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All reviews beach road family mart store jacuzzi bath egg station mike shopping mall hot water hotel lobby breakfast buffet room service small balcony location is great the ground floor comfortable rooms reception desk nice room rooms are big sea view room
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Reviewed 7 October 2016 via mobile

I have visited pattaya several times but last time is when we stayed in this hotel. Such an awesome interiors and good hospitality. Nearby to all shopping malls, walking street, hotels etc .. the restaurant serve a delicious buffet breakfast everyday .. had an awesome holiday and worth the money staying here..

Date of stay: October 2016
Trip type: Travelled as a couple
Thank Sindhu J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 12 October 2016

Dear Sindhu J


Thank you for sharing your experience to our fellow TripAdvisor members. We appreciate your recommendation of LK The Empress as a great hotel to stay for guests visiting Pattaya.

It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to receive your kind remarks about all our offerings. It is heartening to know that you had a wonderful time here.

We thank you again for giving us a chance to be at your service and for appreciating the different facets of our hotel on TripAdvisor. Your compliments and patronage are invaluable to us and we assure you that you would enjoy the same high level of hospitality every time you stay with us.

Thank you again for your positive feedback. We all look forward to welcoming you back in the near future.


Best regards,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2016 via mobile

Very good hotel on beach road in pattaya walking street is nearby and staff is very friendly and the food , ambience and rooms are also nice . Hotel has got family mart store so it becomes more easy for general items . Thanks we enjoyed the stay with you

Date of stay: September 2016
Trip type: Travelled with friends
Thank saurabhm405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 3 October 2016

Dear saurabhm405


Thank you for sharing your experience to our fellow TripAdvisor members. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of our guests and are proud to receive your kind remarks about all our offerings. It is heartening to know that you had a wonderful time here.

We thank you again for giving us a chance to be at your service and for appreciating the different facets of our hotel on TripAdvisor. Your compliments and patronage are invaluable to us and we assure you that you would enjoy the same high level of hospitality every time you stay with us.

Thank you again for your positive feedback. We all look forward to welcoming you back in the near future.


With Warm Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2016 via mobile

Was 7 nights into 12 night stay when construction started nearby. Asked to be moved to another LK,(many in Pattaya). Cannot sleep after 9AM

Reception lady was at first not helpful saying not their fault new construction. Yes, I agree but if I knew about construction I never would have stayed. The hotel would have known long beforehand.

Moved to another LK, saw 3 other guests who had moved as well.

Shame about the construction, have stayed here a few times.

Best brekky spread I have had.

Date of stay: August 2016
Trip type: Travelled solo
Thank smcmc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 30 September 2016

Dear smcmc22

Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor.

Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken note of your comment and have been looking into them personally together with the department concerned.

We truly hope that you will allow us the chance to demonstrate that commitment on your next visit.



With Warm Regards ,
Customer Service Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2016

The room was spacious, there was a balcony but it was facing a dumped building which was quite scary. The bathroom was very dark, lighting was a problem, there were yellow ants crawling on the bench. The Hot water comes on, and goes cold for a while every time. So you have to take quick showers or wait for more hot water to come.
Its okay for a short stay.

Date of stay: September 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Jessi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 29 September 2016

Dear Jessi L


Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions.

By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future.


Best Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2016 via mobile

The hotel is awesome, very clean and elegantly decorated. the location is perfect, and the rooms are super-comfortable. The only problem is that the staff (mainly the female staff) DOES NOT KNOW HOW TO TREAT THEIR CUSTOMERS! They were very rude, lied to me several times and left me with a very bad feeling about my stay. It's a big shame because besides that, the hotel is grate.

Date of stay: September 2016
Trip type: Travelled solo
Thank liorb363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 29 September 2016

Dear liorb363


Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor.

Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit, about our service we have taken note of your comment and have been looking into them personally together with the department concerned.


With Warm Regards ,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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