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Rozaimi M

Strategic location

4.0 of 5 bubblesReviewed 10 Feb 2020via mobile
I love the location, right next to Big C Mall, opposite Central World with overhead pedestrian bridge and 5 min walking to The Platinum. So if you go to Bangkok just to do some shopping this is the hotel for you.
Date of stay: February 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this review
Responded 11 Feb 2020
Dear msrozaimi,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
As per our plan the rooms will be renovated floor by floor into the modern classic style which included bathroom upgrading and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 February 2020

Great strategic location, pleasant accommodation and hotel staff. We did not notice that the room door was left opened while we were at the pool and it was all good when we returned.

Probably they can improve on lighting (quite dim) and provide more power point.

Room tip: Lower floor was quite noisy.
Date of stay: February 2020
    • Location
    • Rooms
    • Service
2  Thank RoseanitaHarun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 6 February 2020

Dear RoseanitaHarun,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
As per our plan the rooms will be renovated floor by floor into the modern classic style which included bathroom upgrading and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2020

Very nice, value for money hotel with strategic location right in the middle of central Bangkok. Accesible to all major malls via overhead walk-way.

All staff including at the restaurant are very courteous and helpful. Will come again.

Date of stay: January 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
2  Thank aimiaizal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 3 February 2020

Dear aimiaizal,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
As per our plan the rooms will be renovated floor by floor into the modern classic style which included bathroom upgrading and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020

Upon booking I specifically requested for connecting rooms as we were a family of 5. However, when we checked in we were given 2 deluxe rooms (not connected), even though my booking is for a jr suite and a deluxe room (to be connected). When we arrived we were told it was NOT possible. WHY? No rooms.
Put my complaint to Reservation Dept and they accommodated us with rooms connected but on a refurbished floor (which turned out that they refurbished the lobby areas only but not the rooms cos the paint was peeling off, etc.
We were too tired to make further complaints as we were quite happy to have connecting rooms.
Reservation Dept should confirm if they are unable to meet our request as our reservations were made directly to the hotel.
We have been staying at this hotel for the past few years as we like the location and service staff are friendly. However, we were quite disappointed with our rooms this time.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 635patsyt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 30 January 2020

Dear 635patsyt,

Thank you very much for sharing your comment on Tripadvisor regarding your recent stay with us.

Please accept our sincere apologies for our failure to clarify you earlier about our connecting room condition.

Your comments have been passed to the relevant Department Heads to discuss with their Teams to ensure improvement.

With regard to the renovation plan, we are currently renovating floor by floor into the modern classic style which included bathroom upgrading. For the time being, we have only a few rooms completed due to the fact that there is only one 2 Bedrooms Suite each floor.

Our location, right in the centre of Bangkok’s best selection of Shopping is superb, and we try to offer affordable prices. We try hard to ensure that our Guests enjoy their stays with us.
I hope very much that you will pay us another visit later this year or next and hope that I shall have the opportunity to meet you.
Please do contact me direct on Nunnicha@arnoma.com when planning any future visit to Bangkok.
Thank you, and once again for posting your Review as it is vitally important that we see ourselves as our Guests see us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2020

The location is very strategic and accessible to amenities. Clean hotel and excellent services. Breakfast was good with variety of food in place. Hotel staff were very polite and helpful all the time. Keep up the good work.

Date of stay: January 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Raqizal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 24 January 2020

Dear Raqizal,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
As per our plan the rooms will be renovated floor by floor into the modern classic style which included bathroom upgrading and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2020

Room, location & staff were great. The reason for the average review was the room service meal I ordered was very average. Food was cold & over cooked. Will stay again I just won't order room service.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Evan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 21 January 2020

Dear Evan G,

Thank you for posting your Review on Tripadvisor regarding your recent stay with us.
I have noted the areas where we have failed to meet your expectations and your comments have been passed to the relevant Department Heads to discuss with their Teams to ensure improvement.
As per our plan the rooms will be renovated floor by floor into the modern classic style which included bathroom upgrading and we look forward to keep all our many regular guests informed of the progress accordingly.
We are also investing heavily in Team Training and Service Delivery Levels as well.
Our location, right in the centre of Bangkok’s best selection of Shopping is superb, and we try to offer affordable prices. We try hard to ensure that our Guests enjoy their stays with us.

I hope very much that you will pay us another visit later this year or next and hope that I shall have the opportunity to meet you.
Please do contact me direct on nunnicha@arnoma.com when planning any future visit to Bangkok.
Thank you, and once again for posting your Review as it is vitally important that we see ourselves as our Guests see us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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