We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,839)
Filter reviews
1,839 results
Traveller rating
1,087
617
91
21
23
Traveller type
Time of year
LanguageAll languages
More languages
1,087
617
91
21
23
Show reviews that mention
All reviews executive tower bay tower infinity pool havana bar ihg member beach road walking street sea view kids club the north end rooftop bar corner room high floor hotel is located breakfast buffet small balcony tuk tuk
Filter
Updating list...
225 - 230 of 1,839 reviews
Reviewed 14 July 2017

This hotel is excellent and I was really happy with my visit. Location , staff, facilities and the room were excellent. The breakfast is the best I have received outside of Ireland where I'm from. Back rashers (bacon) and streaky were available and both delicious. All in all a great experience and I hope to be there again soon.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, ผู้จัดการฝ่ายต้อนรับลูกค้า at Holiday Inn Pattaya, responded to this reviewResponded 23 July 2017

Dear Pat C

Thank you so much for taking your time to review us. Great to hear that you enjoy your stay. I will share your comment with all staff i'm sure that they will be very happy to hear this.

We look forward to welcoming you back at Holiday Inn Pattaya in near future.

Kind Regards,

Santipong Srithaporn
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

<From February to Jun, 2017>
Easy access to the Beach rd. and Sai Song. Better ocean view than other hotel. Friendly staffs.

Overall, I satisfied for the rooms and their services. I had one bad experience at the front desk from one of the managers, though. But I tried to understand her. I know... Probably she was so tired of some complains from here and there. Just only one for 4 months. NP. Not that big deal since the others were quite good to me)

I hope that they can check and find the solutions on air conditioning system. It was too cold when it was working. When I turned off the a/c or set it as the higher temerature, all the floors in the room were so slippery because of high humidity. (I stayed 4 different rooms during 4 months and all the room had the same problem.)

Nevertheless, I had really great time here, especially at the breakfast restaurant, "Café G". Every morning I could start each day with good feelings. They always made me smile and happy in the morning. Very kind, delicious omelet, and always smile towards guests. I would like to say "Thank you for the best hospitality ever and wish your good luck" to all the staffs, supervisors, and the manager in the restaurant, Café G. If possible, please forward my messages to all.

I will choose this hotel again if I have plans to come to Pattaya in the future.

Date of stay: February 2017
Trip type: Travelled on business
Thank Jinwoo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, ผู้จัดการฝ่ายต้อนรับลูกค้า at Holiday Inn Pattaya, responded to this reviewResponded 12 July 2017

Dear Jinwoo L

Thank you very much for taking the time to share your constructive feedback on your recent visit at Holiday Inn Pattaya. We are so pleased to know that you enjoyed our Breakfast at Cafe G, all staff provide you with courteous and efficiency service to meet your expectation. I will pass your comment to all F&B team i am sure that they all will be very happy with your feedback.

However we are disappointed to hear that one of our Front Desk Manager did not provide you a professionalize service with an appropriate manner. Please be informed that our guest experience is highly important to us, so rest assured that we will continue to improve our service to ensure that the best service will be given to all of our guest.

Thanks again for taking out of your time letting know your feedback, and looking forward to welcome you back again and we promise we will not disappoint you next time.

Kind regards,
Santipong Srithaporn
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017 via mobile

Everything could been good if it wasn't for a couple reason.

Reason one.
On my very first night i had a very bad smelly pillow, very sweaty smell like like the pillow cover hasn't been changed foe days.

Reason two.

Having to be pestered while having breakfast  it's never good for anyone, every other hotel guests at breakfast would give the signature on the out, but for my partner and I they had to come and interrupt our breakfast, no idea why but that was very strange.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank ronnied297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, ผู้จัดการฝ่ายต้อนรับลูกค้า at Holiday Inn Pattaya, responded to this reviewResponded 20 July 2017

Dear Ronnie D

Thank you very much for sharing your feedback in TripAdvisor on your recent visited at Holiday Inn Pattaya.

We do apologized for our product and service not meet your expectation, we know that how frustrated you are regarding these issues. I ensure that will bring these issues in high attention to department concerns to rectify the problem and not repeat again in the future.

Once again we do apology and thank you very much for your feedback to allow us to improve our product and service. We look forward to welcome you back again in the near future.

Kind regards,
Santipong Srithaporn
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017

It was my second stay at this hotel. The room was great.

I just loved Havana bar. But food got some changes. Not as impressive as last stay.

Breakfast was so plain. It served its fundamental purpose which is to fill your stomach. Forget fancy breakfast, you will not find it here.

Date of stay: May 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Check R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, ผู้จัดการฝ่ายต้อนรับลูกค้า at Holiday Inn Pattaya, responded to this reviewResponded 8 July 2017

Dear Check R

Thank you very much for your time review us here in TripAdvisor on our recent stay with us

I would like to apologize that our food did not live up to your expectation. I will certainly give our Executive Chef this feedback and ask him to address this issue immediately.

I am glad that you find that, our room meet your expectation, and many thanks again for your feedback for our continue improvement.

Kind regards,
Santipong Srithaporn
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017 via mobile

Stayed in this hotel a few times now and it never disappoints.
Clean, comfortable rooms with amazing views.
Friendly staff, great pool and wonderful breakfast. Location is great right on Beach Road. Well done Holiday Inn team and see you soon!

Date of stay: June 2017
Trip type: Travelled with friends
Thank logand354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnPTY, ผู้จัดการฝ่ายต้อนรับลูกค้า at Holiday Inn Pattaya, responded to this reviewResponded 8 July 2017

Dear Logan D

It was a pleasure having you with us recently and its wonderful to know that you had a great time.

Thank you so much for taking your time to review us on TripAdvisor, We will definitely sharing your great comment to our team.

We look forward to welcoming you back at Holiday Inn Pattaya in the near future.

Kind Regards,
Santipong Srithaporn
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews