We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again in the nearest future.
Warm regards,

Olivier Revy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

The rooms and hotel itself are all great, kind of normal, though. The rooms are kind of like an average Hilton, maybe slightly smaller and squeezed. The pool is awesome though. The water is nice to swim in, and the towels are super warm, and it is just perfect to lie in the sun. The bottom of the pool is dirty though. When I was swimming, I sank to the bottom and saw dust and gross stuff everywhere. Try to stay off the pool floor.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O-Revy, General Manager at Sofitel Saigon Plaza, responded to this reviewResponded 5 December 2017

Dear Kevin H,

Bonjour!
Thank you very much for taking your time to tell us about your experience at Sofitel Saigon Plaza. We are delighted to read that you enjoyed the hotel rooms and our beautiful swimming pool. Besides that, your constructive feedback regarding the pool floor is much appreciated. I and the team will definitely address the point you have mentioned to enhance our service.
Thank you again for sharing your experience and look forward to the pleasure of welcoming you back again in the nearest future.

With best regards,

Olivier Revy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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