We travelled with our 14 year old son and we were very impressed with our 1week stay at the villa. We all loved it! Right from the moment I enquired, the communication with the owner, Thomson, was superb! He gave us all the information we needed and arranged for our host, Jai, to pick us up from the airport, deliver us to the villa and settle us in.
Jai was fantastic and made us very welcome, even arranging a local sim card and some basic groceries for our arrival. Jai was happy for us to contact him by mobile whenever we needed anything, and even made himself available as our personal taxi driver and guide for a day out! We felt very comfortable and enjoyed his company - it was a great opportunity to learn about life in Phuket from a local! I would recommend utilising Jai's taxi service as his rates were so much cheaper than the taxis outside the resorts, and he added a personal touch. We were sad to say goodbye!
The villa was beautiful, light and airy. The beds were extremely comfortable, all amenities worked well and the pool area was brilliant! I liked the personal touch of books and dvds to select from and the breakfast provisions provided. Several restaurants in the vicinity delivered to the villa, but we tended to eat at the Thai restaurant across the road and at the main restaurant at the Laguna Villa Resort (about a 15-20 main walk). The staff were very friendly and helpful and we had many great meals! Both restaurants were located next to the resort's 2 fabulous pools.
The villa, pool and gardens were very well maintained and the staff were not intrusive at all. In fact we didn't even see the gardener and the pool cleaner, and the house keeper was very quiet and polite. We were so amazed that she actually did our washing for us twice during the week - a very welcome surprise!
The regular (every 30 mins) free shuttle bus was very useful and a designated stop was only a couple of minutes walk from the villa, however we found the drivers were happy to pick us up and drop us off outside the door! The buses and ferries (also free) were useful for travel to the village, and the other resorts in the Laguna area. We would recommend a visit, a meal and a swim at the Angsana Resort and the Laguna Beach Resort. Both beautiful resorts on Bang Tao Beach. Definitely worth walking along the beach, and look out for the baby elephant swimming in the sea!!
The only issue we had during the week was a problem with the air conditioning in the living room 2 days before we left. However a phone call to Jai was all it took to have the problem fixed the following day! Towards the end of our stay, Thomson was extremely helpful in contacting our next resort to confirm our reservation and arranged for Jai to drive us to our next destination.
We thoroughly recommend this villa for a relaxing holiday for both adults and teens. The WiFi connection was very stable and fast so our son was happy during our down time! The staff of the resort were excellent and the service offered by both owner and host were just brilliant. We would definitely go back!
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