Dear ritterhuisbc,
We are very sorry that you did not have a good experience at our hotel this time. If guests have issues, we strive to solve them or move them to a new room if they inform us during their stay. I have asked our team to check your room afterwards and we noted that the TV was working okay, however it is one of our older TVs, which we plan to upgrade within the next few months. For the hot water, our system also seemed to be working properly during your stay, but I have asked our engineers to keep spot checking your room over the next few weeks in case the problem reoccurs. Once again, please accept our apologies for these issues and we hope that you might reconsider and give us the opportunity to serve you better in the future.
Sincerely,
Plernpit Hanpranil
Hotel Manager