Today we had lunch at Yana, been having meals here for years now whenever we visit Bangkok for work and tourist leisure. Never had any problems, good dishes UNTIL the rice we ordered was undercooked, very hard to swallow, we tried to eat but couldn't anymore so we called the waiter and requested for new rice to be made, they agreed and new well-cooked rice came. Everything went fine until then our bill came and they've charged for the newly cooked rice! We explained how we were never told that it will be charged and should be complimentary since this is the kitchen's fault but they said that we've already eaten some! I am not complaining because I can't pay for two more bowls of rice, it's just very unprofessional and rude!
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