This is a gem of a hotel, in a quiet backstreet in crazy Hanoi old quarter.
We arrived really early in the morning and was offered an upgrade to the sister hotel as the room was not ready until early afternoon. Nice touch and very considerate, although the sister hotel was not so good and breakfast quality let it down. We were glad to return to the Elite the following night where the breakfast and room standard were excellent.
Victoria on reception deserves a customer service gold star and best employee award. She was proactive before we arrived and during our stay. Nothing was too much trouble for her and other staff were friendly and responsive too. Victoria helped us with onward travel arrangements to Halong bay and even the return to Hanoi airport. Truly exceptional service and executed with ease, calm and always a smile!More
- Free Wifi
- Breakfast included