Unlike:
Air condition is too cold and can't do the adjustment.
Poor sound insulation.
Check-in should be more quickly.
Other tenants chatted and ran in the corridor, which made people feel very noisy.
Like:
Location is perfect.
Have friendly staffs.
Breakfast is good.
Dear s1214ss,
Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
I have noted the areas where we have failed to meet your expectations and your comments have been passed to the relevant Department Heads to discuss with their Teams to ensure improvement.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.
I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.
Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com
The hotel room was pretty old and the furniture was also not very good. The mattresses on the beds were pretty hard and they didn't offer us water beyond 2 500ml bottles per day. The lady at the reception didn't understand our request for an upgrade. The food was ok. Nothing great about this hotel.
Dear KapilOchani,
Thank you for posting your Review on Tripadvisor regarding your recent stay with us.
I have noted the areas where we have failed to meet your expectations and your comments have been passed to the relevant Department Heads to discuss with their Teams to ensure improvement.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.
We could add the topper on mattress to make it softer by maid upon request.
We are also investing heavily in Team Training and Service Delivery Levels as well.
Our location, right in the centre of Bangkok’s best selection of Shopping is superb, and we try to offer affordable prices. We try hard to ensure that our Guests enjoy their stays with us.
I hope very much that you will pay us another visit later this year or next and hope that I shall have the opportunity to meet you.
Please do contact me direct on nunnicha@arnoma.com when planning any future visit to Bangkok.
Thank you, and once again for posting your Review as it is vitally important that we see ourselves as our Guests see us.
I will definitely come back again. Bright and friendly staff who always remembered my name and room number. Great location, a stone's throw from everywhere I needed to be. And GREAT breakfast every morning with fresh juice (not that pasturized stuff you find in America) and amazing food - ranging from Thai, western, Japanese, and excellent baked goods. There's also a pool and fitness center on the 4th or 5th floor which is very overlooked because it is never busy.
Dear b_mattie,
Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.
I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.
Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com
The problem is the staff have no willing to tell me that I have forgotten my jacket after I checked out and when I asked to check they just give me the key go to take my jacket by myself. What’s a service ?
Dear tbtmot,
Thank you for taking the time to write a review of your stay.
First, please accept our sincere apologies for this inconvenience that you may have caused.
I have noted the areas where we have failed to meet your expectations and your comments have been passed to the relevant Department Heads to discuss with their Teams to ensure improvement.
I hope very much that you will pay us another visit later this year or next and hope that I shall have the opportunity to meet you.
Please do contact me direct on nunnicha@arnoma.com when planning any future visit to Bangkok.
Thank you, and once again for posting your Review as it is vitally important that we see ourselves as our Guests see us.
The location is very good but the hotel decor is old. I have been arnoma customer for many years and would hope that the management would update their room. The receptionist desk has been upgraded. The buffet food was ok and it will be good that staff are on the ball to refill when the food run out.
Dear JacqulineC3,
Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.
I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.
Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com
