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43 - 48 of 939 reviews
Reviewed 12 October 2019

I stayed different type of room with my booking.
So next time will changed to other hotel.
But facility was good, interior may be not enough maintenance, because it seems to older the conditions. never say anymore.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank TadafumiMoto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded 13 October 2019

Dear TadafumiMoto,

Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. As we are keen to provide our residents with a comfortable living environment. I hope that you will give us an opportunity to show our sincerity in solving the problem.


Yours sincerely,
Asst. Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2019 via mobile

the citadine hotels in bangkok are always a good bargain. they all are very central and most of the rooms are quiet dispite the location in loud and living sukhumvit soi 11.

the rooms have a good size and they are very clean. the staff is nice and friendly even in peak times.

as said, location and and all other necessary facts like a pool, breakfast (is pretty ok), and cleanlyness make the citadine @sukhumvit 11 a real good cityhotel.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank rainerstaub
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded 17 November 2019

Dear rainerstaub,

Thank you for taking the time to share your recent experience with us. We are looking forward to welcoming you back to Citadines Sukhumvit11 Bangkok on your next trip to Bangkok.

Kind Regards.

Beer
(Assistant Guest Service Manager)

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Reviewed 10 October 2019

Clean and well laidout compact room. Breakfast is 220 if not included in the room charge. Also there is a bar next door and can get frrelancers late at night. Both smoking and non-smoking rooms available.

Date of stay: October 2019
Trip type: Travelled solo
Review collected in partnership with this hotel
1  Thank onera1961
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded 11 October 2019

Dear onera1961,

Thank you for taking the time to share your recent experience with us. We are looking forward to welcoming you back to Citadines Sukhumvit11 Bangkok on your next trip to Bangkok.

Kind Regards.

Beer
(Assistant Guest Service Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2019

Overall good. Modern and clean. Efficient staff, good Wi Fi. Good sports bar on the ground floor. Would stay again at the right price. Very good position on Soi 11 where there are lots of great bars and restaurants.

Date of stay: September 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Guy D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded 8 October 2019

Dear Guy D,

It was a great pleasure receiving such wonderful review and thank you very much for taking time to share your stay experience with us. We are most delighted to hear that you enjoyed our room and amenities together with excellent service from our staff. From all of us at Citadines Sukhumvit 11 Bangkok, we look forward to welcoming you back for another memorable stay.

Kind regards,

Supatcha.K ( Beer)

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Reviewed 5 October 2019

First and last time staying there. I contacted Ascott to ask if the hotel had quiet rooms as we have a 2 year old. The Ascott team in Philippines responded in a reasonable time frame and put me in touch with the reservation team at Citadines Soi 11 and Somerset Soi 35 and neither one of them replied even up until now a week later. I decided to try the Citadines Soi 11. I requested a quiet room and a crib for the baby. Upon arrival there were 4 females at the reception, none of which were smiling and none greeted us in the traditional Thai manner with smiles and politeness. Normally in thailand this is standard as well as a courtesy and sign of respect. They had no interest in the baby either which was a bit strange to see. Not sure if any of them have been trained properly but after living and traveling extensively throughout thailand for many years it was the worst greeting I have experienced. Pretty hard to believe they all had a bad day and weren’t just completely unprofessional. When we got to the 5th floor we realized our room was next to the elevators which to me doesn’t sound like a quiet room. The hotel itself is very run down and old. Nothing like the website at all. I know that websites embellish but this was total bs, the hotel was nothing like on the site. The room smelled awful of burnt bbq meat, which was coming through the AC units, obviously from some street vendor below or one of the many restaurants around that are open all hours of the night. The shower in the bathroom had no door on it so the floor became totally soaked and a slippery death trap, just a stupid idea altogether!! Despite our request there was no crib in the room either. We called down and the lady was very rude, I was starting to become perturbed with the behavior but let it go as usual. Thankfully we had a busy trip and were away from the hotel most of the time, only there to try and sleep. Unfortunately that was hard to come by as the sounds of the street, tuk tuks, music, etc. were constantly waking us and the baby…….it was awful. We only had a few days so I didn’t bother changing hotels but will definitely not stay there or any of their other properties again. I have used Ascott numerous times which are okay, better than the Citadines for sure, but they should be embarrassed to be partnered with such substandard accommodations. Upon check out I had to request the bill from the lady at reception, how do they not know to give you a bill and not just the card slip????? Amazingly bad from top to bottom. The only good thing at all was the pub downstairs which was like a separate planet all together as they had good service, food and the staff had personality and manners!! It was open 24 hours though which also meant more drunken fools about creating more noise.

Room tip: Don't stay here!!!
Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
2  Thank bkimball9
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded 8 October 2019

Dear bkimball9,


Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and Please accept our sincere apologies for any inconvenience caused.

We are looking forward to welcome you again soon.
Kind Regards.


Best Regards,

Supatcha.K ( Assistant Guest Service Manager)

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